Courtyard by Marriott Detroit Troy — Hotel in Troy

When I checked in, the room that I was originally assigned was the FIRST room off of the lobby. Meaning this would ensure absolutely no privacy for my husband and I. Other guests frequented the halls incessantly. Small children were running and playing in the main hallway outside my door throwing ice cubes and screaming.

I went back to the front desk and asked to be moved to a quieter, more private room. To my utmost disappointment I was placed in a room on the 2nd floor EXACTLY next to an enclave containing an unfortunate cluster of the elevator, the ice machine, Housekeeping's laundry room and the main stairwell. Because I was running on a restricted schedule in order to make it on time to a concert that evening, I had neither the time, strength or wherewithal to go back downstairs and request another room.

Later on that evening, after returning from the concert, my husband and I endured a long night of intermittent sleep due to the excruciating sounds of the constant ringing of the elevator, the drunken, boisterously loud guests embarking/debarking the elevator, the constant roar, crash and refill of the ice machine and its motor, the whirling of the washing machines and dryers in the laundry room, and the opening and slamming of the door to the main stairwell.

As a courtesy to your guests. If there are no other rooms available on a floor, the representatives at the front desk should make the guest who's checking in aware that they are being place in a room that unfortunately sits in a high-traffic, noisy area. Thus giving the guest the option of choosing to stay in that room, instead of taking their free will by placing them in an undesirable location and expecting them to just deal with it. I felt that my comfort and the comfort of my husband was of no concern to the front desk staff. I felt as if I was just thrown into a room with absolutely no consideration whatsoever as to my privacy, the serenity of a peaceful sleep or comfort.

In the future, it would be a best practice to advise your guests BEFORE THEY REACH THE ROOM that the room they have been assigned to may not be the best option if they are expecting privacy and quiet.

However, if the representatives have no way of knowing where a room sits as it relates to high traffic, noisy areas, maybe it would be best practice to implement some type of system that would allow guest services to easily indicate where a room is through a labeling system or map of the...

Often people who stay in a hotel are there for business or pleasure. So either way you are looking for relaxation and an escape. The fire alarm started at 1:30 am the morning of my nursing board exam and was not shut off until just before 3 am. Apparently the fire department wanted to keep the alarm on until they found the supposed water leak. No fire, no giant safety concern to hotel guests, guests who all did not require the alarm sound to continue as it did. That may have been the preference of the fire department at that time, however I feel strongly that a better solution could have been chosen. The prices at the on site cafe are a little inflated, even for the area, there are TONS of amazing options right around the corner as well as delivery services though. The room was clean, decor was pleasant. Ask at check in if you are in a room that is shareable with your neighbor, as they will not disclose this initially. You can really get to know someone through their wall, grateful my neighbors were just excited Michigan State fans watching the basketball game and went to bed early - you might not be as lucky. Also loved their attempt at waste reduction with the large refillable toiletry items in the shower. Breakfast is not complimentary and the barista may not be up for staffing the area/not present even at 730am and they have been open since 6am and as the breakfast is not complimentary you have to search someone in order to get said coffee and muffin. Minus the alarm, searching for the girl to get me horrible Starbucks coffee/muffin, having a sharable room with the ability to hear full conversations, this hotel was very clean, clean grounds and parking lot, common areas were organized and clean, staff was friendly and respectful, unfortunately the whole experience left a negative taste in my mouth. (There were reservation issues as well lol) Cheers and hope you have a better stay. *I passed...

I am really impressed at how clean the rooms are. Super good job to your housekeeping team. The rooms are spacious. The beds are comfortable. The pillows are comfortable. The room smells good. It has a sliding door that leads to there patio. The a/c works very well. The front desk staff are exceptionally polite. I gotta say when I pulled up I thought this hotel was going to be a nightmare. The outside lacks! This place needs more oomph. I can't put my finger on it. But the inside is very professional looking they definitely did a good job in that department. The terrible roads and how busy it always seems to be in the surrounding area isn't great. Construction everywhere you seem to go in Michigan these days. Horrible! Makes everything so ugly, dirty, and cluttered looking. The television freezes up I contacted front desk and they sent someone to examine it. It's still freezing up and shutting down for no reason it won't turn on now. Guess they need to upgrade there televisions. But when it comes to hotels you have to weigh the pros and cons. Very pleased for the most part. Just a thought the side entrances that need a key card to enter..really should consider putting an automatic door type for opening and closing for guests. When your alone and have your hands full and the door closes on you ..ITS A NIGHTMARE. Or you barely make it and are standing with one leg and trying to keep the door from closing on you with the other leg.. yes PLEASE consider an auto type door...