Medina Hotel Samarkand — Hotel in Samarkand City

The facilities and cleanliness are acceptable. However, there are notable differences in the staff’s attitude: some employees are very attentive, while others seem uninterested in their work.

I would like to highlight several negative aspects regarding the service in the restaurant. First of all, the slowness: waiting times are excessive. A concrete example is ordering a coffee, being told it would take five minutes, waiting 20 minutes, and never receiving it. The same happened at the Yasmin restaurant, located within the hotel.

Another incident that concerned us took place in the pool area. One day, my partner saw a man leaning out of a window, pointing his phone toward the pool and recording teenage girls in swimsuits. When he noticed we were watching, he quickly closed the curtain and stopped. Situations like this should never occur; greater presence and supervision in the area would have prevented it. In addition, we suspected that some employees were using the facilities themselves, which gave an unprofessional impression.

In conclusion, if the hotel wants to open up to tourism and leave a good impression, there are important aspects that need...

I can’t stay silent about the situation we experienced at this hotel. Upon arrival, the front desk staff claimed our reservation had been canceled by Booking.com, even though we had clearly booked through Agoda. When I mentioned this, they began making calls and, after some time, found us a room—but in a different hotel nearby. It was clear they had overbooked and were trying to cover it up.

After spending one night in the alternate hotel, we were surprised again when we were told—while heading out for sightseeing—that we had to vacate that room immediately. No one informed us in advance. Only then were we moved into our originally booked room at the Medina, but we couldn’t check in until 2 PM. This was incredibly inconvenient, especially since we were supposed to be staying there for two full nights from the start.

The whole situation was chaotic and poorly managed. The only real positive was the breakfast—it was genuinely tasty. However, the pool seemed poorly maintained, with cloudy water suggesting it hadn’t been cleaned regularly.

Overall, I have very mixed feelings about this stay. I’m sharing this so future guests are aware and can decide...

Fantastic service by the hotel team. Thank you for accommodating us and providing top notch service- from fantastic breakfast spread!!, free shuttle to and fro train station(blessed to be even sent by boss akbar), great kind, polite staff frm front office to breakfast staff, they allowed us to extend stay by a few hours so we can complete our prayers before our train, they can provide n plan tour services if you need, but since we prefer to do diy, yandex was able to fetch and locate us easily(safe place to drop us off), walking distance to the marts and restaurants selling local and indian food(try out the shops nearby guys! Very good location for all these and away frm touristic area n prices), as we walk to the different attractions, it was abt 15mins walk and was easy for our kids (4-10yo), there’s a mosque nearby for Friday muslim prayer and a bakery right in front of it!, if not yandex is easily available. Theres a restaurant right beside the hotel for u to try too. Thank you for everything and we appreciate yr kind hospitality to make it a very pleasant stay for us. Will come back here when imam bukhari mausoleum...