Sun Outdoors Paso Robles — Hotel in Paso Robles

The resort itself was pretty nice in landscaping and layout, they had taco food trucks that were cool and it was a pleasant location convenient to Paso Robles... however, the positives end right there.

Go stay at other resorts in the area if you want to have the comfort of reasonable customer service to do anything other than arriving and leaving.

I had a package that was sent to Cava Robles which arrived a few days late, out of our control, so we requested that it was forwarded to us near San Francisco during our 2+ week stay there. The request was made on July 11th after we ended our stay on July 9th with Cava Robles.

It has taken over 10 DAYS along with several phone calls, a few missed promises, and saying things like they will "send it out in 20 minutes" this week from management while simply not following through on several occasions until it finally got it sent out today on July 23rd. I noticed the charge on my card for $71... how could this be for a 1lb small package worth only $50 getting sent less than 200 miles? Oh, please let me explain.

So here's the part that upsets me the most -- we gave them our credit card info on July 11th and requested Ground shipping which should have only cost $10. We were gonna be there for 2 weeks so even with a buffer for them being slow to send out no problem, right?

Wrong, not only did we have to update this request to 2-day air (costs $27) in a final conversation due to their incompetence in delaying OVER 10 DAYS, but according to UPS calculating tools, they didn't even send it out by 2-day air as requested. They sent it via Next Day Air (Saturday Delivery), literally the most expensive option available. Oh but I didn't even get the emailed receipt they promised either.

Was this some kind of joke, I'm thinking? They delayed sending it out for OVER 10 DAYS while holding my credit card info, I was even nice on top of that and just said its okay to send it 2-day air now, and then they sent it out using a delivery option $60 more expensive than what I originally planned?

I'm very patient, very kind on the phone and there's no reason this should have happened. They either don't care about you at all after promising certain actions, or the level of incompetence is shocking. Neither of those are good.

I spoke with David, the Guest Services Supervisor on the issue who assured me that it would be taken care of. I suppose a $71 shipping charge was his version of that. Why would they take it upon themselves to go from 2-day shipping to Next-Day Air (Saturday Delivery) you might ask? Probably because they forgot to do it after promising they were going to send it out "in 20 minutes" a day or two ago... so instead of calling to ask, they made the decision to upgrade the shipping from $27 -- $71 when it should have originally been $10.

Is anybody else frustrated just reading this? Even if you don't care about shipping as an issue and just expect to come and go normally, these behaviors affect EVERYTHING in the resort if you pay attention.

I've had to call back multiple times throughout morning & afternoon to even get in touch with anybody at the desk (while many other major resorts answer immediately) throughout this whole experience each time. Maybe one out of four calls will get an answer, and they don't even return voicemails. This is why I'm writing the review right now, because they can't even resolve this with me privately.

For what it's worth the water was also turned off one of the mornings at 9am for about an hour, no notice or warning just oops we're doing maintenance? A neighbor informed me of this conversation after he was quite upset to have his water turned off during breakfast time.

Overall all of these things obviously show that management is making poor decisions here so I recommend that you go stay elsewhere if you want to avoid any unexpected issues.

I've only ever written two negative reviews in my life, and this is one of them. Exceptionally bad customer service, a truly notable experience that I want other people to be...

Sadly, after several years of camping here this will have been our last time. We checked in on Thursday for Memorial Weekend (4 nights) and paid an exorbitant amount. We always figure, you get what you pay for though so whatever. Having said that, if I am paying so much, I expect to get use out of the amenities. ||||We know from past experience you have to get to the pool earlier if you want a chair on a busy weekend. Ok great, we get our chairs (because we made a run for it at opening) and are all set…so we thought. Come to find out they are going to close the pool for an hour at 2pm. Apparently this is their standard practice now. We cannot leave our things on our chairs and have to vacate completely. By the time we get out there is already a big line to get back in, so we wait the hour to get back in to get chairs again. Ok this is annoying and not a relaxing day after all, but we make do. ||||When we checked in and looked at all the kids activities, my daughter was the most excited about the foam party at the pool, Saturday at 4pm. We we had to vacate at 2, my husband and daughter went to get something to eat and to rest. They planned to come back at 4 for the party. Well, when they let us all back in to the pool after the break, they NOW decide only a certain amount of people will be let in. No one cared before. Then I notice at one of the gates the guy is pretty much letting in anyone, so I tell my husband to hurry back just so I can get my daughter in, not even him. By the time he gets there people have become wise to that gate, so now it’s completely closed off. A friend of mine says he’ll just go out so my daughter can come in. Nope, they’re not having it. Now I’m crying, which you may say is a little overboard, but to understand my situation, they’re basically saying, nope, you cannot be with your daughter who has been looking forward to this for two days! As a parent, it was a horrible feeling. ||||After speaking to a manager (after 10 mins of round and round) they did swap in my daughter for my friend. Around 4:15ish or so, after there’s been really no one leaving, they decide, oh let’s just open the gates and let everyone who’s been waiting in line in. I’m guessing they had a lot of upset paying guests who were being denied entrance. ||||Had any of this made sense, I’d be a bit more understanding, but there was literally no rhyme or reason to any of it. They said they need to clean up trash. Why they can’t do this when people are there is beyond me. ||||If the park cannot accommodate even 1/4 of its guests at their pools (there are 2 with 80 person capacity), they need to build more, or not sell as many sites! At the rates paid they should be able to...

We love the quiet location of this Sun Outdoors. We travel full time and have stayed at over 20 Sun Outdoor locations and this one is in our top 3 favorite.

The people who work here are SO sweet. First off SANDY in the craft room, love her to death. She is amazing at what she does. GABBY also is so sweet with the kids and very helpful. ESMERALDA at the front you’re a gem of the resort, the way you welcome people and guide them, there aren’t many like you these days. Thank you! The bearded gentleman that is always outside cleaning up, fixing sites for people to come in, I wish I would have grabbed your name but you’re the nicest handy man at any of the sun outdoor resorts we have visited, keep it up! We appreciate all that hard work.

I do not care for the new wrist band system but it is what it is. We use it, it’s not my favorite. Hopefully we can roll back to using cash and cards. I would definitely spend more $$ around the resort if I could use my cards cash that are on me 24.7. Having to worry about that band makes me not venture out to spend my money.

We use our own Starlink internet so I can’t comment on the internet sun outdoor provides. Our Starlink gives us great internet here.

The hot tub was hot and clean, we never had issues with that.

The gym was awesome and everything worked flawlessly THEN the new years rush came and kids ran amuck in there and broke stuff. Not the resorts fault, that’s crappy parenting. Super bummed about that.

You can get things shipped here, they will call you when you have a package arrive. Which I appreciated so much.

The resort grounds are always kept well groomed and tidy. The lawn care team are so sweet and always say hello.

-The beach is a 30 min drive away.

-We found an amazing fresh food restaurant in downtown Paso Robles that we LOVED and visited often called Thomas hill Organics. Which I highly recommend.

A visit to SENSORIO which is 1 mile down the road is a MUST when staying at this resort. I highly recommend arriving before sunset and enjoying it all as the sunsets. 10/10 experience. Pick up a discount code from the sun outdoors lobby which you can apply online when you buy...