Sleep Inn & Suites Parkersburg - Marietta — Hotel in North Hills

I leave reviews because I base where my money goes off of the ones left by others. I rate this hotel straight down the middle because that is exactly what it was mediocre at best. The good, Easy check-in, I had reserved the room from my Choice Hotels app. The check-in staff was not rude, per say, but she was not friendly either. We had asked on reservation for a room close to an exit, she thought for a pet, but I explained that no, we were smokers, so we would be going in and out often. She accommodated us well, putting us in the last room on the first floor directly next to an exit, room 101. Instructing me clearly on how the exterior door works. But then, felt a need to chastise me about smoking in the room ??? Umm ?? I said we would be going outside hence the request. But whatever. I WILL be watching my billing because we definitely did NOT smoke in our room. Also, there was no staff to be found at the desk for check out when we were ready to leave at 9:15 am. Despite me calling "hello" from the desk, and as I was roaming about walking around looking for them for about 15 minutes, so I just had to leave my cards on the desk, and hope for the best.

The room. You can tell it has been updated/is newer. The furnishings and decor were modern, and in nice condition. That saves them a lower rating here. The beds were very comfortable, the bedding was white, and clean. Ample, comfortable pillows as well. Based on one other review, I checked it carefully for bed bugs. There were NONE, and I saw no signs that there ever had been. And with their lackluster cleaning, I feel I would have noticed. [But that is for later..] The heater worked fine. It was a bit loud but tolerable. Fridge, microwave, and mini coffee pot with supplies were all clean and worked. It was VERY quiet here. Despite Now... the reason why I put this hotel as mediocre. Simple things, really...things they could easily rectify to be scored higher. Cleanliness. Despite the linen being spot on, the room itself was not. There was something splashed on the bottom edge of the curtains and up the wall beside the bed. Noticed this as soon as I turned on some heat in the ice-cold room. There were numerous "dirty" areas on pretty much all the walls, and they were very noticeable. I did NOT need to "look" for them. These could easily be removed as they happen with a Mr. Eraser. The furniture is dark, and there were obvious layers of fingerprints on most surfaces and the doors, telling me the "wipe down" after each guest is hit or miss at best. The bathroom is well appointed and pretty, but again, with the cleaning. Grimy walls. There was an old bar of soap dried and cracked in the back corner of the tub, and hair laying in it. They may have hard water, but the build-up on the tub and soap scum ring around the tub made me say, "I will just wait to get home to shower." Again, simple fix with a Mr Eraser and elbow grease. The toilet, sink, and mirrors were clean, decent toilet paper even. The one hand towel I did use was clean and fresh feeling. And the water in it was very hot.

Breakfast was standard continental fare. Cereal, and the stuff to make a nice breakfast sandwich [egg patties, meats, bagels, muffins]. The muffins were good. And they leave them out with unlimited coffee and tea even after breakfast is over, so that is nice.

So, my overall is, like I said, right down the middle. Some really good stuff here, comfortable, quiet, and exactly as advertised, and with a little bit more effort in the housekeeping and front desk staff, this place would be just great. And I would rate it so much higher. But all in all, it was not a bad place to...

I want to start out saying that the room was nice. It was clean, and the beds were comfortable. No bugs. If everything else wasn't so weird, I'd have given more stars.

There were four in our party. We had three towels. We went downstairs to grab an extra towel, and the guy at the desk absolutely did not want to give us one. He kept saying he had "rules about how many towels housekeeping is supposed to leave, and there was for sure four in there." We went back and forth a bit, baffled at this. It's a hotel. Asking for a towel is unreasonable? Anyways, we thought, heck, maybe we missed one. So we went back upstairs and the four of us scoured the room for the extra towel. No extra towel. One of my friends was about to go back downstairs, and I said, "no, he needs to walk it up here himself, after that foolishness." Went to call him, the phone wasn't connected. It wasn't even the right phone for the room, as evidenced by the incorrect room number on it. So, no phone. It was basically a prop.

Back downstairs goes my friend, to tell him we definitely needed an extra towel and the guy became combative and accusatory, telling my friend about his "rules" and how "50 percent of the people here are thieves", etc. (note: these are dollar store, polyester blend towels. I promise you four people did not see them and go, "man, we really need to pull a heist to grab one of these babies."

Then he told my friend he didn't need all the drama. Seems, though, that he did.

My friend goes, "Look, man, none of that has anything to do with me. We want to take showers." He finally comes back with a single towel, disgusted.

