Taco Bell — Restaurant in Town of Poughkeepsie

Who is running/managing this store? Had one of the most unpleasant experiences in a restaurant there last night. First, the food- I’ve enjoyed the Cantina chicken bowl many times at different Taco Bells since it came out. It’s nice to have an option here with a gluten intolerance. When I arrived home, after a 5 minute drive, the food was lukewarm at best. The hot ingredients are clearly not being held at the right temperature. The portions of each ingredient were extremely small based on other bowls I’ve gotten, even at this location. There was barely even enough cheese to say there was cheese. The food just barely covered the bottom of the container. Other “bowl” places charge more but I get enough for 2 meals- this isn’t even one. It used to be a good value. Now, the service itself. There seems to not be enough staff to cover the order volume- there were 2 people on the line, plus one other, on a Friday evening. It took a very long time to receive my item even with nobody else in front of me. Staff behavior- when I walked in, they were joking around, being goofy, which is fine, I’m glad you can have some fun. But while I was waiting for my food, a fourth person arrived, talking to a friend over the counter as she apparently finished getting ready to work. She had her long curly hair down, and proceeded to put it up in a clip and put on her visor directly at the. Counter. I also observed her putting her finger on her mouth twice, and picking at a band aid, in full view of everyone waiting or eating. She also tossed trash from far away, missed the can, but did not pick it up. At no point did I see her wash her hands. I don’t do this to be petty, and I don’t write a lot of bad reviews. I can let things slide here and there but this was beyond terrible all around experience. Corporate needs to check on this location, because it has fallen fully off the deep end. And to the franchisee- TRAIN YOUR STAFF TO HAVE EVEN A SHRED OF FOOD...

What a horrible and racially hostile experience I had tonight at this Taco bell. It's not the first time either. That cold inhumane experience that often gets displayed when a person cares nothing about the humanity of another human being. I know that cold attitude all too well. I will be reporting what I experienced as far as I possibly can. Although I understand that most likely a company that fosters such a racially hostile environment will not punish or correct their employees. The employees attitudes are often a reflection of the management and so on. This was all over a simple request that was turned into an employee's opportunity to display racial hostility. Whether an employee denies a request or approves it is not up to me, but the way they answer should display mutual respect regardless of the answer. This was horrible given the circumstances. I will absolutely give more details when I speak to...

The pictures speak for themselves. The tostada in the crunch wrap was SOGGY, no sour cream and was mostly lettuce and tomato. And why is the nacho cheese at the end of the tortilla if it’s supposed to be smeared on the tostada????????? All the burritos also had no sour cream and the contents were not mixed so every bite was an individual ingredient, and the rice was dry as hell.

It’s like the workers don’t know they work at Taco Bell. Constructing the food should not be that hard lol everything is already made. Go to main st in pk you’d probably get better food even tho they suck too

Btw expect watered down drinks with too much ice since they dont wanna replace their drink...