Pilgrim Beach Village — Hotel in Truro

We have gone to PBV for many, many years and enjoyed it immensely until they changed managers a few years ago. TERRIBLE. He overbooks and then tries to change weeks or cottages. If you say you can't make the change, he gives your reservation away. I've seen other people with the same experience on Google reviews. This year he tried a different tactic. I made the reservation and mailed a deposit. For months, I emailed the manager to ask if he'd gotten the check as our reservation had been confirmed, but the check wasn't cashed. Finally, I said I'd need to contact the BBB if he refused to answer. He answered immediately then, said he hadn't gotten the check, and had given our reservation away. I don't know what kind of game he's playing but it's infuriating. As much as we loved going there, we will not return as long as he...

I booked a cottage with them seven months before our trip and received confirmation of our reservation. Several weeks before the trip I tried relentlessly to reach them to submit final payment. After a week of unreturned calls I finally talked to Paul the manager and he assured me our payment would be finalized and we could check in as reserved. TWO days before our arrival I received an email saying they couldn’t “fit us in” and they had no room for us! I left several messages and finally was contacted by a woman saying they had a realtor from a different property that could rent me a condo for more money! I was so upset that they ruined our vacation. They told me they had to cancel other people as well. I DO NOT recommend using this place. I...

Not really rated, as this was a literal nostalgia visit. Picked 5 stars just to be nice, post the picture, and comment that it was nice to see this place still operates, 40 years after I last stayed.

Many changes over the years, but it's still in a truly nice location on Cape Cod Bay. The beach is just as nice, the views are still as good, and its proximity to the National Seashore and Provincetown is a real advantage.

Wouldn't hesitate to stay again, on season, were I to have the opportunity. Thanks much to the gentleman working the day we stopped for taking some time out of his day to answer questions and for allowing us to wander around...