Quality Inn I-10 East near Frost Bank Center — Hotel in San Antonio

This hotel provided the worst experience I have ever had. We initially checked into our hotel room #208 on December 14th at 6:30 pm. We dropped our luggage off inside, one person used the restroom to wash their hands and bathroom tissue paper to blow their nose. We had plans so we left the hotel and returned later that night at about 11:20 pm. Once we returned to our room we noticed a musty smell in the hotel room, we ignored it and one of the guests staying in the hotel room decided to wash up for the night, they became concerned with the many brownish green, and red spots all over the bathroom ceiling. We debated on ignoring the issue, but myself having very bad asthma I was concerned of the possible mold with the musty smell and decided to address our concern for our own health with the front desk employee. Lucky for us we hadn’t made ourselves at home and grabbed our luggage, went downstairs to the front desk and addressed our concerns with the spots on the bathroom ceiling with the employee, he was a male with black hair, in his mid to late 20s-maybe early 30s with a very rude attitude. We asked kindly to move to a new room or be issued a refund as we did not feel comfortable staying in that designated room. The employee asked what room we were staying in and asked to come check out the issue. He accompanied one of the guests up to the hotel room and bathroom and began denying the spots on the ceiling were mold, when asked what the red spots were he became silent and became very defensive saying there was nothing that could be done. The employee told us that there were no available rooms for the night and we would have to wait until tomorrow afternoon for a room to be available for us. We obviously are from out of town and had no where else to stay at 11:30 pm. We kindly denied that option as we needed somewhere to stay that night… again, health concerns with a musty and moldy room being the only option. We then asked for a refund as we wished to no longer stay at this property. The employee walked away from us and said that could not be done without management approval. We continued to try and rationalize with the employ and he was ignoring us and told us there was nothing he could do. We left very upset, they were in no way catering to their customers and did not value our experience or safety in any way. I had my boyfriend call the hotel asking for a room for the night and the same employee that denied us a room for the night because of unavailability told my boyfriend that there was a room available for $77 a night. My boyfriend began to confront the employee for discrimination and lying, the employee hung up the phone and did not answer any more of his calls. I have since tried to email with Expedia and this hotel and they have denied a refund. I have called once a week on random days and times in hopes to contact a manager and every single time the employee who answers tells me “there is not a manager here today. Try again tomorrow” I am so disappointed in the way this establishment has decided to treat any current, past or future guests. Save yourself the headache and grief, if you don’t want to lose your money, don’t stay here. It’s a cheap hotel for a reason. I’m now over 200 dollars in the hole because of this place. And they just move on like they didn’t impact someone’s life in a negative way. We then booked a weekend stay at the Best Western Roland Inn & Suites where we had the best experience (customer service was amazing they gave us a small discount for our inconvenience with this dump/highly recommend staying here if you are staying in San Antonio) Will add photos to this review so you can all see the type of...

I normally don't leave less than great reviews on Google, but I feel the need to.

The location was convenient to what we were in town for. The rate was cheap. The room was in good condition, except the HVAC unit was not on when we checked in so the room was humid and stuffy and took a couple hours to actually cool down.

The room door had a 1.5 inch gap under it - which let in a lot of road noise and of course an open invitation for bugs, and let the cold air out and hot air in. We used a towel to block the gap at night. The security latch is also not tightly on the door, posing a problem if someone wanted to kick the door down, it wouldn't be hard to achieve.

The morning of checkout (today), we were moving a little slow because my husband was feeling ill. It was about 11:20 and I was getting ready to start bringing things down to the car. Housekeeping knocked and I told her 10 minutes and we'll be done/out (we were about 75% packed).

2 minutes later I take a load down to the car. I left the latch open the door to get back in. Housekeeping walked right into the room while my husband was trying to finish packing. I go back up and bring another load down, and the front office person goes to the room, knocks, my husband says "give me a minute", front desk knocks again, husband repeats himself, and front desk person tells my husband we "need to leave". It's 11:27. Clearly we are indeed leaving because you see me carrying our bags down and my husband was about to come down right behind me with more stuff.

Front office person FOLLOWS my husband down to the car as if to ensure we were, in fact, leaving.

I can understand if you have guests who are an hour or longer beyond their checkout time & don't acknowledge it; you have to turn the rooms and you have limited staff to get that done for the arrivals you have coming in that day.

We were 27 minutes past checkout, my friends. We know what time checkout is. We couldn't control one of us feeling ill and having a hard time trying to get moving in the morning for fear of barfing again. I told your housekeeping person 10 more minutes, you harassed us and told us we need to leave not even 5 minutes after that, and follow my husband down the stairs to the car?

Not cool. I worked in hospitality for 6.5 years, and I worked front desk. I understand not everyone is out exactly at checkout time. However, we clearly were packing up to get out of the way. We don't leave the rooms trashed. We don't cause disruptions to other guests. We don't do illicit activities in our room.

Give people a break. We won't be back to...

The location was convenient to what we were in town for. The rate was cheap. The room was in good condition, except the HVAC unit was not on when we checked in so the room was humid and stuffy and took a couple hours to actually cool down.

The room door had a 1.5 inch gap under it - which let in a lot of road noise and of course an open invitation for bugs, and let the cold air out and hot air in. We used a towel to block the gap at night. The security latch is also not tightly on the door, posing a problem if someone wanted to kick the door down, it wouldn't be hard to achieve.

The morning of checkout, we were moving a little slow because my husband was feeling ill. It was about 11:20 and I was getting ready to start bringing things down to the car. Housekeeping knocked and I told her 10 minutes and we'll be done/out (we were about 75% packed).

2 minutes later I take a load down to the car. I left the latch open the door to get back in. Housekeeping walked right into the room while my husband was trying to finish packing. I go back up and bring another load down, and the front office person goes to the room, knocks, my husband says "give me a minute", front desk knocks again, husband repeats himself, and front desk person tells my husband we "need to leave". It's 11:27. Clearly we are indeed leaving because you see me carrying our bags down and my husband was about to come down right behind me with more stuff.

Front office person FOLLOWS my husband down to the car as if to ensure we were, in fact, leaving.

I can understand if you have guests who are an hour or longer beyond their checkout time & don't acknowledge it; you have to turn the rooms and you have limited staff to get that done for the arrivals you have coming in that day.

We were 27 minutes past checkout, my friends. We know what time checkout is. We couldn't control one of us feeling ill and having a hard time trying to get moving in the morning for fear of barfing again. I told your housekeeping person 10 more minutes, you harassed us and told us we need to leave not even 5 minutes after that, and follow my husband down the stairs to the car?

Not cool. I worked in hospitality for 6.5 years, and I worked front desk. I understand not everyone is out exactly at checkout time. However, we clearly were packing up to get out of the way. We don't leave the rooms trashed. We don't cause disruptions to other guests. We don't do illicit activities in our room.

Give people a break. We won't be back to...