Crunch Fitness - Poughkeepsie — Local services in Town of Poughkeepsie

July 16, 2025 ZERO ZERO HANDICAPPED PARKING SPOTS ZERO AND THEY FORCE YOU TO BUY THEIR OVERPRICED DRINKS BY HAVING WARM WATER AT THE WATER FOUNTAINS, when they even work April 15,2025 update Still fighting with BROKEN EQUIPMENT A man was just here to fix broken equipment, he fixed a couple but DIDN’t fix everything And the crunch QR code to report broken equipment DOESN’T WORK, and tries to get your email address which I AM SURE CRUNCH is selling our data EQUIPMENT always broken !!! Takes the owners 6-8 months to fix equipment and the idiots that try to fix the equipment DON’T KNOW WHAT THEY ARE DOING When equipment is finally fixed, the fixes BARELY last a MONTH, before they break again EVEN THE TOILETS KEEP BREAKING (AND IT JUST KEEPS GETTING WORSE) Water fountain in various states of dysfunction Broken, No water pressure, WARM WATER (always warm) if your lucky to get any People are all complaining left and right, including staff HOW MANY MONTHS UNTIL THINGS ARE FIXED ?!?!?!?!

There are no longer $9.99 a month memberships, its new owners and new prices and no more frozen memberships like in the last 50 years at gyms Broken equipment and critical equipment for, not days, not weeks, BUT MONTHS !!!! AND MONTHS !!!!! Place is dirty and uncleaned During COVID they did not enforce mask wearing The bicycle class and tread mill class music and coaching is SO LOUD you can’t hear your own music even with ear buds From where ever they get the younger high school or jr college crowd they come in, in groups of 3-5 and tie up the limited equipment due to being broken and they talk and talk and talk check their phones and talk some more The TVs for the cardio bikes no longer have TV or anything Its just advertising The ropes, and bars are either broken or all on the other end of the gym, so if you go to get the rope for cables by the time you get back you lost your turn Such a shortage of equipment that some people place coats or bags or cell phone on the equipment so they hold it for there next exercise or superset and tie up 3-4 pieces of equipment for 1 person Several of the bars are broken and some group of people keep a bar under lock and chain and you gotta know someone to get the combination Their are NO PRICES marked on beverages and in the few prices i went out to compare you’ll pay 2x -3x more than what it is in amazon or at Vitamin Shoppe Majority of these problems didn’t exist with the prior owner, these new owner(s) are COMPLETELY out of touch but their own gym in the albany area gets carte blanche They have some idiot replying to complaints saying “THEY WANNA HEAR FROM YOU”, “THEY ARE SO SORRY”

THEN FIX THE EQUIPMENT READ THE COMPLAINTS FINALLY SOMEONE IS DISTRIBUTING A CLASS ACTION COMPLAINT AGAINST CRUNCH GYM FOR BREACH OF CONTRACT 🙏🏻🙏🏻🙏🏻 Thank god,...

This location charged me monthly membership fees well beyond the termination of my club membership there, and when I called to speak to the general manager about a refund they were always not there or "on their way in" and I was told they would call me back (which they never did). I called this location 8 times in the past two weeks trying to speak to someone with the authority to assist me on this matter. I was finally able to speak with the personal training manager named RJ, who I acknowledge shouldn't have to deal with this kind of issue. Even still, they were polite and courteous and escalated the issue to the regional manager. They were also the ONLY person to actually call me back like they said they would, so thank you RJ.

It has now been a week since that conversation and I have had zero contact from anyone in their corporate office, and when I called this location back to get their contact information I was met with an employee who was very rude, interrupted me multiple times while I was explaining my situation and then hung up on me. I never swore, I never raised my tone, I was simply persistent in trying to get more information and she clearly had no interest in trying to help me out. And of course she did not provide me with her name.

I understand there is a new regional manager currently on-boarding (can I speak to the person training them??), but the complete refusal to put me in contact with anyone from corporate who has any authority in rectifying this mess is abhorrent customer service. My membership contract termination is documented, every payment erroneously made against my bank account is documented, and above all this isn't some struggling mom & pop fitness club, it's a national chain corporation. There is no reason it should be taking over two weeks & counting to speak with someone who has the authority to return my money to me. Y'all should be embarrassed.

UPDATE: It has now been 2 months since I brought this issue to the club's attention, and I have only received a partial reimbursment for funds taken out of my bank account AFTER I ended my membership contract. The issue was escalated to the regional manager, who was able to get me a portion of the total amount owed to me, however he has not responded to my last 3 emails sent over the past 2 weeks, in which I simply asked when I would see the remainder of my money returned to me.

It's very obvious Crunch is dragging their feet on this issue, even though it is abundantly clear they have stolen money from me, and I would highly recommend anyone thinking about joining this gym go elsewhere. There are some extremely shady practices going on...

I have been a member at this gym since 2019 and have attended sporadically. Until recently when my doctor suggested I attend consistently . I started with my yoga , Zumba and the ride . I started to attend early in the morning for the ride class .

Yesterday staff at this gym harassed me and mocked me from the minute I stepped foot in the gym . The woman Nicky at the front desk and one that has never said good morning and smiled at any members , said to me that I couldn’t take the ride class because I needed to upgrade. , I told her I would take care of it after the class and she started to mocked me by telling me that I couldn’t take the class. I asked for the manager and she began to grin sarcastically and told me she was not in . I must add that there were 7 empty spots as the 3x ‘s I had taken this class it has not been full . I told her I got up early for the class and proceeded to take the class . While I was taken the class I get a VM from the manager from an unknown number stating I couldn’t take the class, I need to upgrade . I couldn’t call her back since she blocked the number. However , She felt the need to harass me on thanksgiving day .

Then, I was stopped by the class instructor Seth on my way out , telling me , rules have changed etc….I tried to keep on walking but he didn’t let me go on my business , mentioning different franchises etc . . I told him I would file a complaint since I had been mocked since I entered the gym . If this not harassment over a class I don’t know what is. This has been such and horrific and traumatic experience on thanksgiving day .

This whole situation could have been avoided by talking humanly and respect as it should be .

I must add , that crunch has been taking money out of my account since 2019 w/o me using the gym for a year at a time . And when I mentioned this to the woman Nicky she grin on my face with sarcasm .

There’s no respect , ethic or professionalism . Some employees at this gym act as if they doing members a favor , I was disrespected and harassed by the employees mentioned above . The manager at this gym has no social or public relations skills along with some employees. . I felt like a criminal and this traumatic experience made my medical issues worst , defeating the purpose as to why I started to work out again .

With the above statement . I will pursued further and request to cancelled my...