Hampton Inn & Suites Staten Island — Hotel in New York

I am writing this negative review so that I can express my disappointment and frustration with my recent stay at the Staten Island Hampton Inn. This Hotel is owned at operated by Richie Nicotra and his wife Lois. I am a Gold member of the Hilton Honors program and a few pts from being a platinum member. Unfortunately, I experienced a significant issue during my most recent stay at this hotel in July. This negative problem greatly impacted my overall stay in NY. Additionally, this negative experience falls way below the standards of the Hilton Organization. As a result of my issue I was verbally abused by the front end staff and inconvenienced in numerous ways.While I can appreciate that problematic issues can arise I believe that management has an obligation to address them quickly and effectively. On July 11th,2023 I checked into the Hampton Inn on SI NY. I planned on staying for 5 days. First and foremost when I entered the room I was immediately struck by the unpleasant smell. It was musty and stale as if the room had not been aired out for days. I also noticed that the bathroom was not properly cleaned and sanitized. Obviously I was disappointed with the Housekeeping staff. Over the next 5 days I can honestly say that Housekeeping never once serviced my room even though I requested it upon arrival. That is not Good!! In addition I never received fresh towels. I had to use the same towels over and over again. Obviously I complained to the front desk and and spoke to a person who claimed to be the manager. She ultimately became belligerent and called for the Housekeeping manager. He attempted to explain that the Hotel was shorthanded and handed me 3 DAMP TOWELS. Because they were damp I became irritated over my entire negative experience. The manager looked up my account and found that I had previously made a reservation in August. I was then told that the Hampton Inn would never allow me to lodge at THIS hotel or any other owned or operated by Mr. NICOTRA. I would have thought that Mr. Nicotra or his wife would fully understand that a Gold Hilton Honors member should always be treated with respect as any other customer should. My problem with the front end staff and the Housekeeping Manager is that they should have prevented this issue from escalating. Unfortunately, Mr Nicotra's staff was unresponsive and uninterested in resolving my complaints. Terrible! In conclusion, my stay at the Hampton Inn, was Not up to the standards of The Hilton Organization. In an attempt to resolve this matter before I left town I attempted to meet with Mr Nicotra personally. Unfortunately, I was told he or his wife were unavailable to speak with me. I then asked a mutual friend to speak with him and he was referred to some lady that claimed to be the overall manager of all of the Nicotra hotels. He asked her to ask Mr. Nicotra to contact him in attempt to resolve this matter. He or any other member of his staff ever contacted him. That in of itself is not the Hilton way of dealing with negative issues. I hope that Mr. Nicotra or a member of his staff that is in a supervisory position will make the time to contact me in an attempt to resolve this matter. FINALLY, I plan on coming to NY from Aug 29th-Sept 1. I would be glad to meet and discuss this situation so that it can be amicably resolved. It is now Oct 5th and not 1 person from the Hilton chain or the Hotel itself ever contacted me to discuss this matter. Disgusting!!!! SLEEP IN UR AUTOMOBILE. DO...

