Microtel Inn & Suites by Wyndham Windham — Hotel in Windham

The hotel was clean and nice but my experience with Bob the overnight worker is horrifying. I feel discriminated, targeted and threatened. Bob has threatened to call the police on me and my fiancé. My first experience with Bob was Wednesday night. I came through the back door and I was not noticing that it was employee parking. When I walked in the back he came straight to the back with a very strange attitude and said you can’t park here, I said I can’t find parking in front so This is easiest. He then said very rude, well if you can’t find a spot out of the 200 in front I will for you. At that point I moved my car and came to the front. When we got to the door bob came and opened it and said I see you rolling your eyes if you have a problem you don’t have to be here. I walked away and went to my room. Next morning my fiancé said he was eating waffles and the lady near him asked what was good and he said the waffles. He told me then that Bob came running up telling him he was calling 911. I was not there but I don’t understand how my fiancé eating breakfast could jump to a 911 calI. Following night I went downstairs to get my charger. I called and Bob came to the front and said there are side doors you can use instead of me unlocking. I said I feel safer going this way because it’s closer. At that point he said you can either have a good stay here or not I am just telling you. I felt highly offended and threatened. Then upon coming in I asked Bob for manager information. He then started to tell me about his encounter with my fiancé and said that he was terrorizing the guests and that the older people were shaking and that he will call the police. I said to him that I would like him to define to me terrorized. He said my fiancé was loud. I told him yes that maybe true but that is not terrorizing. Now as I am standing near the elevator Bob pulls out the phone and says I will call 911 right now and says two calls and your kicked out there is already one. He then dialed 9-1 as a threat. I said good night Bob I don’t want issues. As I am about to go up the elevator he puts his arm in and then tries to continue to confront me. I said Bob i am done have a good night. I feel so threatened, humiliated and discriminated. I feel as though we were targets and he just wanted to get us out. I am not a confrontational person and I like to keep peace. I wrote corporate and the manager and I am hoping they do the right thing and watch the cameras. People like him should not be able to use their authority to...

Delayed welcome? I arrived the evening of my reservation only to have to wait another 10 minutes with my luggage and bags in hand as the woman at the front counter was on a call when I arrived. No acknowledgement was made on her part that I was standing there until she was off the call. There was a secondary woman standing behind the counter who looked nervous that I was just being ignored but she wasn’t notably cordial either. Ironically enough, I hear the first woman explaining to the second one that a live customer takes precedence over phone calls later that evening when I came back through the lobby.

Karl/Earl clearly lacks hospitality training and pretty much killed any chance I’d be staying at that hotel again. As someone who frequents the area for work, I’m a return customer to establishments that offer exceptional service.

I had booked two nights at the hotel under two different bookings. The first night was for an event in the area and then booked a second night a couple days later because I wanted more preparation time for my event. After the first night, around noon after I’ve already left for work, I receive a phone call from him notifying me that my belongings are still in the room and that check out is at 11am. I corrected him and told him that I was booked for two nights. Begrudging checked the system and confirmed that I was indeed booked for both but then went on to insist that I come back and move my things to another room. Multiple times during that same call, he was either getting distracted or clearly ignoring me because I stated that I was not running back to the hotel to move my things in the middle of a work event. As someone standing at the computer, confirming I was paying for two nights, and attempting to cause a scene with a customer, I was surprised and angry that he would not figure out how to fix the issue on his end. When he realized I wasn’t backing down, he said he’d try to figure it out.

I called back 10-15 minutes later and miraculously, he figured it out. Was it a miracle? Perhaps. Was it reluctant effort in handling an issue? Probably that.

Either way, Microtel in Windham, ME has been...

STAY AWAY!!! Stayed at this hotel when they first opened and it was great. HOWEVER, our last TWO stays on TWO seperate occasions in the last month was absolutely HORRIFYING! First incident we booked and got 3 hours of sleep due to people running in the hallway, partying, banging and slamming doors all night. Literally from 10pm to about 3 am and we called the desk and it actually got worse. We told the hotel employee upon checkout of our awful experience and he just said he was sorry to hear that and they heard the noises too!!! Unreal! But nothing was done about it and not even a discounted rate or refund for the inconvenience. He did mention, next time put that you want to be put away from people so we gave this one more shot and did just that, requested top floor away from everyone. So what did they do? Put us on the top floor with people accross from us, under us, and beside us!!!! Not even half the parking lot was full either on this night. So no need at all to be assigning rooms so close to one another and even with asking to be away from people due to noise and also informed them that a guest in our party suffers from ptsd and anxiety. The night went on just like the first time! People laughing, banging and slamming doors, partying, car alarms going off at 1, 2, 3 AM! So we tell them again of this and they just say oh no sorry. No offers of discount or refund or real solution. We did what you said to do and give up. STAY AWAY...