At this point, I was like, "Is this some kinda weird bit? Is this a gag?"

The downstairs had oddly specific signs like "wipe mud off boots" and "do not use rocks to keep doors open and let burgs (?!) in" I mean, that in itself isn't anything but a little quirky, but coupled with the other stuff, it's weird. When we were exiting a side door, I was pushing the door back to make sure it latched (because I was trying to be respectful of the sign), and I could see what I think was one of the staff, arms crossed, watching me from down the hall.

I'll be honest, it got creepy enough that I absolutely double checked the door locks, and my friend told me later he had sneakily checked around for electronic bugs or cameras. He was unsettled, too, but didn't want to alarm us. Nobody came to our door, and he didn't find any spying evidence. But that's how we felt in the moment.

I told the gang "you know we can't eat the breakfast here, right? Because this miserly stuff is definitely going to extend to the food." Thank goodness there is a Tim Hortens next door. We just went down there to look the next morning and it looked like it had been breakfast for a while. The crock pot holding the red eye gravy had a burnt looking crust on it by about 7:30 is. There's no way that stuff was fresh.

I didn't see any other guests while we were there, which didn't help the creepiness factor.

Also, I see here that the owner feels the need to gaslight bad reviews, so that's nice.

My friend that booked the room pretty much snapped the following morning when she discovered that the guy at the desk signed her up for some rewards program without her consent.

Anyway, the hotel itself is not a bad place to stay, but bring your phone, bring your towel, and brace yourself for some serious weirdness if you plan to stay here.

EDIT: you can see what kind of nuttery you will be subject to if you stay here. Look at this whackjob's response...

I want to start out saying that the room was nice. It was clean, and the beds were comfortable. No bugs. If everything else wasn't so weird, I'd have given more stars.||||There were four in our party. We had three towels. We went downstairs to grab an extra towel, and the guy at the desk absolutely did not want to give us one. He kept saying he had "rules about how many towels housekeeping is supposed to leave, and there was for sure four in there." We went back and forth a bit, baffled at this. It's a hotel. Asking for a towel is unreasonable? Anyways, we thought, heck, maybe we missed one. So we went back upstairs and the four of us scoured the room for the extra towel. No extra towel. One of my friends was about to go back downstairs, and I said, "no, he needs to walk it up here himself, after that foolishness." Went to call him, the phone wasn't connected. It wasn't even the right phone for the room, as evidenced by the incorrect room number on it. So, no phone.||||Back downstairs goes my friend, to tell him we definitely needed an extra towel and the guy became combative and accusatory, telling my friend about his "rules" and how "50 percent of the people here are thieves", etc. (note: these are dollar store, polyester blend towels. I promise you four people did not see them and go, "man, we really need to pull a heist to grab one of these babies."||||My friend goes, "Look, man, none of that has anything to do with me. We want to take showers." He finally comes back with a single towel, disgusted.||||At this point, I was like, "Is this some kinda weird bit? Is this a gag?"||||The downstairs had oddly specific signs like "wipe mud off boots" and "do not use rocks to keep doors open and let burgs (?!) in" I mean, that in itself isn't anything but a little quirky, but coupled with the other stuff, it's weird. When we were exiting a side door, I was pushing the door back to make sure it latched (because I was trying to be respectful of the sign), and I could see what I think was one of the staff, arms crossed, watching me from down the hall.||||I'll be honest, it got creepy enough that I absolutely double checked the door locks, and my friend told me later he had sneakily checked around for electronic bugs or cameras. He was unsettled, too, but didn't want to alarm us. Nobody came to our door, and he didn't find any spying evidence. But that's how we felt in the moment.||||I told the gang "you know we can't eat the breakfast here, right? Because this miserly stuff is definitely going to extend to the food." Thank goodness there is a Tim Hortens next door. We just went down there to look the next morning and it looked like it had been breakfast for a while. The crock pot holding the red eye gravy had a burnt looking crust on it by about 7:30 is. There's no way that stuff was fresh.||||I didn't see any other guests while we were there, which didn't help the creepiness factor.||||Also, I see here that the owner feels the need to gaslight bad reviews, so that's nice.||||My friend that booked the room pretty much snapped the following morning when she discovered that the guy at the desk signed her up for some rewards program without her consent.||||Anyway, the hotel itself is not a bad place to stay, but bring your phone, bring your towel, and brace yourself for some serious weirdness if you plan...