Courtyard by Marriott Parsippany — Hotel in Parsippany-Troy Hills

This 3 star Marriott property is located out in New Jersey halfway between Parsippany-Troy Hills, Denville and Mountain Lakes. The hotel is 28 miles or about 35 minutes in an uber from Newark Liberty International Airport and about 35 miles from Manhattan, NYC. The 3 story property is fairly well laid out but during the stay one of the lifts failed so you had to walk to the other side of the property if you wanted to use the lift instead of the fire stairs.||||The property has a small onsite store that stocks plenty of comfort items such as lays chips, Doritos, Cheetos, Hershey’s chocolates, Twix, snickers, Cheez-its, Clif bars, ritz bits, planters peanuts, pringles, cup noodles, cereal. This is also important to note as breakfast wasn’t included in the rate so if you don’t like the limited options from the hotel bar the cereal or protein bars might be a decent option to start your day.||||Their store also has plenty of softdrinks, water, ice team, juice, Lean Cuisine Chicken, Mac & Cheese, Hot Pockets and even Häagen-Dazs ice-cream. This is great for travellers who are suffering from jetlag and need something to snack on when the onsite bar is closed. There are microwaves in the hotel shop but also more microwaves next to the ice machines on each floor.||||It’s also great to see the hotel has stocked basic medical items such as Tylenol, Pepto Bismol, DayQuil, NyQuil, Crest Mouthwash, Benadryl, Emergen-C and Band-aid as there are no shops nearby. This is important as recently at a stay at DoubleTree by Hilton Royal Parc Soestduinen in The Netherlands my wife had a migrane during the night but there was no options until the shops opened at the train station in town.||||The venue has a small bar area that does a handful of food choices for lunch/dinner and breakfast but it’s not too extensive and is a little expensive. But don’t worry you can get Starbucks coffee if you need a caffeine hit. There are plenty of couches to relax in the hotel lobby but also several lounge chairs outside to enjoy a drink on a warm sunny day.||||The hotel does have a small swimming pool which I didn’t end up trying while I was there and has a small gym area with the basic range of machines. The jacuzzi was out of order while I was visiting in April 2023 but I assume it might be fixed at some point soon.||||The room appeared a little worn but decent sized, with a great sized bed, plenty of natural lighting and plenty of power points. There was sadly not any USB plugs on the power points which are fairly common these days in Marriott properties. It had a large modern LG smart TV that you could watch Netflix or Amazon Prime Video on via your own account which was useful when dealing with jetlag. There was only 1 small complimentary bottle of water which usually there are atleast 2 bottles of water.||||There didn’t appear to be any in-room safe that I could find, there was a good sized desk for working and a fridge for keeping your snacks cool. There was also a great little couch for relaxing but sadly the TV was on the other side of the room so I ended up watching TV in bed and falling asleep thanks to jetlag.||||The sink was in a weird place between the living room and the bathroom and had carpet which didn’t really seem like a great idea.||||The bathroom was slightly dated but decent water pressure for the toilet but sadly less water pressure for the shower. Still a decent enough shower but could have been a bit better, towels were soft enough which makes a difference.||||Overall a reasonable enough stay in the property with some minor teething issues such as the jacuzzi,. lift breaking and limited menu items at the hotel bar. The hotel was quite and a great location if you have meetings in Parsippany and there is a very large Walmart just 10 minutes away by Uber if you are needing to stock up...

It started with trying to change our reservation to move it a day later and then double our stay from one night to two and instead we were charged for three nights and it took almost 3 hours of phone work with this Marriott's front desk to get them to make it right, from an initial call made 36 hours beforehand, to another call the next day, to finally spending 20 minutes of check-in until it was made right. I hope. My wife and I, and our children, stay regularly at Marriott establishments, particularly in the North Jersey area, and this Marriott is by far the worst one we have ever stayed at. The clincher is when we had our toilet overflow on our last morning there and no one came for almost 45 minutes as water flooded and then after unclogging it, no one cleaned up the contaminated water that was on the floor and soaked into the carpet in front of the bathroom enterance; this, even after we asked repeatedly for said cleaning. We kept being told "yes" by people who didn't seem to understand what we were saying because they apparently had little to no comprehension of English. I'm all for immigrants working in jobs that are "essential," but if you are in a "customer facing" position, you should be able to comprehend what a customer is telling you, or you shouldn't be in that job. Instead my wife and I had to check out without either of us haven't gotten a shower before getting on the road for a long 100-mile ride back home. At one point I told a woman (who I'd asked to clean the bathroom 2 hours earlier) that we had decided that we weren't going a shower because she hadn't bothered to do what I asked her to do several times. She simply replied, "Okay," in a manner that told me she didn't understand a word I was saying. It's hard to get mad at people who don't understand you. But I am mad at an operation that puts people in front of me who can't comprehend what I'm saying. This is bad business. It's that simple.

PS: Unlike every other Marriott we have stayed at, there was no microwave in the room and also no complimentary breakfast in the mornings. They also charged $150 for the privilege of bringing a pet where other Marriott's we've patronized (as recently as a week prior) only charged $100. The per night room rate was $50 higher than we customarily pay for Marriott...

When I checked in I was given a room that was so full of cigarette smoke that I almost chocked to death room 350. I was then moved to a new room 325 that had no electric, no a/c or heat and wires hanging out where there was once a refrigerator. Even the phone in the room had been destroyed. I called the front desk to tell them and the women stated that she forgot that the room was not to be rented out. I was then finally moved back to room 351 which at this point was fine for the 2 nights I had to stay there.

The elevators in the hotel are old and you hope you make it to the floor you are going to, they were also horrible. This hotel is NOT up the Marriott standards. I travel a lot and only prefer to stay at a Marriott because you cam be sire to get a nice, clean room. Not at this hotel. Unfortunately I have to go back and stay there again this coming weekend because we are opening a new store in the area. If it was up to me I would change hotels but most are sold out there. I asked for an upgrade for my troubles and they said they could not do that. I am also an elite gold member and was treated like I was a nobody and they could care less that I was moved 3xs before I got a decent room. I was traveling sine 4:30 a.m., worked all day and all I wanted to do was relax in a nice room. Not at this hotel. I am VERY disappointed.

I also brought a group of 20 people who worked in the store to stay at this hotel. All were very disappointed.

I also forgot to mention that the air conditioner banged every time it went on and woke me up and the water in the bathroom would start to run for no reason every few minutes. It was one of the worst Marriott Hotel I have ever stayed in and I stay in a lot of...