Days Inn by Wyndham Downtown St. Louis — Hotel in St. Louis

After seeing the delepidated area of the hotel, I knew I should have canceled and requested a refund. I checked into the HOTEL AND ADVISED THE RECEPTIONIST AN INDIAN WOMAN THAT I DIDNT WANT TO STAY TWO NIGHTS. SHE TRIED TO ASSURE ME THAT THE HOTEL WAS SAFE AND THAT IT WAS IN AN INDUSTRIAL AREA AS TO REASON IT MAY FEEL UNSAFE. SHE ASSURED ME THAT THEY HAVE SECURITY AT NIGHT. I WALKED THE FIRST FLOOR BEFORE HEADING UPSTAIRS I SAW THE OLDER INDIAN WOMAN CLEANING A SWIFFER MOP IN A SINK OF ANOTHER ROOM.

I ARRIVED TO MY ROOM THERE WERE STAINS ON THE BOTTOM OF THE SHEET. THERE WERE UNEATEN CHIPS UNDER THE BED. THE ROOM WAS MUGGY AND SMELLED UNCLEAN. I WENT TO PURCHASE MY OWN TOWELS AND ADDITIONAL CLEANING SUPPLIES TO CLEAN THE ROOM.

AFTER I RETURNED FROM THE CONCERT, THERE WAS A BUG IN MY BATHROOM. I IMMEDIATELY CALLED THE FRONT DESK AN AFRICAN AMERICAN MALE ANSWERED ADVISING THAT IN HIS 2 YRS WORKING FOR THE MOTEL THAT HE NEVER HEARD OF ANY BUGS. I TOLD HIM THAT I WOULD CHECK OUT IN THE MORNING AND DID NOT WANT TO STAY ANOTHER NIGHT.

THE NEXT MORNING I TOLD THE INDIAN WOMAN I WANTED TO CHECK OUT AND DID NOT WANT TO STAY ANOTHER NIGHT. SHE BECAME DISGRUNTLED AND BEGAN TO TELL ME THERE WAS NO REFUND SO I TOLD HER A ROACH WAS IN MY BATHROOM AND SHE IMMEDIATELY BECAME UPSET AND TOLD ME I WAS LYING AND WAS POINTING HER FINGER AT ME. SHE ACCUSED ME OF MAKING UP A STORY BECAUSE I DIDN'T WANT TO STAY ANOTHER NIGHT. THIS WOMAN WAS VERY RUDE AND CONFRENTATIONAL SHE HAS NO CUSTOMER SERVICE SKILLS AND SHOULD NOT BE WORKING BEHIND ANYONE'S COUNTER. AS I WENT BACK AND FORTH WITH THE LADY HER MANAGER CAME OUT AND TRIED TO REASON WITH HER TO STOP YELLING SHE COULD NOT CONTROL HERSELF. HE DIDN'T DO ANY BETTER HE WAS VERY RUDE AND CONFRENTATIONAL AS WELL. I TRIED TO SHOW HIM THE VIDEO OF THE BUG IN THE BATHROOM AND HE SHOVED MY PHONE BACK THROUGH THE SMALL HOLE IN THE GLASS. HE TOLD ME TO TAKE MY THINHS AND GET OUT!!! HE TOLD ME I WAS LYING AND THEY HAVE EXTERMINATORA THAT COME MONTHLY AND THAT NO ONE ELSE COMPLAINED. I TOLD THEM WHEN MY CHILD IS READY WE WOULD LEAVE. HE TOLD ME I WOULD NEVER TAKE MY CHILDREN WHERE THERE IS BUGS AT A HOTEL.

I WENT BACK UPSTAIRS TO GET MY THINGS, I CAME BACK DOWN AND SPOKE WITH THE LADY WHOSE LICENSE PLATE WAS STOLEN OFF OF HER CAR. SHE WITNESSED HOW THEY TREATED ME. THE MALE INDIAN MAN CAME OUT TO TALK TO HER, AND HE WAS RUDE TO HER AS WELL. I RECORDED THE CONVERSATION HE BECAME HE ANGRY THAT I WAS RECORDING HIM AND TOLD ME IT WAS AGAINST THE LAW AND THAT HE WAS CALLING THE POLICE. THE INDIAN WOMAN CAME OUT AND SAYS THAT SHE WAS CALLING THE POLICE AND ALSO TOLD THE MALE THAT SHE GETS NO REFUND..

