The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale — Hotel in Phoenix

I spent two nights at the Canyon Suites, the first paying 116,000 Marriott Points, the second $893 as an opportunity to relax after a fun 2000 mile, two week Palm Springs/Vegas/Grand Canyon Road Trip from Los Angeles. I spent a few nights at this property around 2010, and was excited to experience this this exclusive enclave once again.||We spent the morning visiting Frank Lloyd Wright’s fascinating nearby winter home and former Architecture School, Taliesin West before arriving around noon. ||VALET|The valets at this property are superb and friendly, but also professional; there is now an option to self park which I felt was a great improvement since I last visited, but it’s just as easy to use the valet and they are great about giving tips about the local surroundings.||CHECK IN|Martin was superb and engaging during check-in - a real credit to the property.||FIRST, THE POSITIVES|This “hotel within a hotel“ is a real find, and I was looking forward to reliving my previous stay remembering the perfect, personalised service, spacious and luxurious rooms, wonderful breakfast and quite simply one of the most pleasant swimming pools in the USA.|Prices have risen significantly since my previous visit and I suppose if Canyon Suites is still delivering at that level it would be absolutely worth it, but having stayed at many high end resorts globally, I think this was more of a $650 grade property rather than something that is fishing in the thousand dollar market.|Breakfast is a standout winner at this property; such a range of carefully curated foods, from the honeycomb honey to the delicious Eggs Benedict all to be enjoyed outside overlooking the relaxing man-made waterfall really set the tone, although it would’ve been great to have seen the on-property trained Hawk present at a few of these morning sessions to scare off the aggressive birds which attacked the plates of anyone who absented themselves to recharge coffee or OJ!! Perhaps play some of this Hawk’s warning calls to try and put off these irritating creatures!||Contrary to some feedback, I found the towels, soft and fluffy, the shampoo and other amenities in the bathroom were fragrant and of the highest quality.||The golf cart transfer to the main property worked well, avoiding the extreme heat even at this time of year. The nearby gym is almost brand new, superb machines and has terrific views.||I discovered the sunset pool/Jacuzzi a short walk from the main pool Which was a great touch. The sunbeds had comfy mattresses on them, were plentiful and the pool staff were professional, engaging but not invasive and it was great great to have frozen berries and cold towels from time to time; sunglass cleaning used to be something which was offered at top resorts and I wish this was still done today.||It was disappointing that I could not see any complimentary sunscreen available, except in the cabanas, as this is standard in most high-end properties these days particularly given the difficulty of travelling with large volumes of liquids.||NOW TO THE ISSUES I EXPERIENCED||INTERNET|Signal was intermittent in the master bedroom which was very frustrating when checking emails and stocks; fortunately it was the weekend so was manageable, and when I brought this to the attention of the hotel managers my $60 resort fee was credited back but either way this shouldn’t have happened as Internet is a real “hygiene item“ these days, and would have been seriously problematic had it been a midweek stay.||ROOM INTERIOR|As a Marriott Platinum, we were generously upgraded to a suite from the double room initially booked; this was a luxurious space, and although the bathroom was still top notch it was clear from the mismatched furniture (ugly, leather-clad dining chairs arranged as a seating area) that the property is in need of a thorough interior upgrade to unify the interior decor scheme, and justify the premium prices charged; it’s very clear that some work has been done in this regard (there was a great elliptical mirror on the wall and modern console table), but the whole room doesn’t quite hang together and it lacked the “wow factor” one might expect at this level.||SOFABED|We had booked a room with two beds. The generous upgrade meant that the sofa bed would be able to be used in this suite so we both had individual sleeping spaces, which suited us fine.||However, the sofa bed itself was uncomfortable in the extreme, with the mattress springs being easily felt while sleeping, and noisy when turning.||Fortunately this was discovered during an afternoon nap, so a deeply uncomfortable night was avoided. ||Housekeeping did try to remedy this by adding a pillow top mattress and an additional duvet underneath the fitted sheet, but this was still far from adequate There are plenty of sofa beds on the market these days with extremely comfortable mattresses. These really need to be replaced urgently. In a property like this, there is no excuse for uncomfortable sleeping arrangements, even on a sofabed.||POOL|Again, a small issue about the iconic pool which has a clear white and yellow design theme; somebody has decided that lime green umbrellas are a good idea and yet these cheapen the property and do not fit within the original classic scheme of the Canyon Suites; it does suggest an uncoordinated approach is being taken to design and improvements around the property, which is a concern for the future.||The poolside menu was great with lots of options although I did think that the bright, multi-colour design used was a little bit cheap and this is further evidence of the creeping influence of the mass market Phoenician impacting on the luxurious high-end approach one expects at the Canyon Suites.||Many people gripe about music played round the pool if it isn’t to their taste; I had no particular objection to the volume or the music which was played, but it would be great to limit this until after at least 11am to allow people to unwind in the mornings and understand that nearly everyone listens to music through headphones these days and for most people on vacation listening to the wind rushing through tree leaves and the gentle lapping of water at the edge of the pool is soundtrack enough.||PLASTIC BOTTLES|It’s summer in Arizona, and obviously it’s essential to keep hydrated. But it’s also 2024 and offering multiple plastic bottles poolside in ice coolers and in room really isn’t the most environmentally friendly approach. ||Other properties work to reduce use of plastics. Why not give every resident a branded Canyon Suites metal reusable water bottle for the duration of their stay and to take away with them as a memento, including detachable Polypropylene insulation. Great advertising for use as a gym bottle. Add filtered chilled bottled water fillers around the pool and property; even if the plastic bottles are recycled, a new approach to keeping guests hydrated needs to be considered.||FUTURE CONCERNS|There was no construction underway when I visited because it was the weekend, but there are 2 acres beneath the property which have been flattened, ready for construction; this will be become an increasing issue over the course of late 2024 and through to mid 2025 at least and it certainly something you should consider if you are planning to stay stay here.|It’s unclear what this new building will be used for (perhaps residential/long stay suites) but if as suggested, it increases the number of Canyon Suites hotel rooms then I will be very concerned that the high touch professionalism could be impacted. The previously spacious and relaxing pool could become something of a zoo. The Phoenician really needs to guard against this, and those planning stays once this is completed should be very clear about the changed nature of the facility.||SUMMARY|Despite my specific concerns, this is a great property if you want something a little more special than the already good Phoenician Hotel.||The sofa beds urgently need to be switched out to something with comfortable mattresses. The elegant lobby interior needs to be matched to the current partially-improved room interiors with a joined up professional approach which is worthy of a property of this calibre and price-point.||Potential guests should be fully appraised of potential construction noise over the next twelve months. Once construction is concluded, be certain to check that the exclusive and relaxed nature of this unique property has not been spoiled by additional demands from guests in the new annex.||Keep your standards high,...

