Homewood Suites by Hilton Princeton — Hotel in Plainsboro Township

I stayed there from 1-8-2019 till 1-30-2019 it was the worst period of our life some of the staff in the lobby was nice like 2 off 20 or more they knew that i have 3 kids and we are staying for a long term so I advise them to place us in a place with families that have kids if my kids cry they will call us if my kids play with loud noises they will knock on the door my kids are 4 year old and 2 (twins) 1 year old they keep complaining about them like i have a mute button for them ! And when i go down to get dinner with the kids one of the staff members said “ those stupid kids with there parents need to get out” he didnt know that i was there mother that’s number one not kids friendly Number 2 : they had a pool that was working the pool had an electric issue so they had to relocate us in another hotel with the 3 kids and our stuff then came back the next day and later on a flood at 12:45 am happened and they told us to go to our cars at 0 degrees out with my sleepy kids and waited till the fire department left and go back up to our rooms Number 3 the lovely staff when the guy said that about my kids i will let my husband go downstairs to get me food and eat it in the room the dinner start at 5-7 so one day he was getting food for me the lady said no u took one time 2 boxes “ when we are 5 people so we should get 5 boxes “ thats enough for you guys u can wait till 7 pm what ever leftovers u can take !!!Like seriously 😐 we will eat leftovers that was rude and btw your drinking policy “wine beer and alcohol beverages are free” and we have to pay for soda!! And to make sure that you guys know again NOT KIDS FRIENDLY not even juice for kids or people like me who dont drink Number 4 house keeping i had to clean my own room and vacuum it couple times because house keeping didnt even bother to come i pick up the trash and drop it down and clean my own sheets and its a big big deal to get crep sheets and of u asked for cover or bottles of water they will tell u come downstairs to pick it up am the only one like seriously if i can come downstairs why would I call you ! For who ever reading this make sure u see the rooms first look at the bathroom for mold and i got electrocuted 4 times in the room the dishwasher doesn’t clean and the AC works with his own mind the tv is ok the beds is fine as well but my only complaint about the beds they need to be aired out every now and then and your covers need to be changed daily and beds need to be changed as a whole every day not when i asked for it to be changed you food menu need to have more choices for people who dont eat pork or drink wine it should serve everyone and as a buffet people can eat more...

I normally do not write reviews unless I have a wonderful (or horrible) experience. We are business travelers and have an office in Princeton, NJ. During the months of February-April we stay for extended periods or time at our “base” hotel. We have used several Hilton properties in the past years, and since covid have found these “other” properties lacking in service and disappointing. This season we have tried Homewood Suites at Hilton and are extremely pleased. Yes, this hotel is “UNDER RENOVATION” at the current moment, and it is clearly stated on the website and when confirming the booking, so there should be no surprises when you check in. With that said, we stayed in both the non-renovated rooms at the beginning of the season, and yes, they are tired (hence renovations) and the newly renovated rooms recently. No matter which rooms, all the stays, the rooms were very clean, housekeeping is consistent every other day (you can ask for daily service, but we do not need it). Staff is extremely friendly, helpful and also consistent. Sandy, the hotel manager, Alyssa- front desk, Gloria- breakfast area, they are always there to greet you with a smile and helpful. ALL the other staff are the same, friendly, smiling, and helpful. There are just too many for me to name all. But kudos to all of you! The main reason for my review is to commend all the staff for their professionalism and help. As said, we stay for extended periods of time, and with that, of course, there are going to be some issues. I will not state the issues because they are less important than how they were handled. When I had an issue, I addressed this with the staff, it was immediately resolved. Sandy, nor her staff, made me feel as if I was complaining, but in fact, welcomed the feedback. In my opinion, the way a concern is handled is much more important than the concern. This shows the respect, or lack of, for the client. I have stayed at other Hilton properties in the Princeton area, and have had worse issues. Those managers assured me it would be taken care of but completely ignored them and never followed up on the promises. This is NOT the case at Homewood Suites. My recommendation to anyone staying, please REMEMBER that at this time they are undergoing RENOVATIONS, some services will be compromised (gym, pool, etc) give them a bit of slack and be respectful. The staff will address your concerns. I am looking forward to the next season when the hotel’s renovations will be completed, and to again see the smiling faces of the Homewood Suites staff. KUDOS TO ALL...

2.5 stars:

Positives: The 2 Queen Bed suites had a nice layout where the bedrooms are all pitch-black dark when shuttered. Good lighting by bathroom sink. Indoor pool & hot tub was fairly clean & not crowded in the afternoons. Location for us was key as it was the closest hotel to the Princeton Junction train station. Evening Social provided Mon-Thurs 5pm-7pm includes wine & beer.

Negatives: -Walls & ceilings/floors are thin. Building seems to not have been constructed of good materials & proper insulation. If not on the top floor (4th), then you hear every step upstairs. Also the walls are so thin that in the living room, I could hear next door's music playing as well as their phone conversation. In the bedroom you can hear the toilets flushing & sinks next door. To boot, I was awoken at 3:40am by the couple next door having "relations" as the woman was pretty vocal. Although they offer tea, coffee & water 24 hrs a day, they do not keep the light on in that room. You have to really know what you want & where things are because you can't read labels in the dark. Housekeeping was supposedly much improved since they were getting QC'd when I was there which was having the room turnover take longer. However, I found them to be unresponsive when missing items in my room and requesting things. Ex: There was a fly in my 2nd room that I tried to kill but after flying around a bit, would then disappear. I asked the front desk for fly paper or the likes, and at 1st they wanted to call engineering (?!), but after I told them I didn't want engineering I just wanted some fly paper, they said housekeeping would come with that item. 4.5 hrs later, no response. I ended up trapping it in the bathroom & killing it myself. Beds not firm & furniture (especially the room chairs) have stains & look very very used. The complimentary shuttle to the train station does not start until 9am. We didn't like the layout of the hotel compared to the Staybridge Suites in Cranbury, since elevators and lobby were not as convenient depending on the room location. Room inconsistencies like in our 1st room (226), we had an alarm clock in the bedroom and 1 pot & 1 pan. In the 2nd room (426), there was no alarm clock & only 1 pan. Elevator smells dank. Fitness room has 1 treadmill, 1 bike, & 1 elliptical. Complimentary access to a Retro Fitness is...