Extended Stay America Suites- Seattle - Tukwila — Hotel in Tukwila

From the beginning, it was a terrible experience. I booked the room for a weekend stay. When I showed up at noon and asked about early check-in, the front desk staff politely informed me it would not be available. Perfectly acceptable. So I met my friend downtown and we hung out until check in time. We showed up at 3:45 and were met by Amarita, who would prove to be the sweetest yet least helpful person in this whole ordeal. She stumbled over her words as she tried to use circular reasoning to explain to us why we would have to wait another 30-45 mins to get a room. Unhappy, but willing to overlook this inconvenience, we walked to the bar across the street to kill time. At the 30 min mark I called and was informed it would be another 30-45 min wait. My friend walked back to the hotel and asked to speak to a manager because at this point waiting almost 3 hours past check-in was unacceptable. Amarita and a blonde woman did their best to squash any problems they would receive from their manager by asking to call her in front of him. They tried to explain away the issues to he manager over the phone before letting my friend speak to her. The manager, Christine, then told him they would be discounting the room. Also, magically, there was now a clean room available. When he got off the phone with Christine, Amarita informed him they couldn't give the discount because it was booked through Orbitz. She told him to call Orbitz to get the refund. Cool. He comes back to the bar and tells me I need to go check in to get the room. On my way there he tells me to ask for the manager’s info just in case Expedia needed to get in touch with someone to pay out the discount. When I asked for the manager’s info, Amarita started to give it to me, but then the blonde woman stepped in and said they’re not allowed to give out that information. So I asked for at least a last name so I could give it to Orbitz. Again I was told no. During all this, Amarita went around the corner to take a phone call from who I assume to be the oncoming manager. She referred to me and my friend as "the problem". At that point I was visibly frustrated and I let it go and told my friend what happened after I got back to the bar with the room key. He decided the next morning he would go speak to the manager. In the morning, before we went out on the town, we stopped by the front desk, 9:30. Unfortunately there was STILL no manager to be found. The young man was on his second day at the job and was courteous as could be. He gave us the front desk number and asked us to call back later to speak to the manager. We wound up staying out until about 10 that night and were too busy enjoying our time out of that hell hole to think about calling. When we finally arrived back to our room, we were surprised to find all our stuff was missing. We called down to the front desk and a man named Tom answered. He informed us we had only been booked for a night. But I definitely booked the room through the weekend. They had acknowledged that upon check-in (when we were finally able to check in 3 hours past check in time). And our key still opened the room. They brought MOST of our things back in a garbage bag and apologized for the misunderstanding. The next morning my friend went down and was greeted by the district manager, Tom Zett. He seemed fairly annoyed with my friend initially, but warmed up after he explained all our stuff had been taken out of the room. He told my friend he would comp us a night and discount the second night. He shook his hand and said "I want to make this right." My friend came back to the room and told me I needed to call the booking agency to get the refund. I did and explained what the district manager said he was going to do. I sat on hold while they called Tom. I was on hold for almost half an hour. When they finally got back on the line they explained it took so long because he refused to discount the second night. He comped the first one, but that was it. CONTINUED ON NEXT REVIEW. RAN...

