The Spa at Four Seasons Resort Palm Beach — Hotel in Palm Beach

Worst experience on my birthday might I had. I am not one for writing reviews but it was recommended that I do. Called them on my birthday 3 hours before my appointment that I was running late( they have a 4 hour policy) I asked if I could reschedule, they refuse to give me the option and told me I would be charged 100% for the service if I cancel, I don’t do spa’s often this was a treat for myself and this was unheard of.

I then try my best to make it. I was traveling out of town, and I made them aware I will be late. They would only give me a 30 min massage but charge me for the full 80 min that was booked because I was late and they couldn’t move the appointment for me. No welcoming no help accommodating me at all. The manager Andrea was very stand offish wouldn’t look me in my face kept looking behind me to another manager behind me that was literally peeking through a door. I couldn’t see who she was looking at, at the time, only until he walked out through that door, not even acknowledging me since he clearly was ease dropping the conversation. It was just all wrong and unprofessional. I’ve never experienced such treatment. I wasn’t rude at all to her, didn’t even raise my voice or anything, I was just questioning the check, she put charges on the check that wasn’t mine. I told her to correct it and only put the fees on for services I received. Which worked out to the correct amount at the end. I would’ve paid $200 more based on whatever calculations she had made on the check trying to convince me it worked out the same. Never once apologized. I feel so disappointed for the amount money I spent compared to the service I got. Nice place and the massage ladies were nice but just not worth the experience I received.

I tried to reschedule so I could get my full 80 that I was charged for and they wouldn’t help , I even asked them to shorted my facial instead. The manager Andrea kept telling me everyone was fully booked. Then the lady that did my facial that was scheduled at 2pm (50min) which was right after my massage tells me she has time because her next appointment is not...

I had the opportunity to have a spa treatment at the four seasons this past Labor Day weekend. I had a body treatment. It was a bit disappointing to me. As I’ve had scrubs in the past. This one wasn’t quite as relaxing as the others. The lady was real nice. The application of the scrub wasn’t fluid as I’ve had in the past. I felt like my mom was hurrying up, scrubbing me down abruptly and in a hurry to send me outside to play. Then once the scrub was finished the lights came on and I was told to get up and shower lol 😂 after the shower you lay back down and they apply Shea butter on you. The massage was relaxing but quick. I wouldn’t recommend this particular service. All of the other ladies in the group I was in said the massages were awesome so next time it will be a massage for me. I even left with salt all over me. I guess I didn’t shower enough. I didn’t have the heart to say anything. But does the amount spent I probably should have. I would suggest you do a scrub when they have a Vichy shower that way you don’t have to be...

Enjoyed my birthday at the Four Seasons Spa. Had a very relaxing day-purchased the $100 day package to use the hotel pool and beach all day. The spa is breathtaking-amazing features-they spend a lot of time with their details-snacks are on point-the showers are amazing-whirlpool is fantastic as are the steam rooms. The massage (deep tissue) was wonderful. The staff is excellent and extremely friendly and helpful. The only negative-I did pay the $100 upgrade for a day of use of the pool and private beach-and it poured rain all afternoon-so I wasn’t able to partake in those activities after the massage-I feel they should have refunded half of the fee since I only used the pool and beach an hour before my massage time and it rained the whole afternoon- Other than that-everything else...