Hotel Millersburg — Hotel in Millersburg

First of all, the primary reason we stayed at this hotel was due to the “haunted tours” or “ghost hunts” they offer on the property. We inquired about this at the time of booking and we were told a time for this would be arranged during check-in. Upon checking in the evening of 3/19/21, we were greeted by a female (whose mask was being used as a chin strap while she coughed incessantly). When we asked to schedule the ghost tour, she stated she would pass our contact information along to the owner who conducts the tours, and to expect a call from him. By Saturday afternoon, we hadn’t heard from the owner as promised, so we called the hotel again. We were again promised an immediate call from the owner to schedule this, and the clerk stated, “he is right down the hallway, I’ll go grab him and he will call you back in the next few minutes”. We never received a call. Tonight, we were chilling in our room and heard a lot of noise in the hallway. It was a ghost tour that we weren’t included in because- despite asking three times- nobody acknowledged us. Next is the restaurant downstairs. We dined in the night we arrived (3/19/21), and ordered carry out for breakfast the morning of 3/20/21. When dining in, we waited at the “please wait to be seated” sign for several minutes while all the staff ignored the fact that we were there. Finally someone yelled that we could just sit where we want. Dinner was terrible in every way possible. Though the server was very kind, he never came back to check on us after dropping of our meal. Our glasses sat empty while we choked down our food. The staff were having personal conversations within earshot of customers. The tropical mixed drink was very good- that was the only good part of the experience. This morning when my husband went to pick up our carry out breakfast, he had another terrible experience. A gentleman was sitting alone in a booth waiting to be acknowledged. He waited, and waited, and waited. He finally asked the server- a pregnant female- if he could be waited on. She very rudely yelled at him, “I TOLD YOU IT WOULD BE A MINUTE”! The man just put his head down in embarrassment. Our breakfast food was as awful as dinner had been. It obviously all came from some bag in a freezer. The shower head had only half the sprayers working. You could stand right under it and not even get wet. There is no mini-fridge or microwave- no amenities whatsoever. Parking is horrendous, but we got lucky a couple of times. The only reason we stayed at this hotel was for the ghost tour. This was the most disappointing lodging experience we have ever had. We paid an exceptionally high price for a very archaic hotel with extremely outdated fixtures and decor. And a very, very...

So, I made reservations through Book It for 2 nights. A few hours after we checked in, the front desk called to make arrangements for a late check in. I explained she already checked us in a few hours earlier. I confirmed our room number, she sounded confused and hung up. Fast forward 3 weeks later and I noticed we were charged twice for the rooms. I called the hotel and what I believe to be the owner was very nice when I explained the double charge on my card. Soon her demeanor changed and became very curt. She stated I had made a reservation and so had my husband under his name for the same 2 nights. After thinking back, I realized I began the reservation but didn't finish it because I wanted to use my card, not my husband's. I then went back and completed the reservation with my card, little did I know, I must have gone too far in the process and it went through without me finishing it. The lady refused to refund the 2nd reservation. She stated it was basically my own fault even though WE WERE IN HER HOTEL the entire weekend, it's not like we were a no show! And why didn't the desk clerk pick up on two last names with the same date, we do have an unusual name, too. After calling another privately owned local hotel and discussing my situation, the manager said considering the circumstances, she would have absolutely refunded the 2nd booking considering it was an honest mistake. This manager also gave me Book It's phone number which is impossible to find, she also said they can only charge for 1 night, not both due to Book It's policy. Book It had me call the owner and insist she issue a partial refund which she finally agreed to do but was NASTY about it. We will never return to this hotel, ever. We still had to pay the 150/160 for the one night, but I've decided to fight that too at this point. I still can't get over how quickly she got nasty with me once she realized I had made the error. We spent a lot of money there that weekend, breakfast, drinks & appetizers both nights at their bar and tips to their bands. For PR sake, she could have been more understanding of an...

Sunday lunch after church, l can here to eat,since I was by myself, l say at the bar to eat, dining room has 12 booths along the outside walls,10 tables,so sat at the bar, ordered my food from Hedia,, one of the waitress, unfortunately they were short on staff today, but she did a great job in giving me service, cos on Sunday they also take care of the customers at the bar,, l got the Sunday special, BBQ chicken wrap ,side of rice pilaf,, ordered extra rice but the rice serving appears normal order, $1.59 for extra rice,$2.15 for normal side of rice, l felt I never got my extra rice,, chicken wrap was great looking,great taste on my first bite,,not very hot, l like my food hott,,lunch special cost $8.49,,my ice tea cost$2.19. Total bill wad$15.69,,WOW,!!! after l tipped Hedia $3, I had $1. Left from my $20 bucks!!!my conclusion)-- for a lunch special the price should stay around $10 ..or u mite as well pick from menu,, BTW,, l didn't see no manager around ,only the girls watresses who were doing a great job even though being stort staffed,, conclusion?? Where is the manager at to help out if it's short staffed??? Please note l said the manager,, u get paid extra to help out in...