Michaels — Local services in Shiloh

Michael's is one of my favorite places to go to get crafting items. I usually shop online and do the pickup in the store. Recently, I purchased 2 t-shirts (safety pink). When the associate brought the order to me, I realized that I didn't like the color. I went in and returned one since the other shirt was for someone else. It's true the associate said she could refund me, and then I could purchase the new color. But, the price was different. After discussing it with her, she called a manager, and she did a price override. I went in today to return the other one, and the manager, Michelle, said she couldn't do it and that the other employee shouldn't have and she'll have a conversation with her. I asked her to do a no receipt return and exchange it that way. She said she couldn't because of the price I paid. I told her she only knows because I told her. I could have just come in and said I didn't have a receipt, but I didn't want to be deceitful. I've exchanged these shirts before with no receipt, which is why I knew it could be done. She refused. I went outside called customer service. He said to keep the shirt, and he refunded me for both of the shirts and gave me a $5 gift card. I went back in to get the shirt and had to wait in line. There was a different associate checking customers out. A lady came in and told her she didn't have her receipt. She said I could do a no receipt return. When she scanned the item, that item wasn't purchased there. Isn't that interesting. When I got up there I asked about it. And she said yes we do them. The only difference was that the lady in front of me was not African American, and the cashier was. The cashiers that waited on me, Michelle and Laura(I think), were not African American, and I was. I can't believe that people are still being discriminated against at these stores. If it wasn't a race issue, then why not exchange it when you do this all the time. I had to raise my voice in the store, people are looking at me. And, I'm not doing anything, but I'm trying to get a $5 t-shirt. It was totally ridiculous. I've worked as a retail manager for years. I would have never treated my...

WHAT HAPPENS WHEN YOU ORDER!

there is no option for all shipment. In my case it forces local delivery and ship. I want only all ship. Once order is placed there is no possible way to contact them. Their corporate phone line has no hold music and both phones have yet to be picked up (2HR's & 45min. When they picked up it disconnected after waiting that long. Local store is not reachable -There is no way to schedule a local pickup time window. (So... what happens if I have to leave?... What happens when we all leave work today?

These are absolutely HUGE holes in store management. You are lost in limbo without any help. I get that we all have a lot to change due to COVID.

IDEAS Local store gets order and confirms with you via the number you left. One employee gets your order, talks to you, and grabs your supply's. Actually have a number that you can reach Have a way to cancel an order Have a way to make an order...

I took a defective plastic bead box back to this store 10 minutes ago. The box had a cardboard label around it when l purchased it. l had to remove the packaging to use the box so there was no scu number. I handed Tiffany the box and the receipt. Instead of saying, l have to call someone to get a scu number she said, "l have to make sure this is our product." I was insulted by that comment and said so. No apology. All l got from her was attitude! That's when l got livid. She as much said that l was lying and trying to cheat them over a $20 item. (On top of it l had the wrong receipt.) The manger, Ronald, was no help. He just wanted me to bring back the correct receipt. I don't care about the xxxx box. Do they not get how insulting...