Sheraton Pittsburgh Airport Hotel — Hotel in Moon Township

A Toxic and Discriminatory Work Environment – Marriott Should Be Ashamed

I wish I could give this place 0 ⭐️. I am writing this after enduring the most unprofessional and toxic work experience I’ve had in my 17 years in the workforce. I worked at the Sheraton Pittsburgh Airport Hotel on Thorn Run Road for almost 3 months and I feel it’s important to warn both potential employees and guests about the serious issues at this location.

Management Behavior:
 The Front Desk Manager, Wendi Hunter, behaved unprofessionally and retaliatorily. I was fired via text message by Wendi on July 17th, with no prior discussion or formal write-up. Days later, I received a backdated letter that read I was terminated on July 16th banning me from the hotel, likely done to claim I was still within my “introductory period” (even though I was only days away from my 90-day mark).

I was also falsely accused of theft — twice. The first time was proven impossible (I had clocked out an hour and 44 mins before the issue), and the second time my drawer was verified as accurate by another staff member. Meanwhile, another front desk employee repeatedly makes serious mistakes (assigning guests to occupied rooms, cash drawer issues, etc) and remains employed. It’s difficult not to notice the difference in treatment — I am a minority, and she is not.

Unequal Discipline: I was written up for being late, despite the fact that I had provided a doctor’s note advising me not to work at all. Management told me it was okay to still come in late because they “needed me,” but later used those late arrivals against me. On top of that, Wendi specifically told me not to inform HR that my doctor had advised me to stay home, which is unethical and manipulative. Meanwhile, other employees regularly arrived late or called off entirely with no disciplinary action taken. This was clearly selective and unfair enforcement.

Poor Training & Communication:
 I asked multiple times to be trained on the night audit position and was ignored. Despite having prior Marriott experience, I received no formal training. I also asked for a consistent day to work (as other employees had) and was denied. Communication was unclear and inconsistent, and there was no regard for basic scheduling fairness.

Unsafe and Overwhelming Conditions:
I was frequently left completely alone at the front desk for hours during peak guest check-in times. On one shift, I had over 100 check-ins by myself. The line extended from the front desk to the hotel doors. Guests became so frustrated, they began drinking beer in the lobby, and one even said, “If you quit right now, I’d understand.” It was unsafe, unreasonable, and unacceptable.

The Hotel Itself Is Falling Apart:
The property is in horrible condition and doesn’t reflect Marriott’s brand standards at all: Pipes burst regularly due to rust and age Showers and sinks are constantly clogged Fixtures break off easily Carpets and curtains are visibly stained and unclean Guests frequently get stuck in the elevators Furniture and flooring haven’t been updated in over a decade These issues are frequently reported by guests, and we’re told to just apologize or ignore complaints. There’s no accountability to improve conditions, and the hotel is damaging the Marriott name.

Turnover Is Extremely High:
 Almost all staff have been there less than 6 months. The turnover rate is a red flag on its own — people don’t stay because they’re overworked, undertrained, and treated unfairly. The culture is toxic, and no one in leadership takes responsibility. I’ve begun filing a formal complaint with Marriott Corporate, the Better Business Bureau, and am considering filing a discrimination complaint with the EEOC. This hotel does not meet Marriott’s service or hospitality standards and should be reviewed from the top down. I do not recommend working at or staying at this property until there’s a complete change in leadership...

We stayed at the Sheraton Airport in Pittsburgh over the MLK holiday weekend for my son’s hockey tournament. After checking out on Monday afternoon (around 1pm), we were packing the car right outside the hotel entrance. My son and boyfriend were loading the car, and apparently my toiletries bag fell off of the bag cart while being transported across the cobblestone drive. The hotel shuttle was parked at the door. While my son was loading our luggage and incidentals, the shuttle started to move out of the space. It bumped into my toiletries bag and was not able to continue forward progress, so it backed up a few feet and then drove with more momentum to clear the obstacle (my toiletries bag). It went directly over the bag, destroying the majority of the contents within. Another parent from our team witnessed the incident, and I would imagine the hotel security camera should have it as well. The parent who witnessed the incident was shocked that the driver made no attempt to remove what was obstructing his path or ask her if she could grab what was in the way.

When we went to the desk to inform them what had happened, the manager on duty came out and brought towels and band aids because my boyfriend’s hand was bleeding (some of the destroyed containers were glass) from a glass fragment from the contents. She was nice, and added points to my Bonvoy account. I felt frustrated at this response, as I am indifferent to the points and was thinking of the contents of my bag which had been destroyed by the shuttle driver. We only stay Marriott when we have to for hockey tournaments, and points are not useful. When I expressed a desire for some sort compensation to replace what was ruined, the manager initially pushed back, referencing the points she’d credited to my account. When I started my frustration with the loss of items (she could clearly see the destruction, as the bag was on the desk, full of the liquid contents that had been in the destroyed containers), she reluctantly relented and credited $25/night of our stay, for a total of $50 (for context, our hockey tournament room rate was double that of the family checking in while we were dealing with this issue, and the destroyed contents’ replacement cost is in excess of $300).

I reached out to Marriott the Tuesday we returned, and heard back immediately that my issue was being escalated and I would hear back in 3-5 business days. I sent a follow-up email 8 business days later and still...

Sheraton hotels are usually pretty decent. This one has a Cafe that looks nice...but disappointingly was already closed when I checked in. But if you are a Marriott Platinum member like I am you get access to the Club level which has complementary snacks and drinks, and the desk clerk assured me that thankfully it was accessible 24 hours so at least I could get a little something to eat since the restaurant was closed.

Yeah...not so much. The Club was locked up and dark and my key card wouldn't open it. When I went back down to ask I was told by a second staffer that nope - Club access is even more limited than the hypothetical Cafe. He even sounded semi-sincere when he shrugged his "Sorry for the inconvenience."

Yeah, getting hosed out of all of the food amenities and going to bed hungry IS pretty inconvenient. So 2 of the 3 reasons I booked at the Sheraton were a bust, but at least they have an airport shuttle.

Eh...not so fast.

Apparently about 6 months ago this particular location dialed back their shuttle service, and now there's a giant FIVE HOUR hole right smack in the middle of the day 11am-4pm when they just don't bother to run it. I honestly thought I misunderstood, because who would intentionally do something that absurd?

But hey, at least the room was almost clean and the bathroom vent fan THAT YOU CAN'T SHUT OFF was almost quiet enough to allow me to sleep. And the weather was too cold for the leak-stained ceiling to drip on me!

Of course none of this is really the staff's fault. Like most such failures, this stuff lands squarely on management and the owners. This sort of chintzy 'save-a-buck-and-quality-be-damned' philosophy always starts at the top. And honestly, I only had to suffer through 1 night here. The poor staff have to work here - and for managers like that - every day! That has to be demoralizing.

The moral of this story is DO NOT STAY HERE. If you're familiar with Sheraton hotels you will be gravely disappointed at this substandard representation. If this was your first initiation to a Sheraton you wouldn't...