JW Marriott Hotel Hanoi — Hotel in Hà Nội

I stayed at the JW Marriott Hanoi hotel for 7 nights: July 5th to July 12th, 2025. Below are my views on the good (+) and not-good (-) about this hotel. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staffs as a guest and a loyal member. ||Good things:|+ The staff members from to the reception were friendly, hospitable, and polite. They sent me to the executive lounge on the 6th floor to check in.|+ They upgraded me to a junior suite, facing the garage (which was not very nice: see my negative points)|+ The JW Café has a nice and open view to the lake and the surrounding area. The staff there are very polite and hospitable, especially Huyen. There was a day I was sick and she offered to provide ginger tea with honey and lime, which was super helpful. I was looking for a banana one day and there were none, and the following day Huyen brought me two bananas when I stepped into the café (though I didn’t ask for)|+ At the Club/Executive Lounge: Huyen My was the best host in a lounge that I have ever met. She spent time talking to me and my wife while serving us there whenever we met her. We were talking to her about how great the Bun Cha was the day I checked it. Though it was not in the menu for the rest of my stay, she managed to order it specially for my wife and me later. She also introduced us to some local must-try delicacies such as Banh Com, as it was in season. With a nice surprise, she actually ordered two types of Banh Com, one fresh and one with Mung Bean, for us though I didn’t ask for. It exceeded my expectations, at least for all the hosts that I have interacted with over the years at all the Marriott brands. During our interactions with her, she really made me feel special as an ambassador member.|+ The gym has a nice view and with enough equipment (a bit small I would say compared to other hotels). I especially enjoyed the interaction with Hieu at the gym. He even showed me some proper ways to build bicep and tricep. There is a nice open pool: I didn’t try it as it was super hot and humid during my stay there.|+ Huy at the club lounge is tentative, polite, and responsive and helped to change to a nicer suite when I complained about how boring the original room was.|+ Guest services (especially via room phone) are always super nice and helpful.|+ We made some suggestions about the food in the lounge (some of them appeared not to be replaced regularly as they should be), various member of the teams over there including the manager of the restaurant, the executive chef, etc either wrote me an apology note or met me in person to resolve the issue. They genuinely cared about the customer and were serious about improving their services to make their guests happy.|+ it is not too far from many attractions. You can book very affordable Grab taxi or Grab bike.||Not-good things:|- Phuong checked us in. She did not really smile and I could see some distance from her (not sure why). I had to ask about the gym and the hours of the gym (she was supposed to tell us about these). When I asked for the information sheet on the sauna and other services, she said that there was none, but did not proactively write it down until I asked her to do so. If she works at the executive lounge of a JW Marriott, which serves elite members, she needs to learn more about hospitality: if she treated an ambassador member like that (unless she had some particular reason that she lukewarmly checked me in), then there is no hope she would do better to any others. She failed me by far compared to any other JW Marriott that I have stayed at. She seemed to ignore us many times when we came to the executive lounge.|- This is another hotel in Vietnam where many of the staff (including those in the executive lounge) left me with the impression that they treat Vietnamese people differently, and I felt very sad about that. I hope that part of their training is to treat everybody the same. It would be ironic and sad that hotels in Vietnam treat Vietnamese people differently (in a negative way, of course). I am an ambassador member, and if I were treated the way I felt, then there is no hope that they would do anything better for any Vietnamese people. I was excited to use Vietnamese which I haven’t had a chance to do so in the US for a long time, to connect with the people here, but it appeared to me that I got different treatment than those who spoke English. Perhaps I should have communicated in English.|- It appeared to me that they didn’t provide the best upgrade available until I shared with them how bad...

I stayed at the JW Marriott Hanoi hotel for 7 nights: July 5th to July 12th, 2025. Below are my views on good (+) and not-good (-) about this hotel. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staffs as a guest and a loyal member.

Good things: The staff members from the to the reception were friendly, hospitable, and polite. They upgraded me to a junior suite, facing the garage (which was not very nice: see my negative points) The JW Café has a nice and open view to the lake and the surrounding area. The staffs there are very polite and hospitable especially Huyen. There was a day I was sick and she offered to provide ginger tea with honey and lime, which was super helpful. I was looking for banana one day and there was none, and the following day Huyen brought me two bananas when I stepped in the café (though I didn’t ask for) At the Club/Executive Lounge: Huyen My was the best host in a lounge that I have ever met. She spent time talking to me and my wife while serving us there whenever we met her. We were talking to her about how great the Bun Cha was the day I checked it. Though it was not in the menu for the rest of my stay, she managed to order it specially for me and my wife later. She also introduced us to some local must-try delicacy such as Banh Com as it was in season. With a nice surprise, she actually ordered two type of Banh Com, one fresh and one with Mung Bean, for us though I didn’t ask for. It exceeded my expectation, at least for all the hosts that I have interacted with over the years at all the Marriott brands. During our interactions with her, she really made me feel special as an ambassador member. The gym is with a nice view and with enough equipment (a bit small I would say compared to other hotels). I especially enjoyed the interaction with Hieu at the gym. He even showed me some proper ways to build bicep and tricep. There is a nice open pool: I didn’t try it as it was super hot and humid during my stay there. We made some suggestions about the food in the lounge (some of them appeared not to be replaced regularly as they should be), various member of the teams over there including the manager of the restaurant, the executive chef, etc either wrote me an apology note or met me in person to resolve the issue. They genuinely cared about the customers and were seriously about improving their services to make their guests happy. it is not too far from many attractions. You can book very affordable Grab taxi or Grab bike.

