Draha Halong Hotel — Hotel in Hạ Long City

When we arrived the check in process was easy and the staff were really helpful and nice. We got into the room and were immediately greeted by a putrid smell of sewage or fish. We had just got in from a 9hr long bus journey so really wanted a shower however, the towels were dirty. The door would not lock and we had no hand soap either. We went down to reception to ask for a new room, which we were given straight away. The new room was much better although still no hand soap and the door did not lock. Food wise, the hotel only serves breakfast and lunch, which is very limited. Apart from this there is one hotpot place on the corner by the hotel but no other food places around for a good 30 minutes walk. We went on a day trip to Bai Chay beach which was around a 15 minute drive away, and it was completely empty- not another soul in sight for the whole 5 hours we were there and again with no food around. If staying in Halong I recommend staying on the Bai Chay side of the bridge instead of Hong Gai as it is very out the way of most things. The area is lovely and very well built, just the lack of places to eat made it difficult. The staff were lovely and...

The booking said breakfast included and the first morning the waiter told us that we could order 2 dishes from the menu per person. However when we checked out they told us that only one set per person was included and that we we needed to pay for the rest. Also some days they put coffee on the bill and some day they didn’t. We stayed 3 nights and the calculation was very inconsistent. This was in our opinion a huge lack in information and also communication was very hard because no one spoke good English. ||||WARNING! ||Horrible transfer arranged by the hotel!!!||On the last day the hotel arranged a transfer for us to the airport. The transport was almost 1 h late and we got no explanation. When the bus finally came the guy drove like crazy. At some point they drove on the opposite facing trucks on the high way. Several times thy stopped to pick up locals that needed lift even if the bus was full and made them sit between the seats. This was the worst car ride of our lives and we were anxious the whole way. I would never recommend anyone to go with...

Our stay here was first class and the rooms and food was exception the staff are the best you will find anywhere and go way above and beyond of what can be expected. What was truely amazing was the care and love shown to us on our last day. We had an unfortunate incident of having our backpack stolen.Inside contained all our money,visas phones credit cards and passports.The staff member assisted us in our communication with the police. The local community assisted with video footage and statements and posted the details on line. Within hours the Police had apprehended the man. Wuy from Draha hotel stayed with us for over eight hours communicating with the police and documentation. Wuy provided us with food and drink during the time and the Manger Tang arrived and would not leave until we had finished with the Police. The exceptional care and concern from the Manger Tang and staff truely needs to be recognised by the community Travel...