Baymont by Wyndham Tuscola — Hotel in Tuscola

Reserved an accessible room. Bed was full size, not king, so asked for room change. Was told I should have called to ask about accommodations and not relied on website. We did get a room with a king bed, but they don't have handicap accommodated rooms with King. They have NO rooms with queens size beds. Room seemed clean, but refrigerator still held items from previous guest. Made me wonder how clean room actually was. Stayed 2 nights. Came back to room on 2nd day to find all our dirty towels still on the floor where you are asked to leave them. Wastebaskets not emptied. Checked with front desk and was told "they told me they cleaned" with a funny look. I said, it's definitely not cleaned. She gave me a stack of clean towels. Pool was cold, not heated. Hot tub still VERY noisy as previous guests stated. Our family had rented 4 rooms for these 2 nights. Family member was questioned extensively when they arrived later than others about whether they were a "local" and if they were really staying overnight. There was a group of men partying in the parking lot with music and alcohol until after 11pm almost outside our window. Management seemed to condone this. When checking out mentioned the room not being cleaned up the one day and she told me they never do. But yet our family members received clean towels in their rooms and the desk person from previous day told me it should have been cleaned. They really need to get their cleaning protocols in order. Was told breakfast had cheese omelettes, but none to be found. Room was centrally located to where we wanted to go, so a plus. Have stayed in worse hotels. This...

I have not even made it through the door and I need to leave a review regarding the horrendous customer service. The ABSOLUTE worst customer service I have ever experienced. I called to inquire about reserving rooms for an upcoming stay. After selecting the option for reservations I was connected with a gentleman who kept needing to speak with his colleague regarding my questions. After the reservation was made, I was emailed a different rate than what was discussed and listed online. I called back to my surprise I spoke with a woman name Kendra (or something of the like), who had the nastiest attitude and lacked professionalism. She told me When selecting the option to make a reservation, that transfers you to a call center instead of the hotel directly. She had nothing to do with my reservation. I tried to explain to her the number on the reservation confirmation was the hotel's number how is it that they managed to bounce my call to call center or third party service. She told me that I needed to call an 800 # which she seemed clueless to provide. I did not need to call an 800# to book the reservation why do I need to call one to cancel my reservation. I enjoy staying at Baymont and all Wyndham hotels but if she can't be fired, put her in a back office where she does not need to deal with customers. If you hate working with customers so much perhaps she should seek another career. There are plenty of unemployed people due to covid needing employment. She is an...

Room was clean when arrived, met needs in room. However was extremely disappointed with the pool being “out of order” the whole stay when this is the reason I choose this hotel because at the price and having a pool for my daughter to swim in. When we got her and the pool was “out of order” despite when asking the staff no one could tell us why. A note said hot tub jets weren’t working which would have nothing to do with the pool. If I knew I wasn’t going to have access to a pool I would of stayed in Champaign for same price without a pool or else paid the more expensive rates to have a pool and stay in Champaign where our other activities were planned for.

Breakfast was terrible too… consisted of bagels and cereal. Two of the bagels were moldy I picked through until found one that wasn’t. They had French toast but was in a ziploc bag that you then heated up in a microwave and tasted terrible.

It’s a decent room but don’t expect anything other than a bed to sleep in. Especially when the “free breakfast” is a joke compared to even basics at most hotels and the pool mysteriously closed and no one could tell me why. Asked at least for a discount refund on room and was told they’d have to check with manager who apparently isn’t available at all to speak to either. Just all around very frustrating and won’t ever...