Super 8 by Wyndham West Greenwich/Providence — Hotel in West Greenwich

Let me start by saying that I have stayed at other Super 8’s and have had excellent experiences. However, my husband and I are extremely dissatisfied by our recent stay. Upon arriving at about 7pm to check in, my husband checked in with a friendly front desk person and his first impression of the lobby was positive. However, that's where it started and ended. We noticed that numerous rooms seemed to be occupied by long term tenants (most likely living there) and that impression was concerning. However, we went into it with open minds, THE FIRST ROOM we received was like walking into a dank, musty room and appeared very dirty, dusty and maybe a little outdated still. Several lights did not work which we could have dealt with UNTIL my husband decided to go grab ice and picked up the ice bucket that was still full of leftover water from previous guests (I hope), he went to the sink to dump it out and it went into the sink and then right out onto the floor. He discovered that the sink was cracked and leaking dramatically. He went to the front desk to get a new room as that was awful. They immediately apologized and moved us but literally gave the impression they knew nothing about it. |The second room wasn’t much better. My husband did a quick inspection for moving in and thought it was “okay”. Well, we unloaded our car for the 2nd time and started getting settled in. Same thing, upon opening the door that same dank, musty room smell hit me. At this point I assumed this was the norm so I went with it. Upon closer inspection, the floor(s) were dirty and sticky, the bathroom had some black mold on the ceiling, the shower looked like it had been burned or melted in spots and just unclean, there was a film or something on the tv (which we couldn’t get to work) and everything just seemed unclean. It seemed the beds were the only thing that was clean. Trying to find plus for my c-pap machine proved to be interesting since there wasn’t one near the nightstand, which I wish I hadn’t moved due to debris of sorts behind it. I had to go without it. I have never been in a hotel/motel room that made me run out and get MY OWN Cleaning supplies. Unfortunately, due to the hour that had to wait until the next day. |Now, as far as the neighbors were concerned in this new area, also seemed to be long term residents, knocking on doors all hours of the night and just randomly “lurking” outside. ||We had already paid and committed as we were attending an event in the area, along with 2 other couples who also stayed at this location and had the same experience. However, this was a place we would have left in an instance. After cleaning our own room it was more manageable and put us at ease in the room at least but that is uncalled for. I am more than embarrassed that we recommended the hotel/motel to our friends and we will not be returning to this location again. Very frustrating to say the least! Not worth the money at all and EXTREMELY upset about this experience. I did reach out to Wyndham Corporate and was told I would be contacted by the hotel staff for a resolution and I only received a very generic, automated email from the hotel. Not happy to...

Let me start by saying that I have stayed at other Super 8’s and have had excellent experiences. However, my husband and I are extremely dissatisfied by our recent stay. Upon arriving at about 7pm to check in, my husband checked in with a friendly front desk person and his first impression of the lobby was positive. However, that's where it started and ended. We noticed that numerous rooms seemed to be occupied by long term tenants (most likely living there) and that impression was concerning. However, we went into it with open minds, THE FIRST ROOM we received was like walking into a dank, musty room and appeared very dirty, dusty and maybe a little outdated still. Several lights did not work which we could have dealt with UNTIL my husband decided to go grab ice and picked up the ice bucket that was still full of leftover water from previous guests (I hope), he went to the sink to dump it out and it went into the sink and then right out onto the floor. He discovered that the sink was cracked and leaking dramatically. He went to the front desk to get a new room as that was awful. They immediately apologized and moved us but literally gave the impression they knew nothing about it. The second room wasn’t much better. My husband did a quick inspection for moving in and thought it was “okay”. Well, we unloaded our car for the 2nd time and started getting settled in. Same thing, upon opening the door that same dank, musty room smell hit me. At this point I assumed this was the norm so I went with it. Upon closer inspection, the floor(s) were dirty and sticky, the bathroom had some black mold on the ceiling, the shower looked like it had been burned or melted in spots and just unclean, there was a film or something on the tv (which we couldn’t get to work) and everything just seemed unclean. It seemed the beds were the only thing that was clean. Trying to find plus for my c-pap machine proved to be interesting since there wasn’t one near the nightstand, which I wish I hadn’t moved due to debris of sorts behind it. I had to go without it. I have never been in a hotel/motel room that made me run out and get MY OWN Cleaning supplies. Unfortunately, due to the hour that had to wait until the next day. Now, as far as the neighbors were concerned in this new area, also seemed to be long term residents, knocking on doors all hours of the night and just randomly “lurking” outside.

We had already paid and committed as we were attending an event in the area, along with 2 other couples who also stayed at this location and had the same experience. However, this was a place we would have left in an instance. After cleaning our own room it was more manageable and put us at ease in the room at least but that is uncalled for. I am more than embarrassed that we recommended the hotel/motel to our friends and we will not be returning to this location again. Very frustrating to say the least! Not worth the money at all and EXTREMELY upset about this experience. I have also contacted Wyndham corporate and was told I would receive a response from this location and only received what seemed to be an automated generic response and no...

On Friday night July 11, 2025 we had a family emergency that required travel to Providence, RI and hence needed an overnight stay in Providence. I am not familiar with the area and as opposed to going directly to a hotel/motel , I searched in Expedia. Room availability was limited and not many options available. I narrowed the Expedia recommendations down to 2 motels that were in the price range of 200-260 and decided to go with the Super 8 by Wyndham West Greenwhich as it was 20 minutes from the address we were visiting. The price however for a room with two double beds at Expedia was $322 plus tax totaling $363.92. Faced with the situation at hand and comparing the Super 8 vs Motel 6 which was $200 decided on the Super 8 because photos of property and room looked decent and as per description appeared we would be getting our moneys worth. I did not have much time before bed to made a decision that Friday night as we had to head out early. I was able to check in online via a link sent to my phone which was great as we had to tend to family emergency and I was not able to get to Super 8 until almost 10pm Saturday evening. The front desk clerk was very nice and provided room keys and information. However when we checked in to the room we were in for a long night. It was not what I had expected . The air smelled of mold, and felt damp in the room. There were gnats in sink and bath tub, mold around the tub, wall where bath faucet fixtures are busting loose. Towel bar holder was spackled over paint. Light fixture above sink outdated, filthy. No soap or shampoo in soap dispensers, only 2 tiny bath soaps provided. Pillow filling was busted. Bed mattress in first bed needs to be replaced as well as those pillows. We did not sleep well that night. I reported our discontent with front clerk especially in light of that a room priced for $363.92 should not be in those conditions. He informed me that the rooms for Saturday were priced for $160 which means that I paid more than double for that disgusting room. He told me to follow up with Expedia which I did, however Expedia told me I should be instead working with Super 8. Meanwhile it was Expedia who quoted the higher price. Long story short, I learned a lesson here to take time and do research before booking a room in future and never through Expedia. This...