Hyatt Place Poughkeepsie / Hudson Valley — Hotel in Town of Poughkeepsie

PLEASE SHARE!! I have NEVER left a review but we received such disrespect and poor customer service at the #hyattplacepoughkeepsieNY that I must share. On Friday, I planned to meet my son at this hotel to exchange vehicles. I didn't want my son to drive alone late at night which meant he would have to arrive prior to us. Therefore, I called the hotel that morning to make sure there would be no trouble with him checking in. I spoke with Anton, who initially said it may not be doable but he would check and call me back. Indeed he called, confirmed this would be no problem, and even requested my number in case there were any problems when my son arrived. This was approximately 9:30 am.

Fast forward to 11:15 pm. I am still driving with 2 hours to go before I reach the hotel. My phone rings and my sons says he can't checkin because he doesn't have a major credit card; they refuse to use his debit card. Mind you, both our names are on the reservation (thanks to Anton) and they have my card info because of the original reservation. I tell my son to go back in and let me speak to the lady at the front desk. She hesitates but I insist she takes the phone. I politely explain every detail including Anton's name. She told me it doesn't matter because Anton is not a manager (later I found out she reports to Anton). I plead for her to be reasonable because my son is tired, sleeping in the lobby chair, and I am only 2 hrs away. She was disrespectful, unwilling to come up with a solution, and down right nasty which did not help my attitude. I asked to cancel the reservation without penalty so I could book a room elsewhere. She didn't respond, put the phone down, and never returned to the call. I told my son to hang tight. I would be there ASAP.

Just before I pulled up my son calls to say the lady left and other employees who witnessed the incident gave him a key. He also said I had to stop by front desk to leave a card for incidentals (No doubt, I WAS GOING BY THE FRONT DESK). I identified myself and said my son already checked in. Before I could continue, they apologized profusely and said it wasn't them. They said they couldn't believe what they saw.

At checkout this morning, I shared my horrible experience and was promised a manager would call me back. No one called all day! And guess what they used for payment; my debit card NOT credit card from the same bank as my son. Hence, I am writing this review and hope that it goes viral. The only thing different about my son than any other young man who checked into that hotel was the color of his skin. The front desk lady made all kinds of assumptions about him just by looking at him. Did she realize all the great accomplishments he has attained in his life this far or that he is starting law school, ON A FULL RIDE? No, but it should not matter! I am so angry about the condition of this world and what my young sons will have to endure in life. DON'T STAY AT THIS HOTEL UNTIL THEY APOLOGIZE TO MY SON. LET THEM KNOW OUR MONEY IS GREEN TOO!! Otherwise,...

oh my :-( what a difference a year makes. One year ago, I stayed and couldn't have asked for more. It WAS amazing. I can't work out what has happened - but the management has changed, and perhaps the ownership? On this stay - of five nights Before I arrived, I was unable to contact the hotel using the published Hyatt email, when I called them, I was given a Gmail account - even the front desk agreed that was weird. On my first night, when taking the dog down at 5am, the desk clerk was sound asleep and snoring on a sofa in the dining room. The doors were wide open, and there was no safety or security No Hyatt Globalist benefits honored – not a single one, not even a single bottle of water…….. No COVID protocols in place – except the single one that saves them money, reduced cleaning I requested daily cleaning when I checked in on the app My room was NEVER cleaned, not once. When I came home each day, I had to ask at the desk (every day) for my room to be cleaned, and it never was Only after asking, would someone come and change my linen and towels - but not clean anything - never cleaned any surfaces, shower, toilet, vacuum etc etc On my last day when I went to the desk and asked for cleaning again (when my room had not been serviced, again) the receptionist said housekeeping just hadn’t made it to my room yet. Then (half an hour later) the receptionist came to change my linen (no cleaning), not housekeeping On one day there was no hot breakfast (standard offering) because the 'cook was sick', no apology and no options provided One night, while waiting an hour for my meal to be cooked (which they got wrong) I got to listen to the two front desk staff complain to each other about ungrateful guests, how one was 'losing it' working there, about how they were risking their lives to come to work, all delivered with a large peppering of S^&* and F^&* A number of times I asked to speak with the hotel manager - but if they even exist they appear to be a well kept secret, and he/she/they won’t speak to hotel guests – even frustrated, angry ones - 'I can't give you that information' As a Globalist, I spend a lot of time in Hyatts, and trust the brand entirely. My guess is this won't be a Hyatt for very much longer. My recommendation - there's a Hyatt House in...

Dear Sir|My wife and I stayed at the Hyatt in Poughkeepsie room 206 for June 6 and June 7 and had non pleasant experience I wanted to share with you and also with Hyatt Customer service.|I divided the issues into those that were positive and negative|Positive:|1. We checked in late and the staff was helpful handling the Hyatt gift card that we received|2. The staff in general was very pleasant for the issues we had ||Negative:|1. Our original reservation was for one night and we had to change it to two nights. I called the Hyatt Poughkeepsie directly and spoke to a customer service agent who took the information and made the change. When we received the txt confirming our reservation, it was incorrect that the second night was not there. We called the hotel directly and did not get an answer and was directed to Hyatt general number who made the change|2. The gift card that we were using the staff , did not have the procedures to handle it and called the manager who instructed them that it would be handled at checkout|3. On check in the staff requested the AARP card and then did not know what to do next|4. We were told that we needed to put the entry card into a slot to turn the lights on. Good luck finding where it is in the dark. We did eventually find it|5. The rug in front of the couch is dirty and had chair marks on it. I can send you a photo for reference|6. We could not find the towels for a shower. Went to the front desk and they were helpful to tell us where they are. My wife is a short person, so how can you reach up in the shower to get the towels|7. There were only 2 bath towels, and I needed two more. I went to the front desk and requested 2 towels. They only had 1 available and the rest were in the wash|8. The chair in the room has no wheels so how can you move around. In fact my wife almost fell over trying to move it and the rug was in the way|9. The sink stopper was broken|10. The quilt on the bed was stained. I did ask for a new one from the chamber maids and it was not changed. I eventually went to the front desk and received a new one |11. Why charge for breakfast when it was nothing special |12. The toilet paper falls off the rod when you use it|13. The toilet bowl is not seated...