Best Western Owego Inn — Hotel in Town of Owego

Not going to lie, I was extremely disappointed in my stay. My husband and I travel every other weekend for my step son’s hockey. We normally stay at a Hilton, but I had points saved up for Best Western so thought we’d give this location a try. I called Best Western customer service directly to book, and reserved a room with a king bed AND a sofa bed (for my 10 year old step son). When we arrived, we were put in a room without a sofa bed. After going to the front desk, I was told that they didn’t have any other rooms available, but the nice gentleman brought us a roll away bed (looked and felt like it was from the 1920s). I was disappointed that we didn’t get the room that we booked, but the manager, who was just down right rude, kept telling me that I indeed did get the room I reserved because it had a kitchen, and they accommodated us with a roll away bed. I could care less about the kitchen, I needed the other bed for my child to sleep on, and whether we had the roll away bed that you “had to dig way out of storage for”, not getting the room we reserved is not accommodating or meeting the needs of the guests specific requests. I spoke with that same manager the next morning about getting my points back for the inconvenience and she responded with “well our rate for last night was $170 plus tax and you didn’t pay that because you used points and only had to pay $86, you could have paid the full rate”.That response alone is the reason I will never stay there again nor will I recommend it to others. I asked if I should contact customer service directly and she said “I don’t know what they will do for you, you got what you booked”. I’ve worked in hotels before, for 8 years as an AGM, and I know she has the ability to make it right. But, based on what I witnessed when I walked in, she’s probably reading this out loud laughing about this review and could care less. I may not have paid YOUR rate, but I used MY points that I had saved up from stays at your brand name corporate hotel and that response was beyond rude among other things. I can look past the giant cobwebs in the hotel room, and the holes in the foundation where the walls meet the ceiling, or the desperate need of updating needed within the hotel, but between the manager not really caring, and not getting the room I specifically reserved is extremely unprofessional and unacceptable. Thank god for the gentleman working at the front desk, he couldn’t apologize enough for the inconvenience and is the only reason why guests leave anything more than a 1...

Date of visit: friday October 27, 2023 Room 216 Room - spacious room We were given a room with 2 queen beds.

The air conditioner in the room was a window unit due to location of room . It didnt really work well to cool down the room which was a bit unpleasant.

Pillows 3 per. Bed each said 'firm' but they were slll very thin. Mattress was a bit issues. However there was a lot of outside noise (car hosoft and sinky. These made for an uncomfortable sleep for me, but my partner did not suffer tge samenking / man yelling) even though there is a "quiet time" policy for the hotel (10pm).

Bathroom Waterpressure was a bit weak in the sink. Shower is very tall which is great for tall people. The room will nred a plumber as water sprayed out around the base of the bathtub faucett. Towels were rough snd scratchy and biggest towel was still small. Overall - a bit more attention to detail when it comes to cleanliness would be appreciated. The bathroom and the shower curtain needed washing. Ice bucket was not thoroughly or properly cleaned.

Free onsite parking & free wifi (password).

Breakfast looked to be buffet of hot items like eggs, breakfast meats, waffles, toasts, beverages, cereals and oatmeal.

Gym: there is a small gym with a few pieces of equipment like weights, treadmill, and bike. The gym closes at 10pm but...

The first room had dead ants and insects with wings on the bathroom floor, lots of black mold in the bottom of the shower, a lot of dust on the furniture, and the floor had not been vacuumed. We asked for a different room the next day since we came in so late, and the desk worker explained they hadn't been very busy lately, so that's why the room was dirty. Not a good excuse in my book, as they would have had the time to check. Workout room was dirty with some non-functioning equipment. The breakfast area tables and floor never was cleaned the whole time we were there. Our second room was cleaner, but still had issues with dead ants in the bathroom, mold on the shower head, and the bathroom door and door to the room stuck every time and you had to push hard to open and close. The beds were comfy, the sheets and towels were clean. We had to dump our own trash and ask at the desk for clean towels and drop off our used ones. Office staff was always friendly and helped us with our requests. The hotel service industry isn't up to par at this hotel. Cleanliness and everything in good working order isn't something that's consistently...