This staycation was to celebrate my husband's well-deserved retirement, so I splurged a bit. (Wasn't too happy about tax on the $60 resort credit and other things that took our bill for 2 nights to $1200 off-peak. Could have swallowed it if the experience was what it was cracked up to be.) ||I chose Canyon Suites for two reasons based on reviews: stellar service and a quieter, smaller resort within the Phoenician complex. Both were a disappointment - some circumstantial and some not. This review is long but you decide for yourself what to take from it. I actually wish the hotel would have sent me a chance to review them so I could give this feedback to them directly. ||Back when my reservation was originally moved due to renovation noise at my request (by phone), the reservationist really wanted to offer complimentary sparkling water and a diet coke be in our room to welcome the retiree. When we checked in at 6:30 pm, we were asked if we were there for any particular reason...and when we got to the room, nothing. The next day, I asked someone at the desk - a so-called "embassador" that reviews said we'd have specifically assigned to us - and he said it did show in the reservation but maybe got missed since we weren't in our room. So when he offered to try again, I told him we had a 6 pm dinner reservation that night, he said no worries, he'd make sure at 6:15 pm the delivery would happen. (He seemed to put on a front of caring but lacked sincerity.) Came back from dinner at 8:45 - nothing again. To our shock, when we were finishing an "intimate" celebration, we were interrupted by banging on the door by room service with lots of water and coke plus snacks. I had to scramble and answer in a robe and my husband was irritated, so the whole thing was more of a nuisance than anything. ||Room service for lunch that day took very long also, and two very small wraps came to $67. I asked the kitchen for help with my low sodium diet ( I get very sick) - wasn't forthcoming with suggestions and when the wraps came, it was hard to tell them apart and to be sure some things were left out of mine. When we buzzed 2x like we were supposed to for them to retrieve the tray, it never happened.||Also that evening, the guest next to us left their German shepherd in the room alone (I guessed the breed by the bark and was right). It barked loudly and intermittently for quite a while. We waited until close to bedtime to report it, hoping the owner would return - maybe they went to dinner. To their credit, the ambassador on duty coordinated with security and they acted fast in tracking down the owner to return and when they did, the dog was ok (naturally...). ||The valet drivers were great - professional, friendly, happy to serve. We found pool and breakfast servers to be overly intrusive - hovering too much and asking too much if we needed anything else, walking in our path a lot at the buffet etc. They mean well and this is personal preference but it was overbearing for us. I will say the breakfast buffet is beautifully presented and a hearty mix of "healthy" and otherwise - could suit most if not all diets. Bravo on that! The pool was nice and quiet, too.||Lastly, my husband woke up at 3 am both nights in a sweat. We had our thermostat et on 62 (have it on 78 at home) and still it was that warm. The bed was comfortable, the room spacious and dark for sleeping, and what an amazing bathroom! Photos will show all those good things so have a look on their site.||I'll leave with the highlight of the stay - dinner at the Phoenician's J & G Steakhouse! They warmly welcomed the retiree and sat us by a window as pre-requested. Our waiter Chris went above and beyond - it was his pleasure to work with the chef to modify a meal for me to make it low sodium and brought my husband a special dessert. The food was high quality and cooked to perfection. A steak with 2 sides, a salad, and my salmon dinner came to $189 with tip, but the experience was worth every penny. It made up for all else that lacked and to top it off, the maitre' d came by and told us to come outside and he'd take our photo with the pools and the painted sky in the background. That's a keepsake! So A++ for J and G.||The main middle of the road restaurant - Mowry and Cotton - was closed. The Tavern was a golf cart ride away and did the trick for a sandwich and a salad. Thirsty Camel's menu was a bit too limited for...

