Seagoville Inn — Hotel in Seagoville

On August 14th, at 5:20 this hotel refused to rent me a room, because I have a service dog. I advised him I’m a professional dog trainer and also can prove the my dog is a service dog. The young man then just said he refused to rent me a room because I was trying to get them in trouble. I said I’m simply just trying to explain the law to you because you can be sued for doing what you’re doing. Advised him to look up the Americans With Disability act and that what they are doing is illegal and discriminatory. He agreed that I wasn’t being mean and I said I’m just trying to explain that you’re going about this wrong and eventually you’re gonna get in trouble by breaking the law.

He also said he would allow a pet if I paid a bunch of fees and I told him that is also illegal.

ADA Service Dog Laws - Service Dog Certifications The Americans with Disabilities Act (ADA) mandates that service dogs, which are individually trained to perform tasks for people with disabilities, are permitted in most public places, including those with "no pets" policies. This right extends to various settings like restaurants, stores, and hotels. The ADA does not require service dogs to wear vests or other specific identification, and businesses cannot discriminate based on breed or appearance. Key Points about Service Dogs and the ADA: Definition: A service dog is defined as a dog individually trained to perform specific tasks for a person with a disability. Public Access: The ADA requires businesses and state/local governments to allow service dogs in public areas where customers are generally allowed. No Breed Restrictions: The ADA does not restrict the types of dog breeds that can be service animals, and businesses cannot deny access based on breed stereotypes. Control: Service dogs must be under the control of their handler, typically on a leash, unless the leash interferes with the dog's work. Direct Threat: Businesses can exclude a service animal if it poses a direct threat to the health or safety of others or if it is not under the handler's control. Training Requirement: The key factor distinguishing service animals is that they are trained to perform tasks related to the handler's disability. Emotional Support Animals (ESAs) vs. Service Animals: ESAs are not covered under the ADA, only service animals, which are specifically trained to perform tasks, are. Examples of service dog tasks: Guiding individuals with impaired vision. Alerting individuals with hearing impairments to sounds. Providing physical support for individuals with mobility limitations. Assisting individuals with psychiatric disabilities by interrupting or preventing behaviors. Reminding individuals to take medication. What businesses can ask: If the dog is a service animal required because of a disability. What tasks the dog is trained to perform. What businesses cannot ask: For documentation or proof of the animal's training. To demonstrate the disability. For information about the nature of the disability. To require the dog to wear a vest or ID. Important Note: Individuals with disabilities who believe they have been discriminated against can file a complaint with the U.S. Department of Justice or pursue legal action in Federal court,...

The Indians who manage this place are some of the rudest people I have met in my life! When I discovered that the dead bolt on my room didn't work, they refused to give me another room. They told me they didn't have any more rooms, even though the parking lot was half empty. They also refused to give me a refund! Right across the highway is a federal prison. Even when I explained that I didn't feel safe inside the room when the dead bolt wasn't working, their response is that they basically don't care about your personal safety! One of the motel managers also gave me a hard time the next morning, when I was emptying the trash out of my car in the dumpster! Worst motel experience I ever had...

So I just called and tried to make a reservation at the Seagoville Inn. Terrible experience. The woman spoke extremely unintelligible English (at least over the phone). I was trying to ask if I could pay with one card and use a different card for the credit hold, and she just kept repeating "You pay when you get here". I told her multiple times that's not what I was asking, and that I didn't want to Uber there just to find out I couldn't use two separate cards. After repeating myself I asked to speak to someone else and she hung up on me.

Is this typical? What in the world? Why are you having someone answer the phones who can't even speak English and who hangs up on customers who can't...