Hampton Inn Selma — Hotel in Selma

From start to finish, I was treated with blatant disrespect by first, the receptionist who booked my room. She put me on hold for 10 minutes. I hung up and called back several times. I decided to call back 2 hours later, and the same receptionist picked up. I relayed to her that she kept me on hold for 10 minutes. She said that they were busy. Considering the holiday, I gave her the benefit of doubt. I asked for the military rate, and she told me that it was 140 dollars, and with taxes about $160. I then asked can you tell me the amount for the Hilton Honors rate. It was a little bit more expensive. I requested that she book the military rate. I asked that she take my number and ask the manager to call me. She informed that the manager would be in later. I asked her to repeat my number. She repeated it but the area code was reversed. I gave it to her again and she again repeated it in reverse. I gave it to her again. The manager never called me.

Second, today, I checked out early and talked to Jary, the assistant manager. I asked why the military rate was so much more expensive and why it was comparable to the Hilton Honors rate. I also stated I had requested a call back, but did not receive a call back to ask about the rate. Jary stated you didn’t ask for the military rate, if you wanted the military rate, you should have asked for it. I told him I did. He said I will print out what you asked for. Then he stated I will do the military rate this time as a courtesy. NOTE: It is not a courtesy when I initially requested the military rate. I pulled out my active duty military ID card, and he told me you need orders. I have stayed at the Hampton Inn each and every time I’ve come to Selma since once 2020. I’ve always shown my military ID, only. Jary told me to go on line and read what it states. He then stated you didn’t give us the courtesy of telling us you were checking out early. I believe that this was his version of “tit for tat.” I then stated I’ve checked out early before and no one has ever said anything. He told me to go online and see what it says. I asked to speak to the manager. He stated “No.” “Would you want to be called on your day off?” I told him, Yes. I’m a Soldier. He then stated I apologize if YOU feel you were not treated right. I told him your apology is insincere. He then stated, “You have a blessed day.” I stated when someone says that in the way you just did, it means YOU don’t care.

It is not okay for a Soldier or anyone to be talked to/treated the way I was treated. I was going to post the heated conversation on Social media, but I am going to do a Congressional, instead, because Jary’s behavior needs to be investigated. I believe wholeheartedly that he has done this with other customers before. If the behavior is not modified, he needs to be fired.

Also, on Christmas Eve, Jary was wearing a decorative red bedtime onesy. I find his attitude and attire quite...

I had to travel to Selma Al. to lay my grandmother to rest this past weekend. I called this property in advance and informed them that I would be in town on Saturday and I was wondering if I could set a reservation for Saturday to Sunday and check in early since I was due to arrive there in the early morning. I was told over the phone I would need to set a reservation for Friday night to ensure a room early on Saturday morning. The other option was walk in upon arrival in hopes that a room would be available for me to check in. Though I was not happy with having to pay for a night I would not use, I complied out of true desperation. I arrived an hour before my grandmother’s funeral after traveling for 9 hours. I was greeted by The manager Stan. Stan informed me that my previous reservation had been marked as a “No Show” and he would set a new reservation for the time I had arrived until the next morning. He asked me for my card and I informed him that my card had already been previously charged. He stated in a rude tone “No it was not!”. At that point I had no time to waste or argue. I gave him my card for the room and he made the charge. I checked out the next day and I was given my receipt of the charges I had incurred. Once I arrived back home I checked my online banking app and saw I had been charged for 2 separate transactions. I contacted the property and spoke with Justin who assured me he would remove the “No Show” fee from my account which totaled to near $150. He informed me that my bank should reflect this in 3-5 business days. I then checked my bank this morning to see if any adjustments had been made and I saw there were 2 charges for the reservation I had. (Duplicate charges for the same amount) I called the property and spoke with Justin again to inform him of the 2nd inconvenience my debit card has been subjected to since my trip. He informed me that he did not see the duplicate charge and he urged me to contact my banking facility to dispute it to which they would comply. After losing my grandmother and traveling hours to lay her to rest, this is not an experience I should have had to endure. This property’s lack of empathy and failure to handle simple tasks when handling my finances has been completely unacceptable and cringe worthy. I have suffered great financial inconvenience since this experience and I would not recommend this property to anyone...

Was in town for a family reunion. Booked 2 rooms and it has been a disaster from booking until today after speaking with the 800 number management left for a commenter below. Used friends and family discount and got screwed. Multiple family members stayed there with the same last name as me. We all had similar disgust with being told there was no toilet paper and having to buy our own at the dollar store next door. Got stuck in elevator after being told it was repaired, and their doors we propped open throught the day and night. Bugs in bed when we checked in, though not bed bugs, we don't think. Called to complain for 25 minutes after being trapped in elevator and told they would handle. Called to follow-up a few days later to be updated on status only to be told no case on file. Started the complaint again and was given a case number yhis time. Called a week later, today, and the phone agent advised that the manager already spoke with my husband and gave him a refund, and since I booked with discount nothing else could be done. After trying to interrupt, as I have no husband, she insisted I let her finish her sentence, despite the rest of statement being null and void as I am the payer of the two rooms we booked and have no husband to talk to. Phone agent kept putting me on mute, not hold, only to tell me I have to talk to the hotel manager, which of whom has been an elusive figure the whole time. I'm still waiting on "Chad" to call me about my booking from back in April. Phone agent says I have to call Chad and talk to him since we are Friends and Family members and already had a discount and there is nothing anyone else can do for us. Only one of our two rooms had the friends and family discount. No one there cares that we had to buy our own toilet paper or that our tub and toilets were backed up, nor that we got stuck in the elevator, nor the fact that the workers were chilling on their phones on the couches when came and went each day, nor the fact that we had to beg for towels and room cleaning, I guess. Best part was the hardworking woman over the breakfast. Everyone staying there deserved their money back for that weekend of horror, not just my imaginary husband that I've never met. Shame on you Chad. Shame...