I ALSO CALLED THE POLICE SO THAT I COULD GET A REPORT OF THE ENTIRE ISSUE. THE POLICE ARRIVE AND SPEAK WITH ME FIRST. NO CRIME WAS COMMITTED SO THE ISSUE IS CIVIL HE WENT INTO REASON WITH THE STAFF THAT WERE TOTALLY UNPROFESSIONAL. WHEN HE RETURNED HE ADVISED ME THAT RECORDING SOMEONE IN PUBLIC IS NOT ILLEGAL. I GAVE THEM THE ROOM KEY TO GIVE BACK TO THE STAFF.

MY OPINION THIS HOTEL IS A SLEEP/STAY FOR TRUCKERS OR PEOPLE WHO DO NOT HAVE A HOME. I WOULD LOOK ELSEWHERE FOR A REASONABLE STAY AND FOR REASONABLE CUSTOMER SERVICE. ALSO, THE DOWNTOWN PART NEEDS TO BE REMOVED FROM THIS LISTING BECAUSE THIS PLACE DOES NOT COINCIDE WITH ANY DOWNTOWN HOTEL AND IT IS MISLEADING. DON'T BE ATTRACTED TO THE CHEAP PRICE, QUALITY IS EVERYTHING!!!

I RECEIVED A CHECK OUT EMAIL NOTICE TODAY, I LEFT AND CHECKED OUT OF THE HOTEL ON THURSDAY.

DON'T...

This hotel as it is today, would not be a top choice of the ones I would recommend in the Saint Louis region. They definitely could use some improvement and its simple small things but they have a huge impact on a guests satisfaction. There was a issue at check-in reservation dates where wrong. Long story short what should have been a simple fix turns out to be me paying $167.00 for two nights that where on then wrong dates. Which between Orbitz and the gentleman on staff they canceled my original reservation which means the money had to be refunded........(in 3 to 5 days) ...... UGH NO.... I have a issue with that.

Anyway I give the worker that was worker all the credit he really did try hard....up until he found out that it had already been canceled and refunded. Then I was forced to pay almost $30.00 more for a night through them. I guess it was impossible for them to at the very minimum match the price that I was supposed to pay.... but nothing.

After finally getting checked-in and up to the room, looking it over its not the worst I have stayed in by any means and I know you can only expect so much for the price but my BIG ISSUE that I really have is; Due to COVID I know that ALL businesses and I am sure there may be specific things that the CDC requires them to do for sanitation reasons, and there is no way that they are being met.

Doing my standard wipe down of everything just as a general disinfectant ( which I will always do no matter the price of the hotel) it was disturbing it looks as if the table tops had been quickly wiped down (missing the edges) The doors or door handles had food and fingerprints still all over them, along with the lamps. The light switches had dirt fingerprints on them as well as the wall around the cover. The microwave was covered in fingerprints and had sticky gunk I will call it that turned black at first glance it looked like residue left after removing a couple of big stickers.... Well either way a little elbow grease and it was gone.

These are simple things and if they managed to improve these and a few other minor things it would greatly increase satisfaction as well as the reviews they receive. The disinfectant water i was using turned black twice due to just wiping things down that you would generally come in...

most of the receptionist at the front desk are rude, they mase checking in for us a nightmare you'd think you were trying to get into fort Knox, Stayed here for almost two weeks spent a lot, and have been treated like we are an inconvenience, but still remained friendly with everyone, kept the room clean, noise levels down,had not a single visitor, and tried to extend our stay and was refused without being given any reason as to why, was woken up at 4am the other morning to the front desk pounding on our door saying that we called her up here and she knows it was us because we were the only white people on the 3rd floor and then she stormed off without an apology or anything. We found mice and most likely rat droppings on the floor and drawers of our room, the wifi and tv were out for over 2 days, and cleaning staff is pretty un friendly and real pushy to clean your room and not replace anything or empty your trash. Still have the same sheets from day 1. The breakfast if you can even get any before its gone consists of bread bagels a waffle making station and corn flakes the juice machine has been out of order for two weeks and they put out one small pitcher of milk for the whole hotel, and are rude about refilling anything and if you get down there after about 730 there will probably be nothing left. Location is inconvenient your options for walking distance are shell gas station and family Dollar and white Castle all about a mile walk round trip. This place has made us feel mistreated and I regret the $1500+ spent here and based on all the pissed off people constantly asking and calling about their deposit, and the raging cheap ownership I wouldnt expect to get the deposit back without a fight. I watched the owner chase down a group of four people leaving to tell them their room was missing...