Hyatt Place Tempe/Phoenix Airport — Hotel in Tempe

The room is dated, doesn't look like the pictures, rust stains, chipped wood furniture/fixings and clogged drains, and no housekeeping. My stay was 4 days, and they didn't clean my room at all!! They were supposed to come on day 3(covid spread prevention) cool, but no one came. My family and I had went to the Grand canyon for the day, and got back at 10 pm to a uncleaned room. They clearly cleaned other rooms on my floor that day. When I asked the staff what happened that night, no explanation was given, and all that was offered was free food vouchers from there sandwich bar, clean towels, and the trash taken out. I asked for another room, or my nightly rate back, and was offered for my current room to get cleaned 20 minutes before my family and I were supposed to go to sleep.(very hygienic, considering you want strangers to come in, possibly with covid, 20 minutes before bedtime). I've called Hyatt corporate and booking.com and they are not helping me at all to get my money back for the night. All they keep doing is calling Kerry the GM at the hotel. Of course she's not going to do anything else because she said that I denied the food vouchers and a cleaning of the room that evening. So in her mind, everything's settled. I was also told by her that because I booked through a third party, they weren't able to change anything on my reservation. I was only offered any type of compensation after they front staff knew that I was on the phone with corporate that night. They gave me my pet deposit back, but I feel that they should've just given me my nightly rate back, or a clean room, seeing as though the room I paid for wasn't what it was supposed to be. Oh yes! And their drains were clogged. First night had to take a shower with water up to my ankles, they at least were competent enough to fix that when I asked them to the next day. Not sure what happened on the third day with the cleaning though. Kerry is the GM, and is not considerate or compassionate at all, bad customer service skills. Hyatt needs to do better, this was my first AND LAST TIME going to a Hyatt place. I feel like this is something that happens at a La Quinta or Best Western... Guess I was wrong.

Edited: yes, two reviews....one for your hotel on Google and the other on the third party booking service: Booking.com I didn't check the Google reviews beforehand, only booking.com...my mistake. Didn't want other customers to make the same mistake. So I placed the same review on both sites. And CLEARLY y'all have BEEN having a issues, not only with cleanliness, but your customer service skills...seeing that y'all have bed bug issues (Google reviews) and that I denied the cleaning of my room 20 minutes before I was to go bed for the sole purpose that we were not trying to get exposed to random people's germs RIGHT before bed. Not about to die because y'all can't...

06.2025

🏨 Overview

A solid 3.0/5–4.5/5 rated hotel offers a compelling mix of comfort, convenience, and value .

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📍 Location & Shuttle • Proximity: Just 2–3 miles from Sky Harbor Airport, Tempe Town Lake, ASU, and lively Mill Avenue . • Transport: Complimentary shuttle runs 5 AM–11 PM, covering airport and a 5‑mile radius. Many guests appreciate its punctuality .

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🛌 Rooms & Comfort • Spacious & clean: Guests consistently highlight large rooms with separate sitting areas, sofas, desks, mini‑fridges, and sinks . • Beds & noise: Beds are deemed “wonderful” and sleep quality is high even with airport proximity. Complimentary ear plugs are appreciated . • Minor issues: A few reports mention occasional maintenance quirks—water pressure, light bulbs, dresser space—but these appear isolated .

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🍳 Breakfast & On-site Dining • Complimentary breakfast: Hot, varied, and consistently praised (“awesome,” “healthy and delicious”) . • Light dining options: There’s a café/bar for light meals and nightcaps, with a friendly vibe and decent treats .

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🌟 Staff & Service • Highly rated: Described as friendly, genuine, and helpful from check‑in to departure . • Effective shuttle and front desk team: They’re reliable and accommodating, especially appreciated during flight disruptions .

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🚶‍♀️ Amenities & Extras • Free parking & Wi‑Fi: Always available and sufficient for guests . • Fitness & pool: Standard gym and outdoor pool praised for typical layout and cleanliness . • Pet-friendly & accessible: Guests enjoy fresh‑air windows, wheelchair‑accessible features, and pet allowance .

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⚠️ Potential Drawbacks • Airport noise: Those sensitive to noise occasionally hear aircraft, though most find rooms sufficiently insulated .

• getting old, lift is slow, carper is old, wear and tear in washrooms. Wash area is in front of Bed. Also no coin laundry.

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👍 Ideal For • Early‑morning travelers needing airport convenience • Business and university visitors preferring quiet, functional rooms • Families or couples valuing shuttle service, breakfast, and spacious setups

👎 Might Skip If • You plan to explore nightlife on foot late at night • You’re a very light sleeper sensitive to even minimal noise

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✔️ Tip

Always request a non-balcony room facing away from the airport and grab the ear plugs provided to maximize peace and quiet .

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✅ Final Verdict

Hyatt Place Tempe – Phoenix Airport is a dependable, well‑oiled hotel that delivers on comfort, cleanliness, and convenience. Ideal for travelers looking for a stress-free stay near the airport or ASU, offering a pleasant, value-packed experience.

It’s getting old, so you can see the sign in furniture, Carpet and specially in Lift. It’s slow and make noise. So if you don’t mind that then...

This was the worst hotel experience of my life. We came down to Tempe for my daughter’s graduation from ASU. We were very excited when we arrived to our hotel. Upon entering the hotel we saw that there was construction going on inside the hotel and there was dust everywhere. When we got into our rooms we started getting ready to go out since we had been driving for 14 hours already. The sink immediately began to fill up with water, it would take an hour for it to drain every time we used it to wash our faces. My wife got into the shower and fell since there was no slip mat. She hurt herself pretty badly and was banged up afterwards. We went down to the lobby on our way out that night and told them of the sink not draining and of my wife’s slip so that they could provide a slip mat. They didn’t bother asking if she was okay which I think if you’re in customer service you should at least make sure that your customers are okay. They gave us a mat to take up to the room and told us to let them know when we would be back so that they could send someone to unclog the sink. We told them we were headed up and no one ever came to fix it. We started getting ready to go to my daughters graduation ceremony and in the middle of my daughter in the shower they shut the water off. She was all soaped up in the middle of getting ready with no water to wash off. This ended up making her late to her graduation ceremony. We understand that there was construction going on but we were never told that they would be shutting off the water, otherwise we would’ve planned our showers better. When we came back from the graduation we were in our rooms and the fire alarms went off. We went into the hallway and they turned off. No one ever called the rooms to notify us of an alarm testing or to tell us that we needed to leave or anything. We went to dinner and when we came back there was a note on the floor saying that they would be running fire alarm tests (after the fact). We are very upset from our experience, it ruined our first...