Hilton Garden Inn Milwaukee Airport — Hotel in Milwaukee

Only giving 2 stars because we were able to get an early check in, the room was nice, clean and quiet. Also because the front desk ladies at night on Saturday were extremely helpful and understanding. HOWEVER, I was double charged for the room and given multiple excuses as to why. For reference, I booked through Expedia as I have done numerous times in the past with no issues. The room rate was to be $143 total with taxes. When I checked in, I already had a charge pending on my account for $157?? I mentioned the difference in rate and the pending charge at check-in. I was told it was $25 for incidentals (that math DOES NOT add up) and he still insisted that he had to swipe my card again and the first charge would then drop off. It did not and I was charged over $300 at check in. This tied up funds on our account so I called Hilton and they advised that it was a charge from Expedia. Expedia charges note on my account as Expedia and this did not, it was all Hilton (my bank confirmed that this morning.) When I called Expedia they told me everything charged through Hilton so I was getting the run around. When I came back from my brother's wedding that night, I asked the ladies at the front desk to double check the charges for me. They were extremely nice, helpful AND confirmed that it was showing 2 holds on my card on Hilton's end, confirming the error was done at check in. She cancelled one of the holds and again I was told it would drop off, as of Monday afternoon it still hasn't. Then when I checked out they confirmed only the one hold was showing now and gave me a receipt...A receipt for $143!!! So I was charged $157 twice, incidentals that don't add up and I was supposed to only be charged ONE charge of $143. No matter how you look at it, I was severely overcharged and no one would give me an honest breakdown as to why. The entire system at this location seems to be very disorganized, uninformed, full of excuses and I will never be staying here again. Again the room and service from some of the front desk employees was great but not worth the risk of funds. I will be looking into Marriott owned locations moving forward. Be cautious and check...

This place isn't what I'd expect considering the well known name. For my first time staying it was quite confusing they charge for WiFi access and have two different tiers for it (standard & premium). The free Continental breakfast isn't quite free it's based off of the room type you have I guess according to the front desk staff. They do have a omelette bar and a all you can eat breakfast option that's a separate charge of course. Wasn't able to have housekeeping come to refresh the room was informed by front desk that housekeeping was done at 1230p when I called down. That wasn't making sense so I wondered around and I was able to acquire clean towels at least from a housekeeper on a different floor, so that was good. They do have a restaurant and bar at the hotel but the dishes wasn't very interesting. Be careful booking through third party sites you maybe have a issue with securing your room (this wasn't my experience but the guest who was checking in before me, Just so happened to be there for that entire mess). They did have a shuttle with a alleged 3 mile area that they went around they provided a map of where it goes (restaurants & bars) but when ask to go to a restaurant that's on the same strip (Howell Ave) they had to get a hold of different people to find out if they could stop or not. After like 20-30 mins I was able to go get Chick-fil-A. Considering the orders were pick up didn't see the issue since it's on the same road as the others and it's in the same lot of the grocery store it goes to. Overall I'm very unimpressed with the whole...

I have been traveling for 3 weeks, 11 states, and countless hotels. Staying here has made me so happy this Milwaukee my new home; and that this hotel is relatively close to our neighborhood. I know when I book this place for our family that they will be very well taken care of. I checked in 12 October, with Heather, and everyone at the front desk (especially last night) and the resturant have been exceptional. Our waitress at dinner, Kianna, was a patient angel as our five year old struggled to read and choose, and eventually fell asleep at the table before I got to eat. This mornings breakfast was not only delicious and VERY VEGETARIAN FRIENDLY! Which is a necessity for my kid - but was made extra special by the wonderful and gracious staff. I watched a customer be very rude to Simona, and she handled it with kindness and grace; as an Operations Manager of a multi location food service business I can honestly say these are exactly the kind of employees I look for in my own hiring. I plan to use today's rude customer interaction (as an example of a perfect response) in my next meeting.

What a wonderful, accommodating, staff. Everyone here is exceptional to the point that you could, if you were so inclined, miss the fact that every one of them is clearly giving 110%. I wish I could give this hotel a ten out of five.

Finally, special thanks to Becky and the shuttle guy (I'm sorry I missed your name) for being so...