Scratch Bakery Cafe — Restaurant in Newport Beach

I ate here with my family and unfortunately i did not have the greatest experience. I ate my food outside near the fountain and went in to use the restroom and get a to-go box. Left my bags and daughters toys at the table. When i got back the busser had collected our food and i stopped him to say we were not done with that. I wasnt upset it was just a mistake so i asked if i could please talk to the manager so i can just see if we can atleast get something for this miscommunication. The busser kept repeating that that manager will not do anything. I said its okay i know it not ur fault but i still want to speak to the manager. Not sure why this man continue to tell me that they wont do anything for me. He finally went to get the manager after i told him dont want to go back and forth with him.

The manager Tyler came and offered to replace my muffin, remake my sandwhich OR get a gift card. (So much for busser saying they wont do anything) . Thankfully Tyler had exceptional customer service and deescalated the situation (which was not even a big deal) . So i really appreciate him hearing me out and showing sympathy for the misunderstanding.

The busser on the other hand was acting as if i asked him to pay for my food LOL crazyyyy . Def need to work on the customer service there esp if they say it happens all time.

Spicy chicken teriyaki 5/5 Fruit tart idk i didnt get to try before they threw it Caramel macchiato (5/5) French toast sandwich (3/5)

Great place to eat. Idk why the busser had beef with me. Even the other tables were telling me i did the right thing cause they saw the busser was being difficult for no...

I'm usually very fair when I even bother to review a location, so take this as you may. I literally just walked out, and I'm not a very happy customer. I haven't even taken the time to try the cookies I bought. This rating is solely based on the service. I went in with the intention to just buy (prepackaged) cookies but saw on their menu that they had a lavender milk tea (sounds refreshing). Thus, I ordered one. I normally give cash tips after a service has been rendered, so I opted out of the prompted tip option on the register, my receipt printed, and the order for the tea, at exactly 3:03pm. A few minutes went by, and my name was not called. Meanwhile, customers that came after me are getting their drinks. I approached an associate and asked for my drink, and they claimed the order didn't print. I was called for my order at 3:22pm.

Is it possible that my order didn't print? Perhaps, except I saw it, and it was put on the side. Was the delay the result of not leaving the tip before the service was even provided?

Regardless, it's not quite the best first impression when you have to wait 20 min for a...

Beware! This latino guy staff “Edwin” gave me the wrong order again, I ordered “Egg , american cheese, hash brown, fresh tomato, grilled onion , chipotle mayo on a wheat” and they gave me “Egg, grilled onion, chipotle mayo on a wheat! “ Overcharged! Not happy! Go elsewhere! This white staff took my order even though they don’t have pastries anymore! Then this black staff just put my unwrapped sandwich on the table, disgusting presentation! Go somewhere else! The white, young , male staff was very rude, slow and racists. There was a long line and he was just chatting in there. Then they just left my food in the shelf again, they serve a $7 sandwich with big hole in the center! Not happy! Go somewhere else! Paid for very expensive $18 chicken sandwich! They keep giving wrong orders and they just left it on the shelf! Waste of time, money and effort! Paid $20 for a small chicken sandwich! The food was very expensive and not good. Go somewhere else! Their young, white, female staff charged me with $10 for half sandwich, refused my order request. Not happy. Go...