The Sagaponack — Hotel in Town of Southampton

The manager at this property racially profiled us! I’m at lost for words! She refused to honor our reservation that was made on Expedia saying that it looks suspicious and it has an international phone number and a weird email address. I contacted Expedia and they are also not sure what that manager claimed to be seeing, because it has all of the correct information. The ‘manager’ then went on to say we made a reservation the previous day and didn’t show and she wait an extra half hour to accommodate us. First of all that reservation was canceled. It’s not anyone’s fault why your system or whatever didn’t update. And also, since she claimed it be sitting and waiting, why not calling the guest, wouldn’t that be smart? Exactly, all lies. We asked for a sensible explanation as to why she won’t honor the reservation and she started victimizing herself. Saying she can’t handle this and it’s too much for her. I’m at lost for words! I’m black and you treated me unfairly! I’m so surprised, I didn’t know someone could really treat another person poorly for no reason. It’s as if nothing I said was credible or it didn’t matter to her. She dismissed me. I have never experienced racial discrimination before until today. Wainscott Inn, I’m appalled and heartbroken with your general manager! This is totally...

My friends and I stayed at the Sagaponack past weekend for a girls' weekend getaway. The little disappointment I initially had in the beginning with the delayed check-in due to late cleaning and the miniscule size of the refrigerator was quickly dissipated with the cleanness of the premise and unexpected level of hospitality of the staff. Three of us stayed in a bungalow with a king bed and sofa bed. It was plenty of room for us. The hotel provides snacks from 6 am to 6 pm. We were able to enjoy snacks and breakfast. We are all coffee snobs, and the coffee was better than we expected. We were also impressed how the hotel was very conscious of environmentally friendly disposable utensils. The hotel seems to go lengths to make sure the guests enjoy the stay. It provides free rentals of bikes, electric ones too!, helmets, beach umbrellas, beach chairs, coolers and etc. The room was immaculate! The room had a nice fresh, clean scent, if there was such a thing. I see some reviews on how nice the pool is, so next time, I would like to come during the warmer season. The location is great.. so many beaches nearby and Montauk is only 30min drive which we went to see sunrise. We had a blast staying at this location and will...

wife and I stayed here for three nights, absolutely no issues. great room with cathedral ceilings, bright and well lit. The room was big enough for two beds with a small kitchenette and a small bathroom. The linens are high quality and the room was clean upon check-in. The parking is the best you can get, directly outside your door. The pool is highly maintained and crystal clear. The fact that they are pet friendly is great, and there's a good dog walking area and a trash barrel. The location is central to all of the best of the Hamptons and they offer a town beach pass which is less than 5 minutes away and also has easy parking. this really is the hidden gem of the area, pride of ownership shows throughout with well-maintained grounds and responsive staff. we got back from an event pretty late at night, probably 11:00 pm, and we had a problem with our key, The front desk responded timely and handled the situation. (it was completely my fault, I was using a wrong key). can't say enough good things about the place. give them a try, you won't be...