Jake n JOES Sports Grille - Norwood — Restaurant in Norwood

Came here because of the remarkable experience at the Foxboro location, unfortunately, this place did not even come close to Foxboro. As you know, I place a heavy weight on the customer service experience. Why, because it’s the one thing that makes you a repeat customer or a delete customer.

Now, you know I am very fair and I must disclose that the restaurant was busy and from what I learned, the employee was fairly new, however, being a new employee is EVERY reason why your service should outshine everyone else. You should be trying to make a good name for yourself. So, I really can’t give the young lady a pass.

The server was very blah. She tried to commit our order to memory and forgot our appetizer. She brought us our entree and no utensils to eat them with. We waiting so darn long, our food got cold. Finally, she decided to come to our table, seconds after a co-worker was asked for the utensils because she was MIA, and had the audacity to ask, “You want to take this home?” I was completely APPALLED! Annoyed, I replied, “No! I don’t want to take that home because I’m not paying for it!” “IT’S COLD!”

What really gets under my skin was that she NEVER even attempted to apologize. It was really like an FU moment. After I payed for my wings and Pepsi, she comes to the table and says, “Here’s a lava cake for you to take home!” and walked away. You know what I did? I left that lava cake right on the table and walked out. I didn’t even want it.

When I reached the host, I asked to speak to a Manager. A gentle lady name Sonia came out and she couldn’t have been any more pleasant. My wife and I shared our experience and she was the most nicest person. She apologized and was very concerned. I normally don’t give second chances, but, I promised her I would return. Full disclosure: she did give me a gift card, however, it’s not the reasons I’m returning. I felt she was genuinely apologetic and want to give her a chance to make it right.

UPDATE: I visited on February 17 and I must say, the NEW SERVER on his first day, was REMARKABLE. His name was Shawn. His service was a 5 STARS no questions. Really enjoyed my experience. So, I’m giving it...

I must say I was very disappointed with the way this waiter acted and his very plastered personality.

First we were given menus to look through including the drink menu and the kids menu. My kids had an idea of what they wanted so as we ordered their food we ordered an appetizer. I asked the waiter to bring us water with lemon whilst we decided on drinks, he never brought it. We received our appetizer and the kids got their food. Suddenly my daughter who is 4 years old said she did not like the pasta to the waiter. He stated if she wanted something else he would charge us for both which is fair enough, and why don’t we take it for the road. She wanted chicken nuggets and fries. When my son told him that his drink tasted like water he said well you know buddy it’s probably because it was sitting out which it wasn’t.

When the waiter came back I mentioned our water, he act like he couldn’t hear then leaned a little closer I said you did not give us our waters. He said I’ll give you your waters, I was too busy prioritizing your daughter’s food. This is after she switched meals. His tone of voice had a little sarcasm in it. Also you don’t blame something like that on a child grow up. It was Father’s Day and my husband was frustrated. I think this kid of a waiter could sense it because suddenly he must have realized his tip depends on his attitude. He didn’t have a good one at all. In the end he tried by saying “nice family”

Food-The overall quality of the food compared to quantity not great. The calamari was ok a little overcooked. The pasta I had was great. My husband had some type of chicken dish which he enjoyed.

Drinks-HORRIBLE. My margarita that he said would take a long tasted like they poured a full bottle of salt in it. Didn’t...

Disappointed! We went right after it opened for the day. Very few patrons. We were seated by the kitchen even though there were many other tables available. Server took quite a while to come introduce himself but brought drinks quickly. We asked for a few minutes to look at them menu, but he was gone for almost 10 before he came back to take our order. Food came out and after the first bite, I could tell the fish tacos were not what I expected. Nor were they edible. The server was no where to be found. When he finally came back over, I told him I could not eat the tacos as they had no flavor and the fish was very obviously frozen and tasted such. He brought me back a menu to reorder. And again, it took him almost 10 minutes to come back to take my reorder. In the meantime, a manager came over to talk to us and apologize for the tacos. I ordered the chicken Cesar wrap. It came out and was fine but with soggy fries. I told the server at that time that I would be ordering something to go in just a bit. Tried to order a burger that was on the online menu only to find out that their actual menu is different. He brought me over a menu to see if there was a burger on their menu that I wanted to order but then went MIA again. We decided at that point that it wasn’t worth it to order any more food and just asked for the check when he finally reappeared. He was quick to take our money, I will give him that. Can’t say I will be back. The food was just ok and the service...