Holiday Inn Express Hotel Atlanta NW - Powder Springs — Hotel in Powder Springs

I have stayed at this hotel a few times in the past but for whatever reason I started staying at a different IHG hotel in the Atlanta area whenever I am in Atlanta for business, which is 10-12 times a year typically for a week each time. The last time I stayed at the other hotel the experience was far below average so I decided to look for another IHG property to stay at.

This hotel was an excellent choice. From check-in to check-out 8 days later I never had anything but a good experience. The staff that I deal with were all very friendly, polite, and helpful. I didn’t have a lot of dealings with the staff because I pretty much keep to myself, but the few times I did they were awesome!

The check-in was even better than I am used to because I checked in using the IHG app. When I got to the hotel there was a limited amount of paperwork that I had to do. It was a pretty painless experience, and it was also very nice that they gave me just the type of room that I had requested. So often hotels either cannot accommodate that, or perhaps they don’t bother to look at my requests? Either way this hotel did a very good job with that.

The breakfast was ALWAYS on time and everything was always stocked. I have seen hotels where they’re constantly behind the curve and running out of stuff constantly. Not this hotel — they were on their A-game and it was above average, especially when I consider what hotel breakfasts have been until recently.

It was at least as good as I can remember Pre-Pandemic at other IHG properties, if not better. I always knew that when I went down there at 6:30 they would be open for business and not just getting started setting up.

I wasn’t in the area as a tourist, but rather for work and I had to get up early and get breakfast on time or I would just have to go without. They never let me down.

There was really nothing about this stay that wasn’t above average, except for one small minor inconvenience. I noticed that this hotel unlike almost all of the other IHG properties I have stayed at did not have the IHG connect WiFi where as long as you had the app on your phone it would connect almost without any effort. A passcode was required and it was a bit of a hassle to have to grab the check in folder where the front desk clerk wrote down the passcode every time I wanted to connect.

However, and I want to be really clear on this — it was NOT a huge deal. The internet was stable and reliable, although not particularly fast. I had no issues doing my work and even streaming a movie or two while I was there for 8 days.

After my stay I reached out to the hotel to offer my gratitude for a great stay and to bring it to their attention that the WiFi was a little below what I am used to at other IHG hotels. The Regional manager replied to me rather quickly and told me that they were well aware of that and that they are working to improve that situation but like so many other things in the present world, it got pushed back due to circumstances beyond their control (i.e. the pandemic). I accepted that explanation and was grateful that my email was answered so quickly.

I will definitely be staying at this property again. In fact I just booked another 1-week stay for a stay a few weeks from now.

It was refreshing to see a hotel that provided good service without having to resort to the worn out, overused excuse of “due to the pandemic”…. They never failed to impress me so they didn’t have to use any...

Title: A Disappointing Encounter with Bed Bugs at Holiday Inn

I recently had the unfortunate experience of staying at this hotel and I must say that my stay was far from pleasant due to a distressing encounter with bed bugs. As a traveler who values comfort and cleanliness, this incident left me deeply disappointed and concerned about the hotel's overall hygiene standards.

Upon arriving at my room, everything seemed fine at first glance. The room was well-maintained, the bed appeared clean, and the overall ambiance was welcoming. However, my initial satisfaction quickly turned into frustration when I woke up one early morning with a bug crawling on my face. I quickly grabbed my phone to snap a picture. Then I google the image and bed bug came up.

It became apparent that my discomfort was caused by a bed bug infestation in the room. The bites were not only painful but also incredibly itchy, making it difficult for me to enjoy the rest of my stay. I immediately reported the issue to the hotel staff, who were not immediately apologetic but made me feel like I was the issue. Housekeeping came to the room to check. Shortly after their arrival, they stated they would come back to check the room after we leave. At this point I didn’t feel comfortable staying in the room and made a request to be moved to another room. At that time, I was told the hotel was sold out and they will do their best to accommodate me. Nicole at the front desk gave me another room, but I believe another guest was placed in the room I was in before being treated.

While I appreciate the hotel in relocating me upon my request, the fact that such an issue existed in the first place is highly concerning. It raises questions about the hotel's cleanliness protocols and pest control measures. Bed bugs are not only a nuisance but also pose potential health risks to guests. As a paying customer, I expected a higher level of cleanliness and comfort during my stay.

In terms of other aspects of my stay, the hotel had its merits. The staff was generally friendly and accommodating, and the facilities were well-maintained. However, the presence of bed bugs significantly overshadowed any positive aspects of my experience.

I sincerely hope that Holiday Inn takes this incident as a wake-up call to thoroughly address the bed bug issue and implement more rigorous pest control measures. It is crucial for the hotel management to prioritize the well-being and satisfaction of their guests by ensuring a safe and hygienic environment.

In conclusion, my encounter with bed bugs was an unfortunate and unpleasant experience. While the hotel's response in relocating(after my request) and giving me a 10% discount for ONE day(out of 7 days) was commendable, it cannot compensate for the discomfort, inconvenience, and concern caused by this incident. I would advise potential guests to carefully consider the hotel's track record regarding cleanliness and pest control before making a reservation. I also reached out to the corporate office and got no response.

Disclaimer: This review is based on my personal experience and reflects my own opinion. Other guests may have had different experiences at...

I made the mistake of booking through a third party website for a three night stay. After I submitted my reservation, I found out that it could not be changed. As it would turn out, I only needed to stay for two nights and I was hoping that the General Manager would be helpful because my confirmation email stated the following per the third party website: "Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged."

It also said this after the previous statement: "Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property."

This led me to hope that maybe it was not set in stone, and that there would be some leeway. At first, I asked for a refund which I knew would likely be shot down, and it was. Next, I asked for the third night's stay to be transferred to a future a visit because I will be back in town and that was also shot down. The GM started to read the cancellation policy which I took as an insult to my intelligence and at that point the conversation was over. I then told the GM that I was checking out early regardless and I needed the number to Guest Relations so I could start working with them. She neglected to check me out of the room at 8:00am when I left the hotel. Shame on me for not verifying and getting a receipt.

It dawned on me when I was almost home, that I probably was not checked out of the hotel. I called and spoke with the GM and had her check me out because I just knew that I needed to prove that I did not stay at the hotel for that third night. As a result, I did not get checked out of my room until after the check out time of 11:00am, and for this reason, the hotel will not help me.

This is according to the senior case manager who tried to help me resolve this issue. Shame on me for using a third party website, but shame on the GM for her unwillingness to compromise. She was more focused on getting the money for one night's stay and providing poor customer service when she could have chosen to work with me. Had she made what I feel is the right decision, her hotel would have received double the money from me because I would have stayed there again. As a result, I will not be staying at another Holiday Inn. My money will go to a hotel with better business practices and ethics.

The hotel also maintains that I was to be billed by the third party website so they could not help me, but this is not the case. My card was billed by...