Palm Tree Club Miami — Hotel in North Bay Village

We recently stayed at this hotel during our trip to Miami, and overall, it was a mixed experience, with some genuinely great features but also some frustrating issues that affected our stay.

The Pros: The hotel is very well located, with a beautiful pool that overlooks the ocean. One of the highlights was being able to swim even late in the evening, which added a relaxing touch to our nights. The atmosphere throughout the property is cozy and laid-back, and having a supermarket just around the corner made things very convenient. Parking is free, which is a rare and welcome perk in Miami. Most of the staff were friendly and helpful, and we’d especially like to mention Maggie from the night shift, who went above and beyond for us. The beach club throws great parties (note: entry fees are not included), and the on-site food was genuinely enjoyable.

The Cons: Sadly, the biggest downside was housekeeping. As other reviews also mentioned, rooms are only cleaned every third day (a questionable policy to begin with) but even that wasn’t honored. On the third day, we reminded the front desk to ensure our room would be cleaned. The staff member at reception was rude and visibly annoyed, but she confirmed it would be taken care of. Nothing happened.

In fact, we ended up waiting four days before our room was finally cleaned, meaning that during our seven-night stay, the room was cleaned just once. To make matters worse, after requesting fresh towels, we returned to find the room door left open, and inside was a half-drunk paper cup of coffee, most likely left behind by a staff member. This felt like a serious breach of both hygiene and security.

When we reported the issue to the morning receptionist, Norma, she was dismissive and unhelpful, showing no real concern. Thankfully, Maggie from the night shift took our concerns seriously, contacted the manager, and helped resolve the situation. The manager apologized and offered us a refund for one night along with a complimentary lunch the following day, which we appreciated.

Also worth mentioning: because the hallways are open-air, we frequently saw lots of ants, bees, and even cockroaches, so it’s important to keep the door closed tightly. Lastly, the paid coffee machine served very weak, tasteless coffee, which was disappointing considering the otherwise...

HOTEL FROM HELL IS WHAT I REFER TO THIS ESTABLISHMENT DUMP!!!! FROM THE ROACHES AND ANT INFESTATION TO THE WATER ISSUES, lEAKING CEILINGS, ELEVATOR OUT OF ORDER, NO CABLE NOR INTERNET, NO TOWELS FOR GUEST, HOUSEKEEPING DOESNT CLEAN AND THE HOTEL NEVER ANSWERS THE PHONE!!!’ THEY KEEP TAKING MY REVIEW DOWN BECAUSE ITS FACTS!!!!! SEVERAL GUEST LEFT AND ALL COMPLAINED ON CAMERA HOW MUCH OF A DUMP THIS IS!!’ I CHECKED INTO A FILTHY ROOM WITH STAINS ON THE COMFORTER! CLERK WAS IMMEDIATELY NOTIFIED WHERE SHE MOVED ME TO ANOTHER ROOM WHERE THE AIR CONDITIONER WAS OUT OF ORDER!!!! UPON ARRIVAL I NOTICED THE ELEVATOR WAS OUT OF ORDER, WHERE THE CLERK STATED IT WAS GETTING FIX AS WE SPEAK, LIES LIES LIES!!!!! I HAD TO WALK UP THREE(3) FLIGHTS OF STAIRS IN THE SCORCHING HEAT! ICE MACHINE OUT OF ORDER AND POOL WAS MURKY!!!!! I EMAILED THE MANAGER (CHIARA) WHOM CONVENIENTLY NEVER RESPONDED UNTIL I LANDED BACK HOME FROM AN EMAIL FULL OF EXCUSES AND NOOOO ACCOUNTABILITY!!!! THIS WAS MY KIDS VACATION, WHICH I WORKED EXTRA HARD, PICKING UP SHIFTS TO SURPRISE THEM AND THIS IS WHAT THEY GOT!!!! THE SHOWER HAD STANDING WATER, TOILETS BARELY FLUSHED, INFESTATION OF ROACHES AND ANTS!!!!! HAD NO CLUE ROACHES WERE STILL A THING IN 2025! NO CABLE, TELEVISION STAYED OUT OF ORDER THE ENTIRE TIME, NO INTERNET, DIRTY LINEN, WHICH I HAD TO CLEAN AND DISINFECT MY ROOM MYSELF, SMH. CHANGED MY OWN LINEN AFTER NOTICING NO HOUSE KEEPERS DUE TO ELEVATOR BEING OUT OF ORDER AND THE ONES (housekeepers) THAT WORK SPEAK NO ENGLISH!!! THE DESK CLEARK CLAIMED THIS IS A THING THERE AND SEVERAL GUEST HAD CHECKED OUT OR WAS STUCK BECAUSE THE MGMT PURPOSELY WOULD’NT RESPOND BECAUSE WE WANTED OUR MONEY BACK! IN THE HALLWAYS THE CEILINGS ARE LEAKING WATER, SO THE SURROUNDING AREA STAY MOIST AND ATTRACTING MOSQUITOS, SMH!!!! I CONTACTED EXPEDIA GAVE MY FULL REPORT AND MGMT REFUSED TO GIVE ME MY MONEY BACK!!!! WICKED AND SCAMMING ON INNOCENT PPL. WOKE UP WITH ANTS IN MY BED, HUNDREDS GATHERED AROUND, ON AND NEAR THE TOILET, SMH. NOT EVEN WIFI NOR CABLE WORKED WHILE I WAS THERE!!!! WE WANTED OUT THIS HELL HOLE HOURS AFTER CHECK IN!!!!! THE COMPANY KEEPS DELETING MY REVIEW!!!! SO IF YOU COME ACROSS THIS ,...

You won't get the room you booked.

This hotel completely ruined our trip. We booked a deluxe bayfront balcony king suite and drove five hours expecting a luxury stay. This hotel was our destination. Instead, we arrived to a chaotic lobby with multiple guests complaining and only one overwhelmed staff member at the front desk. After waiting 30 minutes to check in, we were given the wrong room: a double with no balcony, no view, and unbearable road noise.

When we asked for the room we paid for, we were told their system only showed “king” and they were fully booked. No alternative, no solution, just "too bad." I asked for a refund, and conveniently, no manager was on-site until the next morning. The front desk promised I could speak to someone at 9 AM and assured me a refund would be handled.

We decided to make the most of our night and check out the bayfront restaurant. Nope, it was closed by 7:30 PM due to “kitchen issues,” leaving us to walk a mile through a sketchy area just to find dinner. (Petralunga is delicious if you get stuck here and need dinner btw)

The room itself? Musty smell, Toilet paper holder fell off the wall, had to use toilet paper off the hotel floor, and the shower never got hot.

The next morning, we packed up early, hoping to finally speak to the manager and leave this nightmare behind. At 9:15 AM, we were told the manager had “called in sick.” Instead, we were offered a waived resort fee.

I called the next day, as I was told to do, only to be yelled at, interrupted, put on hold for 90 minutes, and hung up on. The next day, I finally reached the manager, who was conveniently busy and promised to call back but instead sent a dismissive email refusing a refund because we had "stayed the night." As if we had any other choice! She offered to waive the resort fee, which was already promised to be waived days ago now. She refused any further solutions.

This place is nothing but a glorified motel with false advertising and the worst customer service imaginable. I have given up on getting my money back but I hope this review and all of the other recent reviews deter anyone from staying here. And if you do, expect...