The Diamond Mine — Local services in Town of Poughkeepsie

I've been buying at the Diamond Mine for many years. I first went there approximately 18 years ago to purchase an engagement ring. Both Rob and Jeff were welcoming and patient. They are super knowledgeable about jewelry and, especially, diamonds. I had to return several times because it was a difficult decision (I mean, I was spending thousands of dollars!). I never felt pressured. For my final choice, I wasn't completely satisfied with the diamond. I noticed a tiny black spot under the magnifying glass. Rob understood and said he would get me a better diamond. One week later, I returned and he had found me a perfect diamond for the setting I chose. Fast forward nearly two decades and I went back for another engagement ring. My girlfriend had chosen some rings off of Amazon to give me an idea of what styles she liked. I printed out her choices and brought them to the Diamond Mine. Jeff was great. He showed several choices based on the style my girlfriend seemed to favor (split shank). I told him my price limit and Jeff put a diamond in the setting. WOW! I truly could not keep my eyes off the sparkling ring. I knew that it was the perfect engagement ring. Rob and Jeff will not try to sell you anything. They will help you choose and buy what you want according to your budget. There's no haggling or B.S. They've always made me feel comfortable and that I've gotten the best deal possible, anywhere. Go to any jeweler first. Then go see Rob and Jeff. You'll understand why I won't buy jewelry from...

Both Rob and Jeff are compete class acts. Extremely knowledgeable and not pushy salesmen at all. I travel over 2 hours to go there if I ever need anything.

Bought my fiancé’s engagement ring from them. Knew exactly what I was talking about when I told them what I was looking for. Explained in complete detail every aspect of buying a loose stone and the band. Explained every detail of the GIAA certificate and what each item listed means. Helped me choose and pointed out why certain stones of same cut color clarity were differently priced. This process took me several weeks of going to him, questioning each aspect before I made a decision and not once were they pushy or seem annoyed that I was asking questions. They treated me with kindness and respect each and every time. Once I decided, he made the ring and was ready incredibly fast. Best part is they have a booth in the diamond district in NYC where they brought it for me so I didn’t have to travel 2+ hours as I’m already in the city. Went back for wedding bands. Took time to explain every different metal and finish for us. Again a long process where we looked at dozens of rings and they were extremely happy to help.

Overall they handled us with patience, care and treated us like family. 2 honest, great guys in a business where you don’t typically see that. Will definitely be back for any and all needs...

This is likely the worst review I've ever posted, and I'm sorry to have to do it but, The Diamond Mine has shameful customer service. My experience was met with rudeness and neglect. I've not experienced a worse time in a jewelery store, and to think I had planned to buy my wedding band there. A co owner seemed to try his hardest to ignore me the moment I walked in (I was the only one in there too) and when I asked him to check a stone, he cheekily provided an arrogant answer to brush me off after looking at it, and even insulted me for thinking the stone might be of some worth. Now, if you are thinking that's not that bad, listen to this– I asked to see wedding bands and explained what I was looking for, the same man offered bare minimum direction to a case, and stood over me, almost huffing that I was taking up his precious time. I asked innocent questions I already knew the answer to, and tried on a band to see if he'd finally begin to treat me like an actual buyer. Instead he immediately dismissed me without a word, and went to receive another customer who had just entered to pick up her order. I decided to browse and wait for him to return but, he just ignored me after the woman left. At that point, I walked out vowing never to return and to actually tell people about my awfulI experience. Buyers beware! If you want great jewelery go to...