Kimball Terrace Inn — Hotel in Mount Desert

Absolutely horrible experience! The motel is fine, convenient location, pretty spacious rooms. However, the people who are running it, are absolute disgraceful ! After 10 hours of traveling we checked in. When booking the room I requested a room away from the elevator, however we were given a room right in front of it! When I addressed that I was told “sorry, we are sold out, no other rooms available”. We were exhausted after a long travel and just went to the room and fell asleep. At 11:30 at night we were woken up by a telephone call from the office accusing us of making noise! My whole family was dead asleep and they had the nerve to call our room without investigating! Having a heart condition I couldn’t fall asleep for hours after that call. The next morning I spoke to the manager named Dave. He apologized while talking to another customer and said “Sorry, it was our mistake. There is nothing I can do”. Having a long experience working with public I was just speechless. Aren’t you supposed to remedy the situation? As a manager, aren’t you supposed to offer a customer some type of reimbursement, or a breakfast voucher, or a box of damn cookies that you have laying around in your shop? That interaction left a really sour taste in our mouths. For the next 3 days of our stay we were given dirty looks by the office stuff, like we did something wrong! When we checked out, I’ve noticed $4 charge on my receipt. I inquired what was that charge for. An older lady with grey hair told me that it’s for the item I “took from the store”. I couldn’t believe what I was hearing. A day before I was intending to purchase an item, however there was a couple checking in at the desk. I didn’t want to wait and placed the item back on the shelf and went upstairs. Later in the evening I purchased it from a young man at the desk. I explained that to the woman, but she didn’t want to hear me. She decided that I stole a $4 item! I requested to look at their cameras, to talk to a young man who sold it to me, but she just lied to my face and said she saw me take it. After spending over a thousand dollars, why in the world would I steal a $4 item from their shop??? I was never in my life humiliated like that! It’s a shame that this motel is run by people like that. I truly hope that the owners of the motel will read this review. If you stay in this place, please don’t be fooled by “nice” faces of the...

This is actually a really nice property in a beautiful location with a fantastic view of the harbor. My boyfriend and I stayed here the first weekend of October and thoroughly enjoyed our stay. We absolutely loved the restaurant/lounge attached to the hotel (the Nor'Easter Pound & Market) and had awesome food and drinks. We went both nights we stayed here. The service was phenomenal and we really enjoyed the atmosphere. Our bartender was great and a lot of fun to talk to. The rooms are very basic and even a bit dated, but they are clean and comfortable, which is ultimately all that matters. I actually kind of enjoyed the nostalgic 90s vibe of this place. There is no continental breakfast, but they do have free coffee in the main lobby. The rooms have refrigerators, which is a big plus, and we had a nice little balcony with chairs overlooking the water. There is an outdoor pool for the summer months and they have a cool little souvenir shop in the lobby. They do have pet friendly rooms!

The price of this hotel was EXTREMELY reasonable. We only paid a total of $327 for a 2-night stay (Saturday & Sunday). I checked their 2024 rates on their website and they have gone up slightly, but are still very reasonable. The hotels in Bar Harbor are AT LEAST twice the price that we paid here! We will 100% be staying here again this spring and summer. This is definitely not a 4 or 5-star hotel; however, If you're looking for a reasonably priced, clean, comfortable hotel in a great location that will meet all of your basic needs and is within very close proximity to Bar Harbor/Acadia National Park, but don't want to pay the outrageous peak season Bar Harbor lodging prices, I would 100% recommend...

Stayed 3 days here, my wife lost a pair brand new shoes in the room, as we were hiking everyday and my wife did not get a chance put them on until the day we were about to check out. Shoes were wrapped in a plastic bag underneath of the luggage stand. We trust room service lady did not steal them but discard them by accident. So we told the old gentle man at front desk, asked for his help reach out to his work crew find who cleaned the room those two days, however he just walk around did nothing constructive. Then we found out what kind of person he is. And how he was rude, not respectful or responsive. In the beginning, he said: " my girls will never remove anything outside trash bin" which turn out to be a complete lie. After I checked out, he start using the contract I signed at check in, there is one statement: they did not responsible for lost of any personal belonging after check out. Maybe he has very bad memory and forget I told him something in the room was lost before I check out, or he just feel my money is in his pocket already and I am nobody but some poor visitor who don't deserve his service. As he knew we checked out few second ago. In the end, he literally said" I don't care about it, just leave." Feel so bad for him, lost all his honor, trustworthy and personality. How this kind of concierge person could be hired. Feel sorry for Kimball...