EAST STAR HOTEL — Hotel in Samarkand City

The hotel itself despite good location built in such a way that most of the rooms do not have any view - windows look either at oposite wall or into a small yard inside the building. Rooms are pretty good equiped, clean and confortable. But the management as well as the personnel need to be properly trained! We've spent a night there. I've woke up in the middle of the night because of very loud noise in the corridor. I went to the reception man on duty, but he was not able to find out where this noise comes out. My wife also meanwhile woke up and she found the reason for the noise... apparently a big window which is located pretty high above the wall in corridor was left open and because the weather has been sharply changing at this night the window was closing and opening and making extremely loud noise. Since the window was located very high I had to help pure reception man to close the windiow. All these actions took more than half an hour. Needless to say, we could not sleep well the rest of the night and in the morning we had to wake up earlier as our transport to the next destination was waiting for us. When I complained by the hotel manager (or may be even owner), he even did't dare to apologize for this accident with window and simply offered 10% discount which on my view was not enough compensation for the sleepless night! Obviously the staff of the hotel needs a good training. Knowing that there will be a stormy weather at night the duty manager should have controlled the whole building and make sure that cleaners do not leave the windows open. The manager need to learn to be polite and...

Looks can be deceiving... The Hotel looks amazing from outside...plush lobby, lifts etc, but from the inside, it's pathetic...despite having ready rooms they demanded an extra charge for early check in even 2 hours before... The bed was broken and when we complained they said why didn't we say immediately.. yeah rite...we are sorry to have gotten tired!!! No hot water in the shower in winter times, no water in the hand faucet and cheap toiletries!! Cold breakfast and refusal to even toast the breads was quite shocking.... Moreover, they misinformed and misguided the timings and closing days of certain tourist places which again was very saddening. We booked the large deluxe room, only to realise there is very limited natural...

I strongly recommend not to select this hotel. The decoration is good, the room is very clean and comfortable, but the breakfast is a little simple. However, the mostly impressed is, it looked not like a hotel, it turned out to be a party center. I stayed for three nights, for the first night, there was a party made the whole hotel very noisy. I complained but nothing changed, the party finished at about 11:30PM. The second night was quite, while a party came again the third night, this time, it finished until...