Courtyard by Marriott Missoula — Hotel in Missoula

Hello everyone. I really didn't want to go this route because I know shit happens and its not the hotels fault they have bugs!...but after seeing how they are reacting and not acknowledging at all that they have bed bugs! I have a work trip in missoula like many others would I brought my family. I had got 2 rooms at this location because there was another person that flew in and met us for work. This person also had a service which was noted at check in...when we checked in the lady was nice and quick. Again I dont mean to bash this place because normally I have Great experiences with Marriott. Im a member and I love the rewards etc...and normally I can trust that Marriott hotels are clean 👌. Anyhow after our first night of staying there my son noticed he had red bites on his tummy and here and there on his arms. So I went and got benadryl thinking he was having an allergic reaction to something...Then after the second night we noticed there were even more bites. So then I went and got cream and had him dose up more benadryl. Oh by this time we also notice my husband was getting the same kind of bites? But didnt think anything about of it for somereasom...Then after the 3rd and final night my sons body was completely covered in bites!!! My husband had more bites and my daughter also started to get bites on hers legs!!! So I started thinking is it the sheets???? By then I was annoyed and asked my husband to come in the light by th windows and I took a picture with Google images. BAM! First thing that came up was bed bugs!!!! So I was like let's get out of here! We started packing getting ready and so I went downstairs. Asked to speak with the manager who was cathleen small. The up front desk guy Bryson said she was busy so I started to tell him what happened and I was calm!! Keep in mind im freaking disgusted and weirded out that I've been sleeping in a room with bugs. Started to speak with cathleen (manager) and told her what was going on. She was nice and seemed concerned. I was almost in tears when talking to her telling her that my son is covered in bites. She said ok im calling the exterminator etc. Ill refund ur rooms etc. I then go back upstairs and then my daughter said mom look! On the curtains there was a brown bug that looked like a apple seed!!!! And yes there were other water bugs on the windows i know what those are but this bug on the certain!!! I took a picture and straight back down to cathleen. Told her what we saw and she seem concerned. Anywho we had to go straight to the laundry mat and wash everything we own in hot water and dry it to hell. I get home call the hotel to see what they say and of course no acknowledging they have bed bugs! Yet they turn to you had a pet in the room? Which they knew about and is a service animal. Also they she is claiming their pest expert says there is no bugs? Um how do you explain all the bed bug bites? And how they started when we were in your hotel? And how the bites stopped coming and are now healing once we left that room!!!! Now this Cathleen is saying there is no bugs and the bugs that were found are water bugs only. Also saying that I am irate? I was never irate? After what me and family been through i believe I was actually really calm. Again I usually love Marriott and trust that they r clean. And they usually are but being told that I was irate I feel was unprofessional. Not once did Cathleen Small apologize for what we went through. Im not one to bash online but this was awful and I asked Cathleen and Bryson what do I do? I have never had this happen to me? 😩 Now how professional of them they are not answering my calls and blocking my calls. Very adult of you staff. They would pick up not say a word then put me on hold. That went on for like 5 min??? I was just trying to get staffs name to report. The room number we stayed in was 226 227 please becareful if you stay here!!! I did call the health department and reported it. If I can I will share the pictures of my husband's bites and the bugs on...

Overpriced, cheap hotel. Do not recommend.

I can’t believe we paid almost $400 to have such a bad night of sleep. The room smelled like dog, it was cold but we couldn’t turn the fan off, the shampoo, conditioner and body lotion were clearly used, the refrigerator was extremely loud and we could hear the guests walking on the upper level.

The hotel does not follow the CDC guidelines for COVID-19. No face masks, no proper cleaning, no social distance. I get it, they live in a small town so they haven’t seen how bad things can get (plus they are obviously political), but a mask should be standard, it doesn’t take anything away from them and it is the least I expect as a customer.

Now, doubling the price of your 2-star hotel just because the hotel is “busy” and there aren’t any other choices in town is a horrible thing to do and it’s inexcusable. For that price they should at least offer a better experience. You can get way better options in other parts of the USA for that amount of money. The only good part of this hotel was the breakfast, it was delicious and the woman at the register was really nice.

What a shame to make people practically bet for a bad hotel room. Won’t be staying here again. Beautiful town, though.

Update after the hotel’s answer: Actually, you can definitely educate your employees about the importance of taking care of themselves and others, and ask them to wear a mask (just as you can ask them to wear shoes to work, the company’s uniform, or a hair mesh at the restaurant). That is normal, plenty of businesses are doing it. I just don’t want my family to end up in an overcrowded hospital because someone feels like they can’t wear a pice of cloth. Did you know hospital's are turning away cancer patients?

You are excusing price gauging on employee wages… I am sure the employees are not taking home the extra $200 I paid. That's just corporate greed taking advantage...

Today, July 18, 2022, I checked out of the Marriott Courtyard in Missoula, Montana. I purposely woke up early to take a shower and get on the road home to Idaho. The water in the shower was cold! I called the front desk. They said to call back if it doesn’t warm up as many customers may be taking a shower. What, really? I’ve traveled enough to know that the disappointments with a hotel may be a lumpy bed or the noise from neighboring guests, but a cold shower? I called back as it continued to be ice cold. The front desk assured me to give it 5-10 minutes. Eventually, the water seemed to warm so I chose to step in and take my chances. Within minutes, the water was cold. I took a COLD SHOWER! When I checked out, I was asked the standard hospitality question…how was your stay? When I said it was fine except for the the fact that I had to take a cold shower and my departure was delayed almost an hour because of that, the front desk “sales manager” said, “ I am so sorry about that, let me take some money off your room rate”. She checked to see that I paid for my room with a government/military rate and there’s nothing that can be done with that rate, so no adjustment can be made. What??? So because we are Veterans to this Great Country that we served and we get a modest discounted rate, that’s it? We don’t deserve any further accommodations and we deserve a COLD SHOWER??? I told her that I accept her apology but find the circumstance totally unacceptable. I didn’t want to make a scene as the lobby was full of customers. She simply replied sorry and asked the next customer, “how can I help you?” I’ve never felt so disregarded and disrespected. Needless to say, we will choose to not stay at any Marriott...