Frost Bank — Local services in Schertz

I was there today, coming in as a new customer who also was looking into a new business account as well as personal. I was very impressed with the girl who worked in the front, she held the door and welcomed me in. Got me checked in to see the next available person. Cruz Rodriguez walked up to me after a few minutes and did not say hi or anything just "what can I do for you today?" Told him I'd like to open an account. Then he said "well you have to deposit at least $25 and maintain a balance of $1,000 a month to waive the fees. If that works for you, we can talk in the back." Now that is not an issue for me and have no problem doing that but to not even ask how my day is, no greeting, no conversation or anything seems very cold. I gave him my ID and I told him I just moved here 2 weeks ago so I don't have a TX ID yet (moved across country), never said anything. Cruz is the reason I am not choosing Frost. He is not...

Made the switch to Frost Bank and so glad I did! I'm not just a number at Frost Bank. And Ms. Gonzales (Blanco Road Branch) went above and beyond to help me set up an Estate Account for my father who recently passed away. And of course they are pup friendly too. Oh and no wait for my debit card they printed it right there in the lobby! I'm really glad I...

One star because this bank has the absolute WORST ATM I have ever had to deal with. This branch's ATM won't take cash deposits at least half the time. Its ridiculous. If your schedule involves after hours ATM deposits... seek another banking institution or branch. Debating on whether or not to take my accounts back to BOA. Never had issues with cash...