Mattress Firm Green Mount Road — Hotel in O'Fallon

The initial purchase experience was wonderful, which is why they are getting 3 stars and not zero. The salesmen was very helpful in answering all our questions and even stayed late to help us. He never seemed bothered to stay late or tried to rush us. However, we decided the next morning to cancel our order, which we were told we could do. The person who answered the phone sounded very annoyed and irritated that we dare cancel an order 14 hours old. He also was noticeably annoyed that we were given the mattress protector when we placed the order and said we needed to return it. We would have gladly kept it and accepted a refund for just the mattress but that option was never provided. He told us we HAD to bring it back. Then proceeded to call and text my phone multiple times demanding it be returned. Going to this location is not convenient for us but I guess that makes no difference to this person. After they texted my phone, I chose to not even bother requesting just a refund for the mattress and immediately purchased a different mattress protector from the company we purchased our new mattress from. I want nothing from this company and do not recommend anyone purchasing any of the cheaply made products here, including Sleepys brand. Reading the reviews on this mattress is the reason we cancelled it to begin with and the cancelling experience is why we will buy nothing from them in the future. Upon returning the mattress to the store, the salesmen there at the time snatched from my wife and said they would then process my refund. She was never asked for an order number or even a name. Very...

David was absolutely amazing. I went looking for a mattress at Mattress Firm, Fays, Ashley, and Matress direct. I wanted the medium firm hybrid by Norman. Fays was inattentive- I expected that. Matress Firm wasn't pushy. David took the time to have me check comfort levels. He said the Mattress might not come until June and he explained a sell was coming and the matress company's prices are universal. The Norman was $899. I didn't want my credit hit, so I couldn't get the mattresss at Matress Firm. Mattress Direct and Ashley were trying to force sells. It's a new matress and Ashley promised they could get it before June. Needless to say, I had to cancel the order because I was looking at 12 weeks. I have no trust in those who aren't accurate with me or pushy. So I was willing to risk the credit hit to go back to a place that was honest. David said they got the mattress early and asked me if I considered Synchrony leasing. They have 90 days same as cash, and no hard hit to the credit, just a soft check/review for late payments. I got denied initially but it was a typo issue, called synchrony, they fixed it. David even gave Me more discounts. JUST AMAZING!!!! Also, he didn't milk delivery, he gave me options and drop off was FREE. AND!! I get a matress most places lied about having in stock, tomorrow - in less than 2 days, cheaper, at the actual manufacturer price. Ive waited there to be helped and I see how he helps others. He will try his best, within reason to get you comfortable. With David, you aren't just a sell, but a person needing a good night sleep...

I am new to the O'Fallon, IL area coming from California and I was looking to replace my current mattress as I have been using it for years and it was time for it to go the way of the dodo. We walked into the store and were instantly greeted by Shana, she expertly explained the process for selecting a mattress and didn’t try to push us in any particular direction.

We described what we had previously and what size we were looking for. After going through the process which was enjoyable and no pressure(unlike car dealerships, hate those places...Ugh!) and after going back and forth on two different mattresses we decided to get both. One is a king for the master bedroom and one is a queen for our guest bedroom.

After walking in to browse with the mindset to come back in a few weeks we walked out with two new mattresses that will be delivered in a few days, the whole process was enjoyable from beginning to end and I would definitely recommend this Mattress Firm to anyone that was in the market for a new or...