Super 8 by Wyndham Monett — Hotel in Monett

I am a fire chief and the reason I tell you this you will learn later in this review! I recently stayed July 8th for a family members funeral! after searching around a 20 to 30 mile area this motel was not our first pic but after looking at reviews we went with the super 8 by Wyndham!! after going on line and booking, pre arrival check-in, all that good stuff it was easy to find, location convenient to whatever you need!! After arriving our check-in went pretty smooth! the manager was very nice and polite and helpful the place was clean and smelt nice!! We walk up the stairs and open the hallway door and it smells like 5 people just got done smoking a pack a piece 🤢 strike 1!! we get to the room and take showers and have to stand in a half tub of water because the drain wasn't draining because the drain was full of hair Strike 2!! We get up the next morning get dressed packer our stuff get a knock at the door at 9:10 housekeeping's wanting to know when we're going to leave checkouts not till 11:00 remind you. so we grab our stuff I leave a $10 tip for the housekeeping and go!! I leave my official fire department shirt hanging in the closet and didn't realize it until after I went to change after the funeral!!! I called the motel several times get no answer get an answering machine every time!! so we drive back to monett from Granby by the time I get back housekeeping was gone!! I notify the night manager about the situation she looks finds no shirt she goes to the room finds no shirt Strike 3 your out at the Ole Ball Game.... So if you stay here try not to forget your stuff because you won't get it back!! apparently some of the housekeeping staffs are thieves... If I get my shirt back I will remove my post........

Honestly, I liked the rooms and everything until I had to check out today. I already informed the receptionist the previous night, that I’ll be doing a late check out tomorrow afternoon. I was locked out the next day and the receptionist was a different person and she said she did not see a note or anything as such, which was definitely not my problem because I had already informed. She yelled at me and threatened to call the cops on me when I asked her to remove the late check out fee. She was such a horrible person, if you find an old lady at the reception please do not try and talk to her because she’ll ruin your entire day. Instead of trying to help and understanding the situation she would just yell rudely and when I insisted on talking to the manager she said he is the one who asked me to take the money from you.

Two weeks is how long I stayed for, not a single complaint, but one horrible person changed my entire perspective- please do not have such unprofessional and ill-mannered people on desk.

Sandip Patel, If you’re reading this. I really need you to sit and have a serious conversation with her and take necessary actions. This is really not how a customer should be treated and please do not have such people on board who ruin the reputation of the service you’re providing. This was my second time staying here but I believe I will no longer be a guest there after today’s experience.

Friday 31st of Jan, she was on the desk at 12pm. You know who.

Thanks.

Update: 16 hours after my review, I got a call back from the hotel and they apologised for the behaviour and said, they’d take necessary action. I am hoping they really do. Appreciate the...

You only have 2 choices for hotels in Monett, MO. This one was the better of the two however, this one was not without issues! First, the clerk (Tanisha) at the front desk on check in gave us a rate for our stay for the duration. This did not happen on check out. We were charged a fluctuating lodging rate from $91.50 up to $126.00 a night, which was not within our agreement. |Second, we had wifi issues for the first week. No wifi. |Third, the hotel has overloaded electrical circuits that cause the power to shut off when using multiple appliances or devices. These are also fire hazards and code violations that the hotel needs to address before they have a fire caused by overloaded electrical outlets. I'm a retired FF and I know these things to be true. |Fourth, never anyone on site with any authority to give assistance or help with making your stay more satisfying. The one lady that pretends to be a manager had no idea of authority, knowledge or wherewithal to handle the duties of a manager and the manager/owner was never available in person, by phone/text or email to help with anything. He had one excuse after the other for not returning calls for assistance. |Fifth, the hotel is outdated and is need of updating and/or refresh. Dirty carpets and stained sofas. |Sixth, the reported daily breakfast was pretty sad with watered down coffee and stale pastries. |We will definitely not book this hotel ever again. If I ever have to come back to that area for work again, I'll drive from another location that has more reliable and satisfactory accommodations that also abides by their...