Holiday Inn Express & Suites Winner by IHG — Hotel in Winner

This could very easily have been a 5 star but it misses even the 4 star due what seems to be a general lack of routine housekeeping.

There are a lot of great things about this hotel which would take a typical 4 star rating over the top such as the awesome blackout shades with framed edges to block out all the light (I have this at home but I’ve never seen this in a hotel before, pretty awesome) a Keurig coffee machine, cool toilets that do half and full flush… and so on.

The general condition of the hotel is very nice and well kept. Staff is friendly and the continental breakfast with their biscuits and gravy, scrambled eggs, omelets, bacon as well as a full assortment of drink choices and cold food items including yogurt is all really excellent. The pancakes machine was out of order but that kind of thing happens, can’t fault them for that too much.

So with all the great things this hotel has to offer, where did it miss its mark? Well, one thing I always check in a hotel is the air vents and heat/AC unit. The last Holiday Inn Express I stayed in was on point with this, everything was freaking spotless. This one, however, missed that mark.

Another disappointment was when I jumped in the shower at 5:30 AM, the shampoo, conditioner, AND body wash were all COMPLETELY empty. I spoke to a co-worker who stayed here as well and he said that his body wash was also empty but he did have shampoo and conditioner.

The headboard had a layer of dust on it… not horrible but you would think that would be something that would be wiped after each stay but apparently it’s not.

As far as places to stay in Winner SD, you might not find a better place… for the most part it is a nice hotel but a little attention to the routine housekeeping would...

The Manager needs to go. I booked my room over 6 weeks in advance for our class reunion. I did it online so I called and confirmed it afterwards. Everything was good to go. I had other classmates ask me about rooms a few days later. So I called back to see if a room could be connected to mine. Since I had the suite with the jetted tub, they told me they could get one on the same level. So they again confirmed my room. I never ended up adding the second room. A few weeks later, the manager called and said a wedding booked that room before I did. He said he would give me a discount on my room. I let it go for a couple days, but I had a friend that already had a room. She wanted to come in a day earlier so I said I would get the room for that night. I called and asked to talk with the manager again. He said he remembered me and would cancel the original two nights and add Thursday night. Thursday when we got there, he at first told me the conversation never happened and that they didn't have a room for me. He again said he would cancel my other 2 nights. Luckily someone didn't show up and they got us into a different one. He clearly doesn't know what he's doing. I reserved the room with a prepaid card. I see this morning they tried to charge it for the 2 nights I requested twice to cancel. I am a rewards member and cancelled before the...

Went to Winner for a class reunion. I placed my reservation in August for Oct 7 for 2 nights. When I got to the hotel I checked in at the front desk and the checkin went smoothly. The morning of Oct 8 the front desk was knocking at my door telling me it was time to leave because I only booked it for 1 night. I explained my reservation and they said they would add a night and not bother me again. When I received my bill I noticed they were trying to charge me $20 more a night than what I had originally booked. The manager immediately gave me the correct price. Later in the day of Oct 8 the manager called me and asked why I never checked in on Oct 7. I told him I did check in and I had just talked to him that morning. He said I had a different name on the reservation. I only have one name. Luckily it was figured out and I did not have 2 charges on my card but it was extremely inconvenient. One of my friends called and confirmed their room 3 times before their arrival date and when they showed up the hotel told them they didn’t have a room. And the hotel never accommodated them at all. The room was clean and comfortable. The staff has no idea what’s going on and obviously don’t communicate with each other. For the high price you would think they would have their...