Hampton Inn Boston-Norwood — Hotel in Norwood

This was our 4th and last stay at this Hampton Inn property in Norwood. Everything here has gone downhill.||||From the moment we walked up to the front desk to the moment we checked out, this stay was horrendous. I walked in to find a female employee looking at her phone, and she could not even acknowledge me. When I tapped my credit card on the counter, she said, "Hold on". Never a hello, how can I help you, welcome to Hampton Inn, just "hold on". After getting checked in, I had to ask for the waters that we are always offered at other properties, being a Hilton Honors member. Usually, check-in staff thanks us for our loyalty, but not at this location.||||We got to the room and there were 2 towels, so we called downstairs to ask for more. This same person said we had to come get them because she was the only person working. Really? At 8 pm, and she's all alone? No maintenance if there's an issue? Ok. We go get the towels.||||As my husband goes to take a shower, there is a very long black hair in the shower. My hair is blonde and his is grey. YUCK. (See photo)||||The small shelf in the shower is broken, just hanging on by a thread. (See photo) There is no tread on the bottom of the shower, and with the soft water, it becomes very slippery, almost dangerous. We ended up getting more towels to put one on the shower floor so we wouldn't slip. ||||The hinge holding the cabinet door that houses the mini fridge was broken. (See photo). The fridge barely got a water bottle cool, even after adjusting.||||Obviously, someone at some point had been smoking something in the room because I sat in the upholstered desk chair and felt a scratch. Looking down, there were 2 burn marks. (See photo)||||The female employee on duty and check-out seemed clueless, and I got the impression it was an imposition when I asked for a receipt and she said I could print the email. I insisted on a printed copy.||||When we asked to speak to a manager when checking out, we were told no one was there, so we took the GM's card, Steve Altieri, so we could contact him later. In addition to leaving a note for management, sending an email to the GM, 3 post-visit phone calls, and calls to Hilton corporate, Mr. Altieri is unable to find the time to respond to a guest. Corporate tells us this property is a franchise. ||||Corporate will be issuing a check for a full refund and has credited us with Hilton Honors points. As others have advised, find...

Won't stay here again, even if I had no other options. We stayed three nights. The first night after getting in late and taking a shower I first realized the shower head was old and dirty so water wasn't coming out of all the holes. They did replace it the next day. Still not great water pressure but the shower head was new and working correctly. Once we layed down to go to sleep I took a closer look at the top two blankets and saw there was hair and debris in between them. I called down and the overnight gentleman was very polite and I let him know that I needed all new sheets and blankets so I could remake the bed because my son had already fallen asleep so I wasn't going to change rooms. He sent someone up but they only brought the top two blankets so they had to go back down to get sheets and brought them up. All of those employees in the overnight were very polite and helpful. The day shift employees minus the girl in the pink dress the day we left had wicked attitudes. The moment I checked in, attitude from the girl, I ended up getting upset as I walked out to get my things because I had just driven 12 hours only to be met with an attitude. I was so tired and definitely didn't need that. The next day, attitude from the day guy. He would stand slumped over almost as to not make eye contact with the guests as the come and go. After the first night I asked if something could be done for that first night because of the sheets and shower head. I was first told the manager comes in at 10:00, later that day he said oh he'll be here around 3:00, later that day he said oh I'm not sure if he's coming in at all. I still have not heard from the manager and received no discount or anything. All in all I would never stay at this hotel again. It needs a complete overhaul including some of the staff. The hallway rugs are dirty and lifting in certain spots, the rugs in the elevators are filthy. In the room itself, you can see that they cut corners in certain areas like the bathroom. Also the towels didn't smell clean and had hair on almost all of them. The only thing we enjoyed fully was the breakfast. Those employees are doing a great job. On this trip I also stayed at a Comfort Inn and was blown away at how clean it was and how friendly the people were, both times I stayed there. So will definitely be back...

My fiancé and I choose this hotel for our wedding weekend after a quick visit with the manager at the time. Over the past 12 months we unfortunately ended up with with 3 different managers all who had different answers than the original manager who we signed our contract with. So as you could imagine since we were legally obligated to fulfill the room block we didn’t have much of a choice to play along.

Mitchell the sales manager was continuously unresponsive and would not follow up with myself or my fiancé for months at a time. We communicated through phone calls and emails even scheduling times to follow up without a response. He did not update our room block as rooms were booked up as agreed upon so as a result my fiancé and I had to work with other staff (Tanya) to manually book the rooms to have our guest call by the end of the week about 2 month out from our wedding. In addition to the room block fumbles, we had guests who could not purchase a room because Mitchell never updated our account to accurately reflect the rooms needed. We begged and pleaded for more rooms for our block and were told not to worry about it and that he would monitor the number of rooms to make sure everyone was taken care of. About 3 months out from our wedding after continued efforts to contact Mitchell the sales manager, and Mark the hotel manager, we were notified by their replacement (LeAnne) via email that they no longer worked with the company. LeAnne the new sales managers first contact with my fiancé was reprimanding her for booking to many rooms and notifying us that the agreed upon plan for our after party would no longer work because of “policy changes”. The first manager Marks told us yes to all of our inquiries and made it seem like this venue would be the perfect place for our weekend.

The only reason this is not a 1 star review is because the actually facilities were nice and clean. The individuals working at the front desk were kind and courteous offering a great experience to our guests.

Tanya a front desk manger was extremely helpful and the only person who helped us through this whole challenging process. Thank you to Tanya and the weekend staff for picking up the slack of...