As Platinum Starwood Members, we had looked forward to staying at the Canyon Suites at the Phoenician. It was one of the few Starwood Properties we had wanted to stay at for some time, but somehow kept missing.

We just completed a four night stay at the hotel in November 2011 and want you to know a few things before you make your future reservations. Here are some positive and constructive points to help you make your decision:

-Customer Service is outstanding! We can't say enough about the great staff at the Canyon Suites. They make you feel like royalty. The concierge greets you at arrival and personally escorts you to your room.

-Complimentary Valet- We loved the car valet service at no additional cost. Private - The hotel is a very beautiful, yet the resort is small and makes you feel like you have the entire place all to yourself. We very much enjoyed having a gorgeous private pool exclusive for Canyon Suite guests. We liked having the option of using the Phoenician amenities if desired.

Things that need improvement include:

Gym Facilities- The gym facilities are located at the Phoenician. For the number of people that use it, it should be much larger. Four treadmills and four ellipticals are not enough. The current building that houses the hotel gym and spa is older and is in need of renovation. We would have preferred that The Canyon Suites have their own gym.

Restaurant- There is no physical restaurant at the Canyon Suites. You are expected to order pool or room service to eat on the property. We would have preferred the option of eating on site in our own restaurant especially since our room did not lend itself to in room dining.

Hotel Redecorating - Although the Canyon Suites is immaculate and beautifully landscaped, it is in need of some redecorating. There have been some updates but the property has a 70's feel It's time to give new life to the beautiful property.

Rooms- The rooms at the Canyon Suites are not all suites. This hotel is set up like a timeshare. Most units are comprised of a large bedroom suite with a smaller bedroom lock-off. This lock-off bedroom is adequate for a single guest on business, but not for a couple looking for a luxury hotel. If the Canyon Suites wishes to continue marketing the hotel as a "suites, they should reconfigure their smaller rooms to reflect a resort standard. Here are a few suggestions: Add a larger flat screen TV that accommodated a DVD player (it is too small for the room space and most luxury places have larger), provide a second room chair so you could enjoy sharing the morning paper or something to accommodate two people having a nice dinner in your room, switch out the new IPhone stereo system with one that charges your I Phone, update the shower and bath (the new granite is nice but the shower fixtures and older marble need updating), update the room trim (the newer furniture is nice and the room decorations and wall color are soothing, but the older style natural wood trim needs a facelift). These are just a few basic renovations that one would expect in a luxury hotel.

Wine Tasting- The wine tasting offering was odd. You were given a glass of red or white wine and sent on your way. Most wine tastings give you a selection of reds and whites with a little history on each. They missed the mark and a great opportunity.

Silver Service- We're not sure why the hotel refers to their complimentary coffee service as "silver service"? Coffee is delivered to your room in a regular coffee pot with simple white cups and saucers.

In summary, the Canyon Suites is a lovely hotel that was built many years ago. To stay in competition with local hotels chains, they will need to make some physical changes soon to maintain their...