Best Western West Greenwich Inn — Hotel in West Greenwich

I had rented a hotel room on a Saturday night for a noise-free environment and the hotel was quite the opposite of what I was expecting. People were very loud and partying at night. I could not even sleep. Besides, there were multiple problems with the hotel room itself: initially I was given the wrong key for the hotel room and had to go back to the receptionist to inform him of the issue; then there was the problem of the TV remote not working and had to call the receptionist again. Also one of the lights was out in my room. This was not all, however. I went to go use the pool and the jacuzzi and the fans had been turned off the whole time and the smell of the chlorine that they put in the pool was very high. I had watery eyes from the chlorine and they had turned the fans off to put out the chlorine smell. This was the first night that we tried to do it and we could barely stay there for ten minutes and then I went and reported it to the receptionist. I was told that somebody had turned off the fans and that was it.

Then the next morning we went to use the pool and jacuzzi again and the issue was the same with the overwhelming smell of chlorine in the pool and jacuzzi. Now I had realized that it wasn't just the fact that last night the fans were off which was why there was so much chlorine smell. It was that they had put way too much chlorine in the pool and the jacuzzi. There were additional problems as well; they gave us dirty and stained towels to use.

There was also a lot of noise in the pool. Ghetto people were there playing rap music, carrying their handy radios with them and blasting out music. It was a very unpleasant experience to say the least, with very lewd people. I also reported this issue to the receptionist with no results. I was only told that they can tell them to turn it down but at the end it will be up to them. So I did not stay long in the pool the second time either and I simply left.

I would definitely not recommend this hotel to anyone. I would much rather pay more and have a pleasant experience than go...

I would HIGHLY RECOMMEND this place to anyone . I stayed there 08-01-2020 and checked out 08-03-2020 . My room number was 205 .... First i want to say how clean the place was . From the lobby it smelled good and looked nice the floors looked polished there was no candy wrappers or any trash on the floor it was well kept as well as the hallways were VERY CLEAN as well and both the lobby and hallways smelled good like refreshing. When i got to my room the room was very clean . It had a microwave and a mini refrigerator which was brand new And modern and still had the plastic on it , i checked all the drawers and they were all clean nothing left behind . The room smelled good and was very clean . The ac worked very well i had no issues with anything . And even during this pandemic they had the pool open but by the way the hotel was kept and clean i had no issues and felt confident enough to go in the pool . Then again with all the chemicals and clorine people use in pools why should u even have to worry . The pool was clean , water was see thru to the bottom of the pool very clear n was not dirty . All in all i rate this a 5 out of 5 stars and I WILL BE GOING BACK NEXT WEEKEND AND MIGHT ACTUALLY START MAKING IT AN EVERY WEEKEND THING . Might even stay there for a week or 2 . All in all i had a great experience and im glad i choose them . Will be going back this weekend . Great staff and even the manager i spoke with myself n he was an amazing guy very kind and polite n was willing to help me out with whatever i needed . Even the outside of the hotel was well kept and very clean this will be my new go to hotel from now on even the cleaning ladies in the morning was very nice to . At the end of the day i just had an amazing experience i have not witnessed or encountered any other problems like the negative reviews below said and i was just there so if your thinking about going this is the place to go and do not have any hesitation just book the room i promise ull have a...

Best Western West Greenwich Inn|Google review summary|3.9|682 reviews|5 ★ |4 ★ |3 ★ |2 ★ |1 ★ |Reviews on other travel sites||Tripadvisor|4/5 · 572 reviews||Priceline|7.2/10 · 417 reviews||Trip.com|3.9/5 · 102 reviews|Reviews|Search reviews||Michelle Brenneman|1/5|just now on Google|I would not recommend this hotel. We were quoted one price on the phone, and when we got there, we were charged sixty dollars more. The amazing part was we were at the gas station right beside the hotel, when we called. We drove right over and the night manager was checking me in. He received a phone call while he was putting my information in and told me The price is now 200.00 dollars. I said you quoted me 139.00 less than five minutes ago. He said the owner just called me and said I had to charge you 200.00 instead. The check in time was over 30 minutes. I was told they got a new computer system. We were so tired we did end up spending a night there. I went down first thing in the morning to talk to the owner, and he was not going to be until monday. I was told he would call me on monday. He called me ,listen to my concerns. Then he explained why he changed the price. I explained that if you go to a grocery store and a price Is marked one way and you get up to the register And they realized it was marked wrong, You would get it for that price. I said you know I was quoted 139.00. I even explained that there was a sign in my room that gave the price of a 139.00,149.00 or 159.00. He told me that was not for a weekend, and he was charging more. He also reassured me that there were no other rooms in rhode island that night if I would have looked so I was lucky to be in his hotel. If you want to pay extra|This is your hotel!! I even called best western themselves and they said I would have to deal with the owner of this facility. Do not stop here!! To top it off the continental breakfast eggs were so wet rhet were disgusting. The room was in...