Wine Country Inn — Hotel in Palisade

Unexpected $120 Charge. Thieves?

I'm a 68 year old man from NY state who flew into Denver with my wife and then we travelled through Colorado and around Utah for ten days visiting all of our great National Parks on the way. We stayed at the Wine Country Inn in Palisade, CO on both are way out from Denver and on are way back. On the way back the day before our flight home I was charged by the hotel $120 which was the full amount of the incidental/security deposit credit card hold that they require when you check in. Strange I thought since all the other hotels we stayed at only had a $30 deposit/hold. But $120 is not a huge amount and no other hotel in my travel life had ever abused their right to make a charge against the deposit so I slid my card in as required. I did not know they used the deposit until a few days after I got home and reviewed the transactions from our trip. I called them right away to inquire as to why they charged me $120 as the room had been prepaid through Expedia the prior month. They told me that it was Expedia that told them to charge $120 and "stuff like this happens when you book 3rd party". So I called Expedia (and it was difficult to get through to them) they said they had nothing to do with the $120 charge and then put me on hold while they called the Wine Country Inn who then changed their story about the charge and told Expedia that the charge was because three pillows were missing from the room that we stayed in. I did not steal their three used pillows and stuff them into another suitcase that I would have had to purchase and then pay an extra baggage fee for our flight back to NY the next day. I think anyone with common sense can see that this scenario is absurd. I believe this is just a scam to screw people out of an easy $120 and hope they don't notice the charge on their credit card statement or someone in housekeeping stole the pillows and reported them missing. I think it is much more likely to be management because of the phony story they initially gave me about Expedia ordering the credit card to be charged and then their put off approach to discussing the issue. The manager never answered when I called his direct number and never returned any of my messages. While the smiles and pleasantries from staff are abundant at this property, to me there is something nefarious going on behind the scenes. I have filed a dispute over the charge with my credit card company in hopes they can rightfully resolve this issue. Sad though people have to go through the hassle and wasted time and loss of money. Vacations are suppose to be about having fun, learning and creating good memories not the bad memories and hassles the Wine Country Inn created for me. But I will as Rick Steves famously says "Keep on Traveling" and I will skip the Wine Country Inn next time I'm traveling on I-70 in...

I'm a 68 year old man from NY state who flew into Denver with my wife and then we travelled through Colorado and around Utah for ten days visiting all of our great National Parks on the way. We stayed at the Wine Country Inn in Palisade, CO on both are way out from Denver and on are way back. On the way back the day before our flight home I was charged by the hotel $120 which was the full amount of the incidental/security deposit credit card hold that they require when you check in. Strange I thought since all the other hotels we stayed at only had a $30 deposit/hold. But $120 is not a huge amount and no other hotel in my travel life had ever abused their right to make a charge against the deposit so I slid my card in as required. I did not know they used the deposit until a few days after I got home and reviewed the transactions from our trip. I called them right away to inquire as to why they charged me $120 as the room had been prepaid through Expedia the prior month. They told me that it was Expedia that told them to charge $120 and "stuff like this happens when you book 3rd party". So I called Expedia (and it was difficult to get through to them) they said they had nothing to do with the $120 charge and then put me on hold while they called the Wine Country Inn who then changed their story about the charge and told Expedia that the charge was because three pillows were missing from the room that we stayed in. I did not steal their three used pillows and stuff them into another suitcase that I would have had to purchase and then pay an extra baggage fee for our flight back to NY the next day. I think anyone with common sense can see that this scenario is absurd. I believe this is just a scam to screw people out of an easy $120 and hope they don't notice the charge on their credit card statement or someone in housekeeping stole the pillows and reported them missing. I think it is much more likely to be management because of the phony story they initially gave me about Expedia ordering the credit card to be charged and then their put off approach to discussing the issue. The manager never answered when I called his direct number and never returned any of my messages. While the smiles and pleasantries from staff are abundant at this property, to me there is something nefarious going on behind the scenes. I have filed a dispute over the charge with my credit card company in hopes they can rightfully resolve this issue. Sad that people have to go through the hassle and wasted time and loss of money. Vacations are suppose to be about having fun, learning and creating good memories not the bad memories and hassles the Wine Country Inn created for me. But I will as Rick Steves famously says "Keep on Traveling" and I will skip the Wine Country Inn next time I'm traveling on I-70 in...

Let me tell you about the worst hotel experience of my life. My best friend and I decided to extend our girls' trip to Glenwood Springs and check out a winery in Palisade, so we booked this hotel last minute and arrived around midnight. The night clerk checked us in and directed us to our room, which we needed to drive to and access from a side door.

As we approached the door, we encountered a clearly intoxicated couple who asked us to let them into the hotel. Feeling uncomfortable due to the late hour and their condition, we politely declined. When we used our card to enter, the drunk woman grabbed the door and yelled, "Hey, I got the door, let's go." I immediately went into protective mode and yanked the door closed, jamming my toe and falling backward in the process. The couple outside laughed and taunted us, so I reopened the door, slightly stepped outside and pushed the girl back and quickly shut the door.

We called the front desk asap to report the incident and request band-aids for my injured toe The night auditor informed us she had called the police and mentioned that the security footage didn’t look favorable for us. She refused to give us any information and told us to call the police to learn more. We soon discovered that this hotel has no outside video surveillance. The night auditor claimed the couple were hotel guests and suggested we should have let them in. The police did not file any charges due to the lack of outside footage.

Around 7 am, I called the front desk to ask the night auditor why she felt the need to confront us and imply we were at fault. She hung up on me and then came to our room to notify us we were being kicked out. When I asked why, she only provided the general manager's contact information.

Upon checking other reviews, I noticed a pattern of this night auditor mishandling situations, often resulting in guests being kicked out or the police being called over minor inconveniences. Contacting the general manager gets you nowhere, as it’s clear they don’t care about guest experiences. The hotel is dated, lacks outside security, and the staff doesn't care if you have a bad experience. They just continue to profit while ignoring these issues.

I’m sharing this review to warn others that this hotel has a recurring problem with poor management and guest safety. Avoid Wine Country Inn Hotel if you value a safe and...