Stay Inn & Suites Montgomery — Hotel in Montgomery

We were in Montgomery for a Women's Conference at one of the local churches. I reserved our room on July 21st, 2023 via the 888 number. I booked a standard double room with 2 queen beds for 4 people, but once we arrived to check, and the guy, whose last name was Patel, asked for my information which I provided. He looked at my information then stated " I booked the room only for 2 people therefore I had to pay 40.00 extra" . The total price in July was $138.55. He then went on to say" Ma'am you must pay $100.00 dollars for a deposit because we don't allow pets and no smoking but you will get it back when you leave and this is our policy". We were extremely upset which led to intense understanding trying to figure out this policy. We used this same hotel last year for the Women's Conference, but it was Baymont during that time, and we didn't have any problems " whatsoever. The owner who is a female was so rude, which led to us calling our Pastor back home. He said for us to stay but we would not use that place again and since there's a women's conference in Montgomery, most hotels are full but we will be calling corporate because this shouldn't have happened since we were here for the Conference. When we finally did get to the room, it smelled terrible like a musty odor. We had to clean the room and bathroom first. The beds were full size not queen size beds. We took pictures if we needed to send them. I was told in July that we would have hot breakfast but was given a bag to-go breakfast. Our stay there wasn't pleasant at all. I was a travel nurse for 12 years and stayed in several hotels ( privately owned and chain, and I never...

This location argues 24 hour front desk support. At midnight, you cannot enter the building without a key card, therefore you can’t count on this facility in this regard. Even after swiping key card, door was padlocked. The building is run down and has a very strong musky odor. The windows were very dirty and door frames completely destroyed by scratches from pets. The front desk or owner locks every exit door at night which is a huge safety concern. No one can enter or exit. My husband has to get something from the car and the front desk employee asked “how did you get out?” when he came back to return. This hotel is absolutely not considered a 3 star hotel. I would consider this a motel. There were several variables that made me feel very unsafe, but we were stuck with it for the night because our kids were sleeping. The pillows in the rooms for sleeping were couch pillows. Clearly other people have taken supplies from the hotel so they had a menu for ordering the hotel items which I’ve never seen before but obviously their way of disclosing charging for taken items. Worst “hotel” I’ve ever stayed...

My husband chose this horrific hotel on Expedia! We payed in full. Apon arrival the room was very disgusting the walls have fluid from food on them the head board was disgusting there was hair all over the shower floor as well as we weren’t comfortable bringing takeout back to the room because the fridge and microwave as well was very dirty! We never got any service in the four nights during our stay. We had to walk down every day to complain and beg for the room to be serviced. Every-time we were promised that this would happen we come back from our business meetings and the room was untouched. Trash piling up for days loads and loads of dirty towels. They also gave us two wash cloths and two towels a piece every day we asked as if we were children. The staff also asked for us to bring the dirty linens down. I explained this is not my job and I am out of state on a business trip. I did not come from South Carolina to work here! We we also not be booking with Expedia anymore either this was a horrific experience. Staff...