Fairfield by Marriott Inn & Suites Parsippany — Hotel in Parsippany-Troy Hills

We arrived Friday night August 2, 2019. Fray, the nice lady behind the front desk graciously welcomed us in from our long ride to this facility in Parsippany, NJ. We were off to a great start. We had a nice sleep in our room 427 the first night, and then got up in the morning to start the new day with our sites set on a wedding on Saturday, August 3rd, that we traveled long hours to see because of our close friend in NJ.

I pulled all of the sheets back nice and neat as is our practice to then neatly put the bed back in order to keep things neat for our late night return. To my horror, I saw dried excrement (that is right, poop I hate to say), along with a hair attached to it near the bottom of the bed, by the feet area. I called my wife over to see what I had just seen and she was also horrified, as it became obvious that the sheets had not been changed from the prior guest(s). This all happened before we went down for breakfast. I took several pictures of this disgusting thing.

My wife and I immediately went downstairs to notify the manager of this incredibly gross situation. I discretely asked for the manager, Jackie said that there was no manager or assistant manager on weekends. I asked her to come up with us to the room to personally view it. We have never, ever seen such a thing in all of our travels and stays at both Marriott and non-Marriott hotels. Jackie looked at it and she did not even appear to be shocked or appalled. She had a very nonchalant attitude and my wife recommended she take a picture, which she then did. I told her how shocked and horrified we were and I told her normally I would immediately leave the facility and go to another one for the next night. However, we could not as we had to get to the wedding in Newark and did not have the luxury of time to go to another facility. I told her of my clear expectations: we needed another room very quickly and I expected Jackie to not charge us anything for the 2 nights due to this terrible health hazard predicament.

Jackie said she would get us another room, and to her credit, she quickly got us another room, number 128 on the first floor. I quickly packed all of the numerous toiletries, clothes, food items that we brought in the refrigerator along with our wedding clothes and moved quickly to set it all up in the new room. I asked Jackie that she come along to inspect the new room before we entered it, to make sure everything was clean. Jackie brought along with the head of cleaning and my wife and I, along with Jackie and the head of cleaning inspected everything including of course the bed sheets. The room was all in order and I thanked Jackie for securing the room for us so that we could get to the wedding on time.

There was no further communication from Jackie for the rest of the day, no notes slipped under the door, etc. We got to the wedding just in time! We returned to the Marriott about 1:00 (early Sunday morning) and I went to the front desk to see if Jackie was there and what additional actions she had taken, if any. We met Fray and she was so very nice as she was when we first me her. She thought that Jackie had communicated with us, and I told her we heard nothing since the time we inspected the new room 128. I told Fray what happened (once again only to her and discretely) and she said she would contact management to she what actions were taken. Fray slipped a typed up note under our door, which noted the inconvenience we experienced. As a toke of their gratitude, they asked us to please accept a complimentary item from the market...wow! But no mention of waiving the room charges 100%. Once again, a lackluster attitude about a major mess up. I saw the above referenced letter when I woke up the next morning and went to the front desk to try to understand exactly what they meant. Jackie noted that they would only waive the one night, considering that the next night was taken care of via the new room. ...

What a disappointment! If you are expecting this hotel to meet Marriott standards - you will likely be disappointed. Sadly - this is the first 1 star review I have ever left for any hotel, restaurant or venue. And I leave LOTS of reviews

We were traveling to Vermont and needed a stopping point. We checked in about 10pm and were given our room key. We were in Room 106 which was the 3rd room from the hotel side exit door. We walked to our room and the smell of smoke in the hallway was awful. Andrew at the front desk said that when people smoke outside the smell comes into the hotel. Even at 3 rooms away from the exit and inside the door the smoke smell was something we smelled all night. And I can still smell it in my clothes today. Solution? Designate a smoking area that is over 15 feet from all exits and entrances. I’ve seen this implemented in other hotels and it works.