Due to some of my own unfortunate housing circumstances, I had no choice but to stay here for a serious extended stay (no pun intended) for nearly 4 months. But that doesn’t mean it wasn’t pleasant. On the contrary, it was extremely enjoyable to stay here with all of the delightful staff, readily available to give you the best of comforts and feeling of home, while here. These may be my own interpretations and impressions for the short time that I stayed here, but they are lasting ones. The location is perfect! Inside of its own private little culdesac, is safe from any troublesome or undesirable people. It’s easily accessible to two major interstate highways, grocery stores, leisure and fun, and a shopping mall. The rooms were very accommodating and comfortable for myself and my cat. I’d normally expect my first few nights sleeping on an unfamiliar bed to be uncomfortable, but in fact I slept restfully like child after a long playful day at the park. The kitchenettes are very handy as I like to cook for myself and eating out can be pricey. The satellite tv, WiFi, and especially hot water on demand is also superb since I don’t like having to wait for the water to heat up before jumping in the shower. Maybe I can be a simple guy, but I don’t need an extravagant hotel to feel comfortable and as if I’m at home. Although I didn’t have the opportunity to know these individuals for a long time, it feels as if I’ve known them all with these impressions, for years. Jaypee the manager, while running a tight ship, she always carries a smile, positive personality, and if you catch her unwittingly, you may even hear her singing like a Disney princess in the back of the office. Kelly, seemingly very stern at first by the way she carries herself and her speech, is seriously friendly and approachable with a jovial laugh and great sense of humor. Jorge is very attentive to the maintenance needs of all the tenants, whenever within his ability. It seems as if he really cares about his job and helping the tenants, and also very friendly as well. Don’t let the name fool you! She’s not a Saturday morning cartoon villain rivaling shelled ninja reptiles (or is she?), Shredder is full of positive energy, always excited to be there for any of your requests and needs, or even hearty conversation! Kalla, seemingly mysterious at first, she is very approachable and available to answer any question or help you at any moment. Lisbeth, the refreshing Saturday morning sunshine to brighten your day, is just as much of a commanding presence as Jaypee, but still the delightfully sweet and kind person to give you a sincere and wonderful smile while providing your hospitality services. Traveling can be stressful. And Soraya, having the softer voice and presence, gives you an instant feeling of comfort upon first seeing her. Given that I hadn’t had the pleasure of meeting all the staff, I know very little of Shameka. I only saw her once or twice in my entire stay, but as it occurs to me, she can be shy and quiet at first until a conversation is initiated. And, given that she works night shift, she stays dutifully busy in the wee hours of the night while everyone is asleep. The housekeeping staff, Delia and Kristin are always available to help you clean your room, provide you a cleaning product, or answer any other questions you may have. Their jobs aren’t on the front lines like the office staff or maintenance, but still equally valued and important. My only not-so-good, but by all means not bad at all, is not having more selection and variety for breakfast. The laundry facilities are more pricey than local laundromats, but still convenient and kept very clean. I seriously can not fathom why this ESA location has such a low rating on Google. I thoroughly enjoyed every day of my stay here, and had my personal housing not been a consideration, would stay longer term. Thank...

I think it best to share some of my background so that people understand the weight of this review. I’m a Project Manager and travel extensively. Here are my qualifications for the criticism that I will outline. Welding: Arc, Mig, Tig, Flux Core. Metal Cutting: Gas, Plasma, Burn Table. Machinist: Manual and Outside Machinist. Precision alignment: Rim & Face,16- Point, Reverse Dial, and Laser. Able to read Blue Prints, schematics, and Measuring Tools proficiently. Proficient Industrial Electrician. Run Conduit, plan, pull, and land electrical circuits (120, 277, 480,12,470). Experience in plumbing, carpentry, concrete work, and repairing machinery, equipment, conveyors, and vessels. Experience troubleshooting and repairing various mill systems. Nine years combined experience as lead and dept. manager. Managed Maintenance dept organized tasks for workers. Tracked inventory and ordered supplies. Interviewed potential employees, hired/fired. Supervised and trained employees. Improved employee retention. Built a working relationship with employees and customers. Worked with other depts. to solve problems. Fabricated and trained in the use of labor and time-saving devices. I understand Electrical, Mechanical, and Maintenance systems. And there were several issues with the hotel room I checked into. Firstly, when I flushed the toilet, the handle fell off, and despite my efforts to fix it, the toilet still wouldn't flush properly due to the wrong float and valve being installed. This caused the toilet to clog easily, and I had to use a plunger to unclog it. Additionally, the GFCI outlet in the kitchen didn't work, and the internet kept going out frequently at scheduled times. On top of that, the door handle fell off, and I had to reinstall it just to leave my room.

I requested a new room, and the manager allowed me to move. However, while I was packing, some random people walked into my room, and shortly after, the manager came banging on my door and yelled at me. He accused me of renting an unoccupied room, and I was put on the DNR (Do Not Rent) list and charged $319, including my deposit.

I believe that it was excessive for the hotel management to charge me extra fees and put me on the DNR list when they were at fault for the lack of communication and misunderstandings. I have stayed in hotels for half of my adult life and have never experienced such treatment before. Although I won't be returning to Extended Stay America - Seattle - Southcenter, I hope that the management can improve their communication and customer service...