What a difference a few years made... this place has gone severely down hill!||I went from a 5 star rating in 2016, to a ZERO star rating in 2025, and the only way to sum it up is bad management. Not just the on site management, but even their superiors. You know what they say, sh*t rolls downhill, and here, it clearly does!||Absolutely the Worst Hampton Inn Stay - Avoid at All Costs!||||I've stayed at many Hampton Inns across the country, but the Staten Island location is, without a doubt, the worst place ever. From the moment we checked in, the service was appalling.||||First night? We asked for extra pillows and blankets. Simple request, right? Not here. We had to call the front desk three times and waited almost an hour to get them. And that set the tone for the rest of our miserable 5-night stay.||||The deluxe room we paid for (with 3 people) came with exactly two body towels--and good luck trying to get more. The air conditioning worked when it felt like it, which made the nights pretty miserable. Even worse, the bathroom door was broken, and though staff promised it would be fixed, no one ever showed up. Not on day 1, not on day 5.||||Let's talk cleanliness--or the lack thereof. There was a clump of hair in the shower when we arrived. Housekeeping never came when we requested, and when they finally did (after complaining), somehow there was more hair in the tub afterward-- and it wasn't ours. Oh, and they didn't leave any toilet paper or refill the shower body wash. When I asked a housekeeper in the hallway, I was told to go to the first floor to get it myself. What kind of hotel operates like that?||||And remember the extra blanket we waited nearly an hour for on the first night? After housekeeping finally came, they took it away. When we called to get it back, they told us--again--to come get it ourselves. Apparently, they can't bring anything to the rooms anymore.||||Even breakfast was a disappointment. One of the things I always appreciated about Hampton Inns is that they typically offer sugar-free pancake syrup. Not here. When I asked for it, a staff member flat-out told me, "Management has cut back on everything. We don't have anything like we used to." Clearly.||||This place is a joke. It doesn't live up to the Hampton Inn name in any way. If you're looking for comfort, cleanliness, or even the bare minimum of hospitality, stay anywhere else. This hotel is a total embarrassment.||||When I got home, before I posted this review, I gave upper management their shot. Epic fail... the manager on site Luisa was not helpful, I see where she gets her management skills from, Kimberly Strano, her boss, no better! Poor management skills, even lied to me and said, they looked at the cameras. That was laughable, did you even read the complaints, I complained about issues with the room. What cameras did you look at in the room? Tell me, I am waiting. I complained that I spoke on the phone and was told to go to the lobby, what cameras did you look at that monitored my phone call? I said breakfast was not great, and a crew member even complained to me that you were cutting down on everything, what cameras showed that conversation. Poor management, could be why this hotel has dropped in service. Poor management is why you have a 3 star rating, which is poor! Maybe try not being defensive, and fix the...

I have stayed at this location for 8 days. Upon my arrival, check-in was easy and quick. The first room that they gave us was horrible! It wreaked of the smell of cigarette smoke. I thought it was just me and that maybe I was coming down with something because the smell had irritated my nose and throat. I did not immediately change the room because we got in very late, like around 12:30 am, and I thought maybe to just keep the room. In the morning, I had left out of the room to go to breakfast and I realized that once I was away from the area, my nose and throat no longer felt irriated. I went to the front desk and told them about the smell of smoke and asked if I wanted to change rooms. I told them yes and they sent someone to show me another room on the same floor. Once we got to the other room, the smell of smoke and the irritation of my nose and throat were no longer present, so we accepted the room, however, there were lots of cosmetic issues in that room. The paint was outdated, the carpet appeared old, worn and dirty. The toilet moved whenever you sat on it. The shower head was way too high to reach and close to the ceiling. The room had no tub to bathe my toddler. The shower floor was very dirty. I saw a roach in the room. There was one day we had no hot water, and mind you, it was very cold outside. I did not complain to the front desk because I could not bear to move once again with my kids. I did however call about the water being cold and I was told that maintenance was not there and would be there in the morning and there was nothing that could be done at that time. The laundry soap/softner in the laundry room is very misleading. The diagram shows that it takes 2 quarters, when in fact it takes 5 quarter. It costs 4 quarters to wash and 4 quarters to dry. The breakfast was fairly decent. Myself and the kids enjoyed the breakfast. My only complaint are people having their animals in the area where people are eating their food, then the dogs wants to shake off their coats in the middle of breakfast. I was so disgusted by that. The Gym bathroom never has handsoap. The bathroom in the lobby is so much more cleaner and elegant than the room bathroom. I forgot to mention that the sink faucet it way to close to the sink countertop. Once you wash your hands, water is all over the countertop and nearly running on the floor. The front desk workers are very pleasant. I really did not want to bug them with complaints. The day we were due to check-out, why was housekeeping trying to rush us out? They knocked and came into our room at 7am. They did not even give me the chance to open the door when they knocked. She knocked once and used her access card to open the door and come into the room, and yes she did bypass the do not disturb sign on the door handle. Then she profusely apologized and then asked when were we going to check out. I told her that we were checking out at 12pm. This woman came back several times knocking on the door to ask us when were we going to check out. My husband got annoyed and told her that we were checking out 12 and that we had already told her that. My overall experience was just ok. I had a way better experiece at the Hyatt hotels...sorry to say. For a Hilton brand, this gave me low-end...