Casa Azul Hotel — Hotel in New York

I stayed here while taking my daughter to a KPop concert at UBS Arena (Approx 20 minute walk to UBS through mostly dark rural area on 222 St., a little sketch, but OK) • Parking was great, Parked against the building (we were given room 117 right next to my car). • Check in was average, girl was polite but soft-spoken behind the bulletproof glass). • Room was cleaned and mopped when we arrived so had to wait about 20 minutes in the lobby, no biggie. • AC worked...but not well, would run for 5 minutes then shut off 5 minutes later, then restarts in 5 min. Hi/Low Fan controls seemingly nonoperational, only the 'Auto' setting worked. Kept the room at around 72° • The comforters did have a couple cigarette burns, but the sheets were clean and changed during our 2 night stay, room didn't smell like smoke so I'm assuming they're the same bedding from the once 'Smoking' facility. Residual 'Devil's Lettuce' smell in lobby/halls, but is also seemingly expected now in NYC area so no big deal. • Shower drain couldn't keep up with the flow from shower diverter. Water would slowly creep to the end of the shower if ran at full pressure and overflow if not turned back, had to run shower with half pressure. But it was OK, nice shower head and wand. (Front desk made note of this issue at check out, when requesting a Google review) • 75" 4K HDR TV was a nice surprise. No issue with Fire TV for Plex and Netflix for me, since I wasn't attending the show. • WiFi worked well in our room, No issues or buffering • USB charger in night stand didn't work, but the outlets worked and we had brought our own chargers. (Chargers available in the vending machine for $10, weird, but neat idea IMO and that's probably the reason why.) • Vending machines were stocked and $2.00 Sodas and water wasn't horrible either. Would've cost more at a shop nearby (not many) , so it was at least convenient.

Room was pretty noisy though.The Subway noise out my window was to be expected for it's location and if the AC worked correctly the fan running would've probably camouflaged most of the Subway noise, by some degree. But I think the hotel having all tile floors in the hallways/lobby and rooms made for an annoying experience. Some of the other guests had no couth or consideration and were belligerent and loud at all hours on night 1, and with no carpeting in the hall, you could hear everything through the doors and walls. Management didn't seem to intervene with the noisy patrons either...however, night 2 it wasn't near as bad.

All in all, it wasn't at all horrible for the price. Nicely designed, modern-ish appealing look, and just enough amenities for what you'd need for a temporary stay. It could be worse and it's likely the only hotel in the area within walking distance of UBS Arena or Belmont that doesn't look/feel like something from one of the Hostel movies so, I would return if the need arises. But, if you stay, unless something changes after May 2024, one could probably expect at least one of the aforementioned issues. Nothing overly spectacular, but given the location, It could've been much worse. They're at least...

Let the photos speak for themselves! Whether a hotel is 2 star or 5, it should NEVER be this filthy. ||This hotel is FILTHY. Checked into a non smoking room at this hotel ONLY because of its proximity to the UBS arena. Ten min walk (1 kn) or one train ride away. One min walk to Queens Village train. Why did we stay? At 5:30 arrival and the game starting at 7:30 we had nowhere else to go. ||Room wreaked. Was told they can't control who smokes and who doesn't. Bed spread had stains and cigarette burn holes. I immediately asked for another room yet the other was just as bad. I advised I would leave and wanted a refund. But there was nowhere else to go at that time as we checked in and left for the arena. Begrudgingly, decided to stay. One night, I thought and didn't know the area. Later learned the Floral Park Motel was the next block over! |Though the female receptionist did her best to accommodate us and insisted we stay and indicated she would speak to the GM about some sort of compensation, the hotel GM REFUSED to even discount the room despite to the lack of cleanliness and security. ||Window did not lock so didn't feel safe as we backed onto the alley/parking lot from first floor. Sink drain/ plug out and filthy with hair and gunk sitting on counter. Crusty stains on pillow cases (all changed) with holes in sheets. Phone did not work. (They were aware). Filth hair dirt on AC Vent and floors. Only small fitted sheets on mattress. Walls paper thin. Disgusting.||Expedia aware and advocated on my behalf for a partial refund but Arial at the hotel refused to offer any refund. Expedia offered points toward another hotel stay, elsewhere. Thank you. ||I learned that UBS iarena s right off the train line (four stops and 20 min from Central Terminal) and I am certain there are other hotels along the line further away or closer to the city with the train being...

I have never been so upset about the overall experience I had a hotel in my life. Initially I was excited I found this unique looking hotel in the Queens Village. Whenever I can I try to find a hotel that is not a chain. The hotel is in a newly renovated building, so that was a welcome surprise as well.||However, any good feelings I had about Casa Azul was destroyed that night as my elderly father-in-law and I tried to sleep. The hotel was extremely noisy most of the night. People were pounding on doors, laughing loudly, scream, and yelling. We barely got any sleep. The next morning, I asked the front desk person if we could get a refund if we checked out early. (I had unfortunately prepaid, a mistake I will never make again on Hotels.com.) I was denied. They didn't seem to care about the noise complaints and I got the impression that they knew the people making the noise. Maybe they were family.||We decided to stick it out. The maid service was terrible. The linens were not completely resupplied. The noise was bad that night, but not quite as bad. ||We did end up checking out a day early, despite getting stuck paying for the last day. We had an early flight and didn't want to try to find transportation in that neighborhood at four in the morning. Again, they refused to help us out.||Finally, we discovered after we had already returned our rental car, that my father-in-law had left his iPad in the hotel room. The hotel never bothered to let us know. We called to ask if they would ship it to us if we paid and they refused. So we had to pay for an Uber both ways to retrieve it.||Never stay at the Casa Azul. They are horrible to their traveling customers and appear to exist only to serve customers who bring people to stay with them...