HomeGoods — Local services in Town of East Hampton

I am still shocked at my horrific shopping experience at the Home Goods in Wainscott, Long Island in New York on Sunday, 3/26/23. I entered the store at 7:30pm, a female associate let me know that the store was closing in 20 minutes - I found what I was looking for in 8 minutes and went to check out and pay at 7:38pm. At the register, two female associates were standing at register 3 so I proceeded with my items. The older female associate with a rude and unwelcoming tone told me to go to register 1 because register 3 was “closed” while the two associates were trying to figure out why they couldn’t reopen the register. At register 1, the associate realized that she is having the same issue where she could not open the register since the store is showing “closed.” Two more customers come to pay for their items and we were all told to come back tomorrow since the store was closed and they couldn’t ring us up. We all asked why and how because it was 7:41pm and the store is still technically open until 8pm. There is still 19 more minutes before closing time. I asked if the associates can reopen the cash registers so we can pay for our items and I was fine to wait for them to figure it out. Both female associates laughed and said there is no way they can do that since they are closing - basically they did not want to try. The reason why their registered were all locked was because these associates decided to close the store early today while leaving cash in all the registers. The older associate called her manager and kept saying “well I can’t open the registers to move the cash!” Well, this probably wouldn’t have happened if they weren’t in such a rush to close the store at 7:30pm on a Sunday night instead of closing at 8pm - the advertised closing time. The couple that walked in after me, were told that the store is closing in 10 minutes at 7:35pm. This is a horrible representation of Home Goods by turning away customers who were ready to pay for their items. These two associates were not apologetic at all and even yelled over to the male associate on the floor to “go and lock the doors and make sure everyone is out and don’t let anyone else in” at 7:45pm. I don’t live nearby this Home Goods location and assuming that everyone can just come back the next day to pick up their items is very inconvenient. Your employees should do better and be more empathetic - what a disaster. I used to love coming to this location but after this experience… you just lost a loyal customer...

Opened, I believe in 2015 on the old Plitt Ford dealership site. One of only two TJX divisions in the Hamptons. The other being TJ Maxx in Bridgehampton Commons. This store stocks the crème de la crème of HomeGoods inventory because of where it is located. Brisk business in furniture and accessories at this store due to customer base that "stages" houses for sale or seasonal rentals. Ralph Lauren and Marc Jacobs spoken here! This is a two level store, with retail at ground level, and restrooms downstairs! Gotta go to the bathroom? Prepare to take the elevator down to "the maze"! Are you done? Now get back upstairs and start looking for that $150.00 Solingen knife or $75.00 quartz crystal specimen!!! You've come to the best home furnishings store in...

Home Goods is such an awesome place. They have something for everyone and the one in Wainscott was beautiful! Everything was neat and tidy and the displays were impeccable. Home Goods offers some beautiful items at reasonable prices. This location is in the heart of the Hamptons and still has great buys. Why would you spend top dollar in a Hamptons Boutique to decorate your home, when you can furnish your place from top to bottom at Home Goods! They have a fantastic selection of cocktail...