The room we were given was a handicap room with two queen beds but we had reserved a king. Andrew told us that we got what we requested. We showed him the room confirmation that showed a king bed. He then said that Room 106 was the only room available. Solution? Explain to us when we arrive that this is the only option available. Or better yet - call or email us to explain that the room we reserved is no longer available.

And there’s more! I took a shower when we arrived and the whole bathroom floor began to fill with water. May at the front desk said that the shower and drainage were working just as it was designed. I said it seemed like a safety hazard. She said she was sorry. Going to the bathroom in the middle of the night with water on the bathroom floor is a hazard! My husband ended up spreading towels all over the bathroom floor the next morning trying to make it a little safer for us. I asked Andrew about it in the morning and he said the bathroom and shower are designed so a wheelchair can roll in and out. I asked if they considered putting rubber floor mats in the bathroom as an option for those of us who aren’t in a wheelchair to use. I was trying to not simply complain but offer solutions. I quickly realized Andrew and May have no authority to do anything but say they are sorry. Solution? Rubber mats. And inform the customers who are not in a wheelchair when they check in that there are rubber mats they can put on the floors in the bathroom because the water from the shower drains into the entire bathroom.

Also - Andrew was working at 10pm AND at 8am the next morning. I recognize that he is working hard and I applaud him for that.

The next morning as we checked out I asked to speak to the manager. According to Andrew, the manager is only in the hotel Mondays through Fridays during normal business hours. That surprised me. We have friends who work in the hotel business and the weekends are when they work! Seems to me that this is a poorly managed property. Solution? Do something about the issues! Do more than just reply to reviews saying you are sorry. And be available on weekends when your hotel is fully booked.

What can I say that is good about the hotel? Good coffee. And we didn’t see any bugs (which were a complaint we saw from others). Maybe this hotel stays booked because of the location. Maybe hotel options are limited. But if you DO have a choice to stay someplace different, my...

This is one of the worst hotel experiences l've had, and I travel for a living. Several family members came into town for a memorial service. 5 rooms booked by one family member and it was understood that each family would be using their respective credit card at check-in.

Two families arrived earlier and explained the final three would be arriving around 9pm on a Friday night. First two rooms asked to be near each other and were promptly given rooms on the 2nd and 4th floor. When they looked at their keys they asked Lily (front desk attendant) why the rooms weren't close as requested, Lily argued that they had not asked the question. When the final 3 families arrived at 9, Lily was visibly annoyed with us. I can only assume that it was because the reservations were booked under 1 name, despite all of us having separate confirmation numbers, which were presented to her. She scoffed, huffed and rolled her eyes the entire time the rest of us checked in.

When I got up to the room I realized my card had been charged $500 versus the quoted $421. I went back down to inquire and Lily pointed to a sign which I had missed about an incidental hold. It must have been too inconvenient for her to mention this to us, or at least tell us to read the sign.

The 2nd floor corridor smells like fish. I was pleasantly surprised at the large size of the room, but the condition of the bathroom quickly soured the room experience. Toilet barely flushes and the ceiling in the shower area has been patched multiple times. Shower rod was falling out of the wall and was not properly installed to begin with, so the curtain wouldn't close all the way allowing water to spray out all over the toilet and floor. Since we had to use our towels to mop up the floor, we asked for more towels when we got back to the hotel on Saturday. Once again Lily was entirely put-out that we requested something of her.

Breakfast was mediocre at best, and the lobby and eating area is hot and stuffy.

In summary: Staff is rude, not one person greeted or spoke to any of us unless we spoke first. Hotel is way overpriced for what it is. Entrance is incredibly hard to see, look for a minuscule sign about 6" off the ground that merely says "entrance" from Cherry Hill, it is directly across from the CVS entrance. Be warned there is no portico to drive under to unload if it is raining, which happened to us at arrival and departure. The end of the overhang had water sheeting off of it, drenching all of us as we unloaded and loaded. Dated,...