Not-good things: Phuong checked us in. She did not really smile and I could see some distance from her (not sure why). I had to ask about the gym and the hours of the gym (she was supposed to tell us about these). When I ask for the information sheet the sauna and other services, she said that there was none, but did not proactively write down until I asked her to do so. If she works at the executive lounge of a JW Marriott which serves elite members, she needs to learn more about hospitality. She failed me by far compared to any other JW Marriott that I have stayed. She seemed to ignore us many times when we came to the executive lounge. This is another hotel in Vietnam where many of the staffs (including those in the executive lounge) left me with the impression that they treat Vietnamese people differently and I felt very sad about that. It would be ironic and sad that hotels in Vietnam treat Vietnamese people differently (in the negative way of course). I am an ambassador member, and if I was treated the way I felt, then there is no hope that they would do anything better for any Vietnamese people. I was excited to use Vietnamese that I haven’t had a chance to do so in the US for a long time to connect with the people here, but it appeared to me that I got different treatment to those who spoke English. Perhaps, I should have communicated in English. It appeared to me that they didn’t provide the best upgrade available until I shared with them about how bad...

JW Marriott Hotel Hanoi: A Haven of Luxury and Modern Elegance The JW Marriott Hotel Hanoi stands as a testament to modern luxury and impeccable service in Vietnam's bustling capital. While its location near the National Convention Center places it outside the historic Old Quarter, it offers a sophisticated retreat for both business and leisure travelers seeking world-class amenities and a truly comfortable stay.

The architecture and design of the hotel are striking. Far from a typical high-rise, its contemporary and somewhat futuristic structure, inspired by a dragon, is a landmark in itself. Inside, the spacious lobby with high ceilings and tasteful, neutral-toned interiors immediately conveys a sense of grandeur and calm. The rooms are equally impressive – spacious, sleek, and thoughtfully designed with floor-to-ceiling windows offering excellent views of the city or the serene lake. Guests consistently praise the comfortable JW Marriott beds, luxurious linens, and the well-appointed bathrooms with separate showers and huge bathtubs. Many rooms also feature automated controls, adding to the modern convenience.

Service at the JW Marriott Hanoi is frequently highlighted as a standout feature. The staff are consistently described as attentive, friendly, and eager to go the extra mile, creating a welcoming and personalized experience from check-in to check-out. Whether it's the front desk, the executive lounge team, or the restaurant staff, their professionalism and warmth contribute significantly to a memorable stay. The hotel boasts an impressive array of dining options, catering to diverse palates. JW Café offers an expansive international buffet for breakfast, lunch, and dinner, known for its variety and quality. French Grill By Jean-François Nulli provides an elevated French dining experience with exquisite cuisine. Kumihimo Modern Japanese Restaurant & Bar offers a contemporary take on Japanese dishes, including private dining rooms and a lively bar. Chinese Restaurant Wong Chi Ming celebrates classic Cantonese cuisine, often featuring guest chefs. The Lounge is perfect for a more relaxed setting, serving afternoon tea, coffee, and light bites with live music. Beyond dining, the JW Marriott Hanoi excels in its facilities. The wellness center is a particular highlight, featuring a remarkable indoor heated pool, a well-equipped gym, sauna, whirlpool, and steam rooms. For those looking to unwind, the spa offers a range of treatments. Business travelers benefit from extensive meeting and event spaces, while all guests appreciate amenities like complimentary Wi-Fi, 24-hour room service, and often, executive lounge access for eligible guests – with the executive lounge receiving high praise for its food, drinks, and cocktail hours.

While its location might require a short taxi or shuttle ride to the Old Quarter, the hotel often provides a complimentary shuttle bus service, making it easy to explore Hanoi's main attractions. For those who prioritize a luxurious, modern, and service-oriented hotel experience with excellent dining and wellness facilities, the JW Marriott Hotel Hanoi offers an unparalleled stay...