The Founders Inn and Spa, Tapestry Collection by Hilton — Hotel in Virginia Beach

The convenience of where is right off the highway is also a big plus. This is a lovely complex that reminds me of what it's like to be on a college campus. Place is sprawling and well kept. The hallways are slightly outdated with cutesy wallpaper borders that are reminiscent of the early 1990s, but it's all neatly done so it's enjoyable.

I regret having to give only three stars because it is a beautiful complex, but there were so many little issues from start to finish that I felt they all added up to so many that I would not feel right comparing this to a 4 or 5 star $150 property. I have stayed at a lot of Hilton hotels and aside from the lovely property, this was by far the most disappointing.

The little issues were as follows: It was unclear where to pull up to check in. Seems like a small thing but it causes some angst when there are a lot of cars around and you're not sure where you should be going. It was an unnecessary thing because it would have been easy for them to put the name of the hotel at the door. I forget what the sign said, but it was not clear I was in the right place. My husband had to run in and find out before I parked because the parking wasn't close. Upon check-in our agent was lovely, but I would have appreciated hearing about the Wi-Fi process, the checkout time / process and whether or not there was a free breakfast. I did ask about breakfast and I was told there was a buffet and about every single food served at that buffet, but she did not specify that there was a charge of 18.95 per person. When you consider that most Hiltons serve a free breakfast, you can imagine why I assumed it would be free. I only found out later when I scanned their Hilton code and read up on the services at the hotel. There was room service here by the way, and that is a big plus for many! The parking lot was a very far distance to the elevator in our bldg. I did not see any luggage carts, nor was I asked if I needed one when I was still inside the main building. Being that this was not one of the cheaper Hilton hotels, I don't think that was cool! In the room I noted that it was a little smaller than usual, as it was on the third floor and had a sloped ceiling. However, it seemed very comfortable for the most part. The longer we were in it though the more we realized some little things that were somewhat annoying. For instance, the heater made a very large clunking noise each time it turned it off, which was often. It was waking us up throughout the night. I tried to take a shower to wash my hair and was unable to because I have very thick hair and the water pressure was extremely low. I mean extremely low, not just a little low. It was a shame because it was a beautiful shower! The pillows were quite uncomfortable. We are used to Hilton properties having nice pillows, although not as nice as Marriott or some other chains, but these were truly subpar. We were also taken aback by the fact that there were very thin covers on the bed. They weren't even pretending to be blankets, they were basically a bed sheet and a thicker sheet over it and that was it - we searched for something warmer and were disappointed, which unfortunately necessitated us keeping the heat on all night.

We like to get ice upon arriving and leaving, but the ice machine on our floor was not working. There was no sign telling us this. I would have reported it but I did not feel like walking to the main building when we were leaving (cold out!). Also, I was unaware that we were supposed to check out since there was a key box at the exit door when we were leaving in the morning. We dropped the keys in there assuming we were all good but then I later got notification on my phone to check out in the app. Fortunately, I found this prior to the 11:00 a.m. Check out time. I think we should have been made aware of the process. It's a simple matter to give information to your guests. There was no line & no good reason not to give all info upon arrival at a hotel that thinks it's nice enough to charge $18.95 for their...

We stayed at the Founders Inn and Spa, Tapestry collection by Hilton during 2022 memorial day weekend from May 28th to May 30th. It was two adults and two kids in a Queen double room. I stayed here previously on two separate occasions and felt that the accommodations were pretty decent. Upon entering I noticed that the room had a old smell for lack of better words but I am a pretty reasonable person so I won’t hold that against them, but they do need to shampoo the carpet and clean or reupholster the furniture in the rooms. There was a green chair in our room that had visible stains all over it so I was not comfortable with sitting or putting my stuff on it. I encountered two wash cloths that had marks or stains on them in the bathroom. If there are stained towels and washcloths then you have to throw them out and get new ones it’s just that simple. On Sunday morning I got up to shower and went to use the towel that was already on the towel rack to see that it had dried blood on it. My son was brushing his teeth at the additional sink and found a piece of old dried up food in the corner that the cleaners missed. The bloody towel, stained wash cloths, dried food and the chair was too much for me so I went to the front desk and took the towel with me so that they could see it. I asked to speak to a manager and I was told that a manager was not available at that time. I explained that for the amount of money and the overall health of me and my kids. It was unacceptable and I would be expecting some type of a discount. I was advised that they would have the manager reach out to me. I honestly wanted to leave at that point but it would have ruined our time for the events that we had set up and it would’ve been very costly to try to find another room. Once we returned later that afternoon I went back to the front desk to request washcloths and towels and to also inquire if the manager had been back in or called. I was told that there were no clean washcloths and towels and that the manager had decided to take $100 off of my bill and also gave us four lunch vouchers for the hotels restaurant Swan Terrace Grill valued at $16.95 a piece. At that point it was too late for lunch so I decided that we would take advantage of the vouchers the following day which would be Monday our check out day. Needless to say we never got clean washcloths so from the time I requested them on Sunday mid afternoon up until Monday morning there were still no clean washcloths they did give us hand towels to serve as washcloths and the regular towels. We check out on Monday and let the kids swim one last time and then we go to utilize our vouchers for lunch. the lunch vouchers were given to try to make up for the already bad experience and then the restaurant was bad as well. The service was horrible there were only about four tables that had customers but ordering took forever and the food took forever. There was Wait staff literally walking and hanging around but nobody was walking the food to the tables. I have been a waitress before and it is not that hard especially when you only have four parties in the whole restaurant. the slowness and incompetence was amazing to me and the restaurant just added more insult to injury. I left a tip only because my heart would not allow me to not give her at least $5 but it was in no way deserved and the food was nasty. I don’t feel I was compensated well for the experience and I will never stay there again it should not be on the Hilton app it is not on Hilton standards and it is definitely gone down to a 2.5 star rating at best. I will not stay here again and I will not recommend it to anyone. There is no excuse for this other than people need to be accountable and do their jobs and provide the service that they claim to provide especially when people are paying...

Came to the area to visit my daughter and needed a NICE, pet friendly accommodation - the choice was between The Founders Inn or another hotel with an ocean view. We opted for The Founders Inn and sure glad we did! I had booked thru a 3rd party site and unknowingly selected an accessible room that was NOT pet friendly. I called the hotel the night before our arrival and Britney was able to change our reservation to accommodate our needs. When we arrived the following day, Britney was there and noted the reservation was changed back to the original not pet friendly room, so she again changed it without any issue. In signing the Pet Agreement, I asked for the date, then made a comment to my daughter that I should know the date being it was mine and her father's wedding anniversary. Britney overheard and when my husband walked in, she wished us both a happy anniversary and said she was going to send us a bottle of wine. We graciously thanked her, but didn't have any expectations since we didn't book the place to celebrate our anniversary (we had our 2 littles & our dog with us - hardly romantic lol). We unloaded our belongings and left the hotel with our older daughter to run around and have dinner. When we got back to our room, there sure enough was a bottle of wine and 2 wine glasses waiting for us outside our door! Such a thoughtful and pleasant surprise, since we weren't really expecting a follow through. The room & bathroom was clean, close to the building entrance, which was perfect for us because we could get in and out easily with our anxious pup. The Swan offered a delicious brunch with similar level of customer service. The grounds are lovely, my dog enjoyed the dog park, and my kids enjoyed the indoor pool. My only complaints are: 1.) I was looking forward to soaking in the hot tub but it was out of order (I suspect bc of COVID? Many hotels seem to have closed their hot tubs since COVID so I won't hold that against The Founders Inn), and 2.) The fan in the room ran constantly and we couldn't get it to turn off. Considering those minor issues being the only complaints, I would consider this stay an overall "A". We will definitely be back...but next time I'll book us a suite in the main hotel for a romantic getaway and leave the littles